So Karen comes back saying she must have thrown her ticket out by accident and it's a big winner. Well, we already tossed the recycling.
No, she wants to go look for it in the dumpster. I explain that the dumpsters are locked. Well, I should give her the key then. I explain that I can't do that, it's a liability, and that the recycling from lotto is just tossed in loose not in a bag. "Come on, nobody has to know they never check cameras out anyway". Yes Karen they do, especially if someone gets hurt. Like if they're dumpster diving and trip, scrape their hands on our rusty as dumpster, hit their head, etc. I also point out that it's the end of the week and there's a week's worth of recycling in there so finding one slip of paper....and that there's no cameras back there so we wouldn't even know if she got seriously hurt until the next recycling dump which wouldn't be for several hours. I point out that it could mean not only my job but fines and possibly jail time and frankly I sure as hell am not risking that.
Then the classic Karen line. "I want to speak to your manager".
I point out it's two in the morning and my manager isn't here. No I can't give out her personal number. No I am not waking her up at two in the morning for her to say the same thing. I don't care if it's the worst customer experience you've had lady, believe me I don't get paid enough to care about you at all. (Not that I say that...or that it's her job to keep track of her shit. Not mine. Not the store's job either.) She eventually stomps off in a huff.
No, she wants to go look for it in the dumpster. I explain that the dumpsters are locked. Well, I should give her the key then. I explain that I can't do that, it's a liability, and that the recycling from lotto is just tossed in loose not in a bag. "Come on, nobody has to know they never check cameras out anyway". Yes Karen they do, especially if someone gets hurt. Like if they're dumpster diving and trip, scrape their hands on our rusty as dumpster, hit their head, etc. I also point out that it's the end of the week and there's a week's worth of recycling in there so finding one slip of paper....and that there's no cameras back there so we wouldn't even know if she got seriously hurt until the next recycling dump which wouldn't be for several hours. I point out that it could mean not only my job but fines and possibly jail time and frankly I sure as hell am not risking that.
Then the classic Karen line. "I want to speak to your manager".
I point out it's two in the morning and my manager isn't here. No I can't give out her personal number. No I am not waking her up at two in the morning for her to say the same thing. I don't care if it's the worst customer experience you've had lady, believe me I don't get paid enough to care about you at all. (Not that I say that...or that it's her job to keep track of her shit. Not mine. Not the store's job either.) She eventually stomps off in a huff.
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