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One of the sales we're currently having is [Brand] butter, on sale for $3.99 a pound. Limit is FOUR per customer.
I get two women in my line, quite obviously shopping together.
Yes, there is a bit of a language issue. (Not helped by the general background noise and the fucking non-stop Christmas music. It's not even Dec. 1 yet!!!)
First woman comes through with four. Fine. I ring her through.
Second woman says something I don't quite get but I see she has eight. Fine, whatever, maybe she's buying for a friend or other family member. I ring through four. And then ring through four again.
There was a bit of a gap then as I helped other customers; I'm not sure how this happened. Then the second woman comes through again, this time with a small BOX containing what looks like TWENTY pounds of butter.
I don't normally raise my voice at customers but I sure did then.
"NO. FOUR. FOUR!!"
I glared at her. A supervisor came by and reiterated "FOUR" as well. The woman mumbled something and took out four (!!) and I was tired of arguing and there were other customers lining up so I rang those four through. I think in all the two women got 16 pounds of butter.
Supervisor speculated that they owned a store themselves and were buying butter at basically half-price and then putting it up for sale at their own place for normal price (roughly $8/pound).
When I went for my break I warned my replacement about them.
I'm back on Sunday; the sale will still be on then. I can't guarantee I will recognize them again, but absolutely nobody will be getting a break on Sunday.
There is, unfortunately, no way to prevent them from coming in repeatedly and going through different registers each time, or sending other family members to do so.
I get two women in my line, quite obviously shopping together.
Yes, there is a bit of a language issue. (Not helped by the general background noise and the fucking non-stop Christmas music. It's not even Dec. 1 yet!!!)
First woman comes through with four. Fine. I ring her through.
Second woman says something I don't quite get but I see she has eight. Fine, whatever, maybe she's buying for a friend or other family member. I ring through four. And then ring through four again.
There was a bit of a gap then as I helped other customers; I'm not sure how this happened. Then the second woman comes through again, this time with a small BOX containing what looks like TWENTY pounds of butter.
I don't normally raise my voice at customers but I sure did then.
"NO. FOUR. FOUR!!"
I glared at her. A supervisor came by and reiterated "FOUR" as well. The woman mumbled something and took out four (!!) and I was tired of arguing and there were other customers lining up so I rang those four through. I think in all the two women got 16 pounds of butter.
Supervisor speculated that they owned a store themselves and were buying butter at basically half-price and then putting it up for sale at their own place for normal price (roughly $8/pound).
When I went for my break I warned my replacement about them.
I'm back on Sunday; the sale will still be on then. I can't guarantee I will recognize them again, but absolutely nobody will be getting a break on Sunday.
There is, unfortunately, no way to prevent them from coming in repeatedly and going through different registers each time, or sending other family members to do so.
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