My very first SC

[Forensic Waitress]

Hi everyone this is my first thread so forgive me if I do something wrong.

My first ever SC came when I was just two weeks at my very first job at McD's when I was the tender age of 15.

I had served this customer about 10 minutes previously and remebered them because they were actually a few years older than me and we went to the same school, although I did not know them, just recognised their face.

Well they bought from me a burger and two small fries. They came back, like I said, 10 minutes after I had served them and demanded new fries because the one packet of fries they had not eaten was now cold.

Being that this was my first job and I had yet to be enlightened to SC's and the fact that I had to bend over backwards for them and also to the fact that my wonderful parents had enpowered me with common sense. I politely told them that I remembered serving them 10 minutes ago and that obviously that hot food will go cold, especially when sitting just in a paper bag. I even pointed out that even if the bag was lined with aluminium to keep them hot that they would have gone soggy by now and that fries are best consumed straight away. I told them I refused to get them a new one and that they just had to deal with their own stupidity (not exactly in those words).

Well of course they wanted to talk to a manager. I went and got the manager who was a spineless twit destined to forever be stuck in that job, he gave it to them and enlightened me to the fact that we do whatever the customer wants.

Well I never did listen to him because to this day I still do the exact same thing. I refuse to have stupid people walk all over me to get free products when they simply don't deserve it and I usually have full management back up because I am usually one of their best employees and they don't want to lose me.

Hope this wasn't too long (although I often enjoy the long ones) and that I can remember some more stories that I am sure that I have buried in the very bottom of my memory banks. Bye

[sarahj]

I'm right there with you. It's mind-boggling how many servings of fries I replaced when I worked at Maccas.

[allniter]

You're my fast food hero

[bainsidhe]

I remember we used to often get requests for fries no salt. Irritating, because it means we had to start over and keep them apart from the others. Then the jerks would request salt. They really just wanted fresh fries. Grr. Anyhoo, if fries were fresh, we just started telling people that and asked if they reeeaaally wanted no salt or if they just wanted fresh. Saved a lot of hassle that way.

[Slow-Jo]

guh! i know your pain! i too have a jello spine boss who would give the customer my first born to make them happy. thankfully now im a supervisor! muhahah! i call all the shots now and cane tell a SC to pound sand.

i always have people calling in saying that their chicken was disgusting and that they want a new one. thats about the time i tell them that id be more then happy to replace their bucket! if they just return the nasty one.
this is usually about the time they told me that they ate it ands burnt/sacrificed the rest.
if it was that bad why did ya eat it??? sorry babe no bucket no replacement.