To start with, I should say I live in a mid-sized Canadian city. We're not talking the Greater Toronto Area here (the GTA is, apparently, bigger than New York City.
) So nothing is all that far away from anything else.
I only heard about this but the incident started at my till. A supervisor had come over for something and noticed a green pepper in a produce bag at the end of the belt. She asked if I knew why it was there; I didn't. It hadn't been there when I took over the till and nobody had handed it back to me as problematic ... and for once there was no clutter at that end of the belt (usually there's "stuff" that management wants us to push: "Look, these crackers are on sale this week!" That sort of thing.) She took it away.
Near the end of my shift, she comes back over, and she's laughing. Here's the story:
Customer got home and realized she was missing a green pepper.
Customer calls and demands a refund.
Customer will not be coming back anytime soon because ...
Customer lives 45 minutes away from store (so do I).
And ... "I only come there once a year!"
Once.
A.
Year.

What, do the oxen pulling her wagon have to rest up for a year after a trip here??
It sounded as though she wanted them to somehow give her a refund over the phone.
I told them to FFS give me her address and I will personally drive to her house and hand her a toonie ($2 coin).

I only heard about this but the incident started at my till. A supervisor had come over for something and noticed a green pepper in a produce bag at the end of the belt. She asked if I knew why it was there; I didn't. It hadn't been there when I took over the till and nobody had handed it back to me as problematic ... and for once there was no clutter at that end of the belt (usually there's "stuff" that management wants us to push: "Look, these crackers are on sale this week!" That sort of thing.) She took it away.
Near the end of my shift, she comes back over, and she's laughing. Here's the story:
Customer got home and realized she was missing a green pepper.
Customer calls and demands a refund.
Customer will not be coming back anytime soon because ...
Customer lives 45 minutes away from store (so do I).
And ... "I only come there once a year!"
Once.
A.
Year.

What, do the oxen pulling her wagon have to rest up for a year after a trip here??
It sounded as though she wanted them to somehow give her a refund over the phone.
I told them to FFS give me her address and I will personally drive to her house and hand her a toonie ($2 coin).
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