And variations on a theme.
How often, in an average conversation will you have to repeat the same piece of information until you find a way it will fit into their head.
I will give, as an example, a couple I spoke to today. They weren't sucky, really, they were sweet and nice to talk to, but it took me several go's before they got that it was the only one we had!
EC: Elderly Couple
Me: Rocking my new hair colour
EC: Excuse me, do you have any sugar free biscuits?
Me: Yes, but I think we only have one type. Let me show you.
Here. Sunflower and sesame biscuits- they're nice.
EC: Ooooh, No. We wanted plain sugar free biscuits.
Me: I'm sorry, all we have are these. We do have a couple of sugar free cookies that come in single packs...
EC: No, just biscuits. No plain sugar-free biscuits?
Me: No, sorry. Just the sunflower and sesame. They are REALLY nice though.
EC: Are these the only ones you have then?
Me: Yes. These are the only sugar free biscuits we carry.
EC: We'll have to go all the way up to Roys then.
It seems most of my customers are of this type. There must be something in the water round here, or maybe it's just a local thing...
How often, in an average conversation will you have to repeat the same piece of information until you find a way it will fit into their head.
I will give, as an example, a couple I spoke to today. They weren't sucky, really, they were sweet and nice to talk to, but it took me several go's before they got that it was the only one we had!
EC: Elderly Couple
Me: Rocking my new hair colour
EC: Excuse me, do you have any sugar free biscuits?
Me: Yes, but I think we only have one type. Let me show you.
Here. Sunflower and sesame biscuits- they're nice.
EC: Ooooh, No. We wanted plain sugar free biscuits.
Me: I'm sorry, all we have are these. We do have a couple of sugar free cookies that come in single packs...
EC: No, just biscuits. No plain sugar-free biscuits?
Me: No, sorry. Just the sunflower and sesame. They are REALLY nice though.
EC: Are these the only ones you have then?
Me: Yes. These are the only sugar free biscuits we carry.
EC: We'll have to go all the way up to Roys then.
It seems most of my customers are of this type. There must be something in the water round here, or maybe it's just a local thing...
Comment