I just got off the phone with a quest who called me because he needs a corkscrew. The guest services desk is closed, and I am only to be called in the event of an emergency. Yet this guy is pissed off that I will not run to the hotel to get him a corkscrew and threatened to write a bad review because I wouldn't go to the hotel, and he felt that it should be standard for every hotel to have a corkscrew in all the rooms. He wasn't very thrilled with me when I explained that I'm the emergency contact, and that many hotels do not provide corkscrews in each room these days.He also demanded a refund over there not being a corkscrew available to him. He was also bend out of shape that there wasn't anybody at the front desk, despite him being told when our guest services desk closed for the day and that the EMERGENCY contact number is only to be called in the event of, I don't know, AN ACTUAL EMERGENCY!
I get that it sucks that we don't have 24hr desk coverage, but you don't call the emergency contact number for a fucking corkscrew!
I get that it sucks that we don't have 24hr desk coverage, but you don't call the emergency contact number for a fucking corkscrew!
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