A quickie from today.
I'm sure most of you are now familiar with my work's split payment system at the registers from me mentioning it many times as a constant source of frustration, but if you're not hip to the Ikea jive I'll save myself some typing while still offering you appropriate background info.
http://www.customerssuck.com/board/s...ad.php?t=12006
A coworker had to send a customer to another lane, since his was only accepting debit and credit cards and she was paying cash. Well naturally she ended up in my lane.
Once she made her way to the front she started on her rant about our (perfectly logical and actually very efficient) system then she got to this point:
SW: You know it's illegal not to accept Canadian currency!
I couldn't let her think she had come out with some inarguable fact that would put our system to shame, so I retaliated with this sickly sweet gem:
ME: Well, no one is refusing anything here. We're just specifying which registers are able to accept the currency, since the debit and credit lanes don't have cash tills and can therefore not physically handle any money. This process has been in effect for nearly a year now and we've had three different methods of signage, none of which have been effective on the part of customers noticing them. So now it's your responsibility to know that in this store we do things our way, and if you don't wish to be inconvenienced by it then a little bit of attention is all that's needed.
And I did it all with a smile.
I'm sure most of you are now familiar with my work's split payment system at the registers from me mentioning it many times as a constant source of frustration, but if you're not hip to the Ikea jive I'll save myself some typing while still offering you appropriate background info.
http://www.customerssuck.com/board/s...ad.php?t=12006
A coworker had to send a customer to another lane, since his was only accepting debit and credit cards and she was paying cash. Well naturally she ended up in my lane.
Once she made her way to the front she started on her rant about our (perfectly logical and actually very efficient) system then she got to this point:
SW: You know it's illegal not to accept Canadian currency!
I couldn't let her think she had come out with some inarguable fact that would put our system to shame, so I retaliated with this sickly sweet gem:
ME: Well, no one is refusing anything here. We're just specifying which registers are able to accept the currency, since the debit and credit lanes don't have cash tills and can therefore not physically handle any money. This process has been in effect for nearly a year now and we've had three different methods of signage, none of which have been effective on the part of customers noticing them. So now it's your responsibility to know that in this store we do things our way, and if you don't wish to be inconvenienced by it then a little bit of attention is all that's needed.
And I did it all with a smile.

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