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Acting impatient then not knowing what you want...that's really good
So at my store we have the customer service desk...and then there is a door to the office area. I count tills in the office area and there is one-way glass so that I can see if any customers are coming up (there were supposed to be two people working up here, but when they redid the store they wanted to combine two jobs and only pay one person to do it.)
Well I'm in the back, counting or doing paperwork. When I hear knocking. I look up and there is this lady knocking like crazy on my desk. Well I was in the middle of something so I took a minute to wrap it up.
Then she starts knocking again...wait knocking would be putting it simply...this lady is POUNDING on my desk.
So at this time I'm pissed off. I walk around and go up to desk.
Me: Can I help you?
This lady looks up at me...and just goes "uhhhhh....uhhhhh" From the way she was pounding I thought maybe there was an emergency or someone was bleeding to death. After a minute of digging through her purse she produces an envelope.
SC: Can I pay my electric bill here?
I said yes. Now if she was in such a hurry don't you think she'd have the envelope out and ready? Now she had to write a check...which she did slowly. Again, if she was in such a hurry don't you think she'd have the check written? Then she acts shocked when I tell her that there is a two dollar service fee (its the electric company, not us). Meaning she has to dig through that freaking purse again. Well I complete the transaction...and she walks off to SHOP in the store.
Why do people act like they have a life or death situation...and when we're ready to wait on them they get this Deer in Headlights stare?
Well I'm in the back, counting or doing paperwork. When I hear knocking. I look up and there is this lady knocking like crazy on my desk. Well I was in the middle of something so I took a minute to wrap it up.
Then she starts knocking again...wait knocking would be putting it simply...this lady is POUNDING on my desk.
So at this time I'm pissed off. I walk around and go up to desk.
Me: Can I help you?
This lady looks up at me...and just goes "uhhhhh....uhhhhh" From the way she was pounding I thought maybe there was an emergency or someone was bleeding to death. After a minute of digging through her purse she produces an envelope.
SC: Can I pay my electric bill here?
I said yes. Now if she was in such a hurry don't you think she'd have the envelope out and ready? Now she had to write a check...which she did slowly. Again, if she was in such a hurry don't you think she'd have the check written? Then she acts shocked when I tell her that there is a two dollar service fee (its the electric company, not us). Meaning she has to dig through that freaking purse again. Well I complete the transaction...and she walks off to SHOP in the store.
Why do people act like they have a life or death situation...and when we're ready to wait on them they get this Deer in Headlights stare?
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