Weirdest thing I've ever been yelled at over

[CancelMyService]

OK, so I get a call today and it's someone asking to speak to another rep they just talked to. The name they want is a guy I know went home already, so I ask what's going on since maybe I can help.

Yeah. Big mistake on my part.

SC: I just talked to *co-worker*, and he's going to credit me when I call back on Wednesday (the note he left backed this up, no problems here), but I'm really upset over not getting the channels I'm paying for.

*note: her digital channels, HBO, and Showtime were not coming in. There was a trouble call set up and as stated, credit was already promised. This is important. *

Me: I certainly understand how annoying it can be when you aren't getting what you're paying for, but I see we're going to be out there this weekend and *co-worker* noted that he was going to credit you like you told me.
SC: Well these channels have been out for weeks, but I just now have the time to call you! I shouldn't have to check my channels everyday, if there's an outage somewhere you guys should call your customers and let them know they aren't getting what they're paying for!
Me: Well, unfortunately we're not set up that way.
SC: (cutting me off) WELL YOU TELL ME, WHY AREN'T YOU?
Me: Well for one, when there's an outage somewhere it doesn't effect everyone in that area, so it would mean a lot of excessive phone calls. Secondly, we only know there's an outage when we get multiple calls from the same area with the same problem.
SC. WELL WHY SHOULD I HAVE TO DO YOUR WORK FOR YOU? YOU SHOULD KNOOOOOW WHEN YOUR SERVICE IS OUT!!
Me: Ma'am, how would we know if there's anything wrong if no one tells us?
SC: (realizing she hit a logical brick wall, switching gears) WELL WHY DOES YOUR SERVICE GO DOWN ANYWAY, ANSWER ME THAT!!!!!
Me: .....
SC (cutting me off before I can even answer) YOU GUYS ARE COMMITTING A FRAUD, MY HUSBAND IS A RETIRED STATE TROOPER, HE'S FRIENDS WITH *local consumer TV reporter who I'm sure could give less of a shit about his pal's nutbag wife*, WE'LL PUT YOU ON TV AND YOU CAN ANSWER FOR WHY YOU TAKE MONEY FROM PEOPLE FOR NO SERVICE!

*insert more insane nuttery, including her suggesting we should put notices on local channels when we have outages. Yes, she wants us to notify people of TV OUTAGES by broadcasting them ON TV *

Me: (Oh for crissakes lady........) Ma'am, when your lights go out does the electric company call you to let you know? No, they don't, because if they did they'd spend all their time calling people instead of fixing the problem. Furthermore, since we're fixing your problem and already promised you credit I fail to see where any fraud is taking place. *SC inserts more sputtering threats of putting us on the local news* You do what you have to do, if you want to put us on the news. We're doing everything we can to solve your issue so I don't see what a consumer reporter would want to do with this story.

At that point, she suddenly had to go and the ordeal was over.

[Nutjob R/T]

Do tell us how the TV appearance goes.

[bigjimaz]

My sister is a makeup artist in case you need it. The only thing I know is that if she's talking about one of our local consumer reporters, you're in luck. The reporter got hold of a story and ran with it hard. He didn't bother doing his homework and eventually, when it was discovered that someone made up the story, he got canned.

[greensinestro]

SC (cutting me off before I can even answer) YOU GUYS ARE COMMITTING A FRAUD, MY HUSBAND IS A RETIRED STATE TROOPER, HE'S FRIENDS WITH *local consumer TV reporter who I'm sure could give less of a shit about his pal's nutbag wife*, WE'LL PUT YOU ON TV AND YOU CAN ANSWER FOR WHY YOU TAKE MONEY FROM PEOPLE FOR NO SERVICE!

And did this woman sic her retired state trooper husband on you, let alone her TV reporter?

I feel your pain, my friend, being I worked for Adelphia for four months in 2005 and vow never to work in that field again. I recall tons of customers that made the claim that because their cable company had no idea that it was them, and them alone having problems, it was up to the cable company to send someone out and "fix" their problem. In the internet industry, we deal with this as well where customers think that because their internet does not work, everyone else around them is in the same boat, plus the company is supposed to monitor their service. If we're monitoring their service, we should know their service is down and send someone immediately! Geez!

[Bright_Star]

Sucky customer has a hissy fit-news at 11:00....lol.

[CrazedClerkthe2nd]

Sounds like one of those numptys I get demanding to know why WE don't call people whose bills get returned to us because their address is WRONG. Uhhh,maybe because it's YOUR responsibility to inform us when you aren't getting bills?

[smileyeagle1021]

In the internet industry, we deal with this as well where customers think that because their internet does not work, everyone else around them is in the same boat, plus the company is supposed to monitor their service. If we're monitoring their service, we should know their service is down and send someone immediately! Geez!

how much do you bet though that if you did monitor the service and did send out the tech immediately, just like the SC is demanding, they'd then get upset because you are invading their privacy by monitoring the service... ugh, i truly do feel you pain... i get enough people who the idea of giving credit card over the phone, they'll ask stupid things like, why can't i just put it in on my phone keypad... because that would make far too much sense, would be quicker than saying it, and would make my job infinitely easier, and this the company cannot allow.

[BlakeMP]

I do love circular stupid customer logic.

[greensinestro]

how much do you bet though that if you did monitor the service and did send out the tech immediately, just like the SC is demanding, they'd then get upset because you are invading their privacy by monitoring the service... ugh, i truly do feel you pain... i get enough people who the idea of giving credit card over the phone, they'll ask stupid things like, why can't i just put it in on my phone keypad... because that would make far too much sense, would be quicker than saying it, and would make my job infinitely easier, and this the company cannot allow.

Never looked at it that way. "Sir, I see you accessed 50 porn sites this month, but other than that, everything appears to be fine!"

Now, I have accessed one's e-mail before, when a customer calls in with a trouble on it. Oh, my God! The stuff I have seen is horrifying in the least. I never actually read the e-mails, but the titles on many of them speak for the customer's habits.

A few years back, in Jensen Beach, Florida, a guy was arrested when he took his computer to the local Best Buy to have it upgraded. He had no idea that the tech there would be able to view his collection of child pornography, and after the tech called the police and had this man arrested, the scumbag made the claim that his privacy was violated. Jeesh!

[DGoddessChardonnay]

Yes, she wants us to notify people of TV OUTAGES by broadcasting them ON TV

That sounds like the same logic used by the man who said "If I had amnesia, I would have remembered it."

Then she'd still be complaining that she wasn't notified by phone or internet or smoke signals and you'd be right back to square one.

Don't even try to wrap your brain around that logic . . .it's the number one reason for Brain Cell Suicide.

[Enigma]

I remember -and I think I posted it awhile ago too- a lady who got angry that she had to wait three days for her trouble call, even though we were crediting her and not charging her for the call. She told me that it was ridiculous that we were running a service when we didn't have enough tech's to cover it-

ME: M'am we have over 13 million customers spread out over the US, I do apologize for the wait. I am more than willing to waive the service charge and give you some time without service credits for those days, but our technicians not only handle service calls, but new accounts as well...

And then she told me that she was recording the convo and was not only going to sue me, but send it to the local tv station.

Yeah, people think they can waive around lawsuits and it mean something. I feel ya. But I do love it when they realize that because people do it all the time, we know a whole lot more about those laws then they do.