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Okay, this was all relayed to me by a co-worker, as I was off yesterday. But as I was so informed, there was a full moon out yesterday. And what does the full moon bring out? Why, the loonies and crazies, of course.
LISTEN to what I say!
My co-worker had to deal with a customer calling in on the phone. Said customer was about 90 years old. As we know, elderly people are either the best or the worst customers ever; seeing as how this one was privileged enough to make it to this site, she was the latter.
CW: my co-worker
SC: dur.
CW: *standard company greeting*, how can I help you?
SC: I want to call in two refills!
CW: Alright, do you have the prescription numbers?
SC: _____ and _____.
*CW pulls them up on the computer, sees that her insurance company will not pay for them, that they are $XX and $XX apiece (somewhere around $80 each), and informs the lady of this*
NOTE: The computer told them the reason, but all I remember about it was that the lady had to call her insurance company.
SC: WHAT!!! HOW??!?
CW: I'm sorry, but that is all I can tell from here. You will need to call your insurance company and sort it out with them.
SC: *random bitching and moaning* HARRUMPH *click*
CW: >_<
So then the lady calls back about 20 minutes later...
CW: *standard company greeting*, how can I help you?
SC: I talked to my insurance company and they told me I have a $250 deductible!
CW: Oh, well then that's why they won't pay for your prescriptions.
SC: Why not??
CW: You have to pay for the first $250 of your prescriptions, and they'll pay for them after that.
SC: But I've had them filled here before!
CW: Well, your insurance company told you that you have a $250 deductible today, at the time you called them. When you called them, at that time, you were told you had that $250 deductible. That means that these two prescriptions are applied toward it, and after you surpass $250, they will pay for them then.
SC: No, you're not understanding what I'm saying!
CW: Yes I am, ma'am. I just explained to you why your prescriptions aren't paid for by your insurance.
SC: I'm having my insurance company call you, you can talk to them about it!!
CW: Ma'am, that is not necessary. I JUST TOLD YOU, I understand completely why they won't pay for these scripts, and I've explained why to you as well.
SC: So why the hell won't they pay for my medicine???
She said this went on for over twenty minutes. Yow. I'd have committed homicide by that point. I've had customers on the phone like this lady before, although none as bad as her, and they just make my brain hurt.
THE FUCKIN' DEMOCRACY STARTS HERE!!!
A big, 50-something woman comes up to the counter to pick up her prescription, 20-something daughter in tow. As it turned out, her prescription was not covered by her insurance, which seemed to be the trend of the day. The pharmacist sees this, and lets her know.
Her response?
SC: WHAT THE FUCK DO YOU MEAN IT'S NOT COVERED BY MY INSURANCE!!!!!!
...bellowed for all to hear.
(At that point, they knew she was going to be a handful.)
RPh: I'm not sure ma'am, let me call your insurance and find out.
So she calls her first insurance company and they said she was inactive with them, so strike one. Then she calls her second, and they say that she withdrew from that plan. Strike two. She tells the lady this. Cue screaming...
SC: WHY THE FUCK WOULD I DO THAT??? DO YOU THINK I'M STUPID???? I JUST WANT MY FUCKING PILLS, IS THAT SO FUCKING HARD????
...and so on and so forth.
RPh: Ma'am, I don't understand why you're yelling at me. I'm not at fault for this, I'm on your side. All I'm doing is trying to help you and get this situation sorted out.
...and that caused the lady to scream and rant louder.
The lady turned around and walked away, down one of the aisles, still screaming and whatnot. Her last words before she turned and walked away:
SC: THE FUCKIN' DEMOCRACY STARTS HERE!!!!!!!!!!!!
The pharmacist, having been exposed to the brunt of that verbal assault, was understandably 
after all was said and done.
Everyone, including other customers, had stopped whatever they were doing and were listening in on the altercation as it unfolded. The store manager came back and asked us what the hell just happened, and we explained. She muttered something about people suck, and locked herself back in the office.
But it does end on a friendly note
A bit later a man's prescription wasn't covered by his insurance either, and the pharmacist told him this and was bracing herself for a barrage of insults thrown her way, but instead he goes: "Don't worry, I'll pay for it, I'm not going to scream at you 
".
This de-fused my pharmacist and brought her back to her old self a bit, as she smiled and went "What? I'm sorry, I couldn't understand you because you didn't curse at me. Could you repeat that?"
Sucky people need to be tarred and feathered, then flogged publicly.
I hear they're doing some amazing things with leather and the Cat O' Nine Tails these days.
LISTEN to what I say!
My co-worker had to deal with a customer calling in on the phone. Said customer was about 90 years old. As we know, elderly people are either the best or the worst customers ever; seeing as how this one was privileged enough to make it to this site, she was the latter.
CW: my co-worker
SC: dur.
CW: *standard company greeting*, how can I help you?
SC: I want to call in two refills!
CW: Alright, do you have the prescription numbers?
SC: _____ and _____.
*CW pulls them up on the computer, sees that her insurance company will not pay for them, that they are $XX and $XX apiece (somewhere around $80 each), and informs the lady of this*
NOTE: The computer told them the reason, but all I remember about it was that the lady had to call her insurance company.
SC: WHAT!!! HOW??!?
CW: I'm sorry, but that is all I can tell from here. You will need to call your insurance company and sort it out with them.
SC: *random bitching and moaning* HARRUMPH *click*
CW: >_<
So then the lady calls back about 20 minutes later...
CW: *standard company greeting*, how can I help you?
SC: I talked to my insurance company and they told me I have a $250 deductible!
CW: Oh, well then that's why they won't pay for your prescriptions.
SC: Why not??
CW: You have to pay for the first $250 of your prescriptions, and they'll pay for them after that.
SC: But I've had them filled here before!
CW: Well, your insurance company told you that you have a $250 deductible today, at the time you called them. When you called them, at that time, you were told you had that $250 deductible. That means that these two prescriptions are applied toward it, and after you surpass $250, they will pay for them then.
SC: No, you're not understanding what I'm saying!
CW: Yes I am, ma'am. I just explained to you why your prescriptions aren't paid for by your insurance.
SC: I'm having my insurance company call you, you can talk to them about it!!
CW: Ma'am, that is not necessary. I JUST TOLD YOU, I understand completely why they won't pay for these scripts, and I've explained why to you as well.
SC: So why the hell won't they pay for my medicine???
She said this went on for over twenty minutes. Yow. I'd have committed homicide by that point. I've had customers on the phone like this lady before, although none as bad as her, and they just make my brain hurt.
THE FUCKIN' DEMOCRACY STARTS HERE!!!
A big, 50-something woman comes up to the counter to pick up her prescription, 20-something daughter in tow. As it turned out, her prescription was not covered by her insurance, which seemed to be the trend of the day. The pharmacist sees this, and lets her know.
Her response?
SC: WHAT THE FUCK DO YOU MEAN IT'S NOT COVERED BY MY INSURANCE!!!!!!
...bellowed for all to hear.
(At that point, they knew she was going to be a handful.)
RPh: I'm not sure ma'am, let me call your insurance and find out.
So she calls her first insurance company and they said she was inactive with them, so strike one. Then she calls her second, and they say that she withdrew from that plan. Strike two. She tells the lady this. Cue screaming...
SC: WHY THE FUCK WOULD I DO THAT??? DO YOU THINK I'M STUPID???? I JUST WANT MY FUCKING PILLS, IS THAT SO FUCKING HARD????
...and so on and so forth.
RPh: Ma'am, I don't understand why you're yelling at me. I'm not at fault for this, I'm on your side. All I'm doing is trying to help you and get this situation sorted out.
...and that caused the lady to scream and rant louder.
The lady turned around and walked away, down one of the aisles, still screaming and whatnot. Her last words before she turned and walked away:
SC: THE FUCKIN' DEMOCRACY STARTS HERE!!!!!!!!!!!!
The pharmacist, having been exposed to the brunt of that verbal assault, was understandably
after all was said and done. Everyone, including other customers, had stopped whatever they were doing and were listening in on the altercation as it unfolded. The store manager came back and asked us what the hell just happened, and we explained. She muttered something about people suck, and locked herself back in the office.
But it does end on a friendly note
A bit later a man's prescription wasn't covered by his insurance either, and the pharmacist told him this and was bracing herself for a barrage of insults thrown her way, but instead he goes: "Don't worry, I'll pay for it, I'm not going to scream at you ". This de-fused my pharmacist and brought her back to her old self a bit, as she smiled and went "What? I'm sorry, I couldn't understand you because you didn't curse at me. Could you repeat that?"
Sucky people need to be tarred and feathered, then flogged publicly.
I hear they're doing some amazing things with leather and the Cat O' Nine Tails these days.