This just goes to show you the rewards that can be reaped by being nice:
I recently added my son to my cell line, upgraded to unlimited text, but stupidly didn't upgrade my minutes and (even more stupidly) failed to tell my son how many minutes we had to share each month. What would normally have been a $120.00 US bill ended up being a bit over $300.00. Bad part is, I couldn't even blame my teenager for it, since I hadn't told him how many minutes we had.
But I digress.
I called my cell company today to move up to the next tier, which is 1400 minutes per month. I explained what happened to the customer service rep and why I had to move up. She was polite, funny, and accomodating. I told her that I work in customer service, and that I am well acquainted with the nitwits who scream and yell at me for things that are totally beyond my control.
Long story short, she pulled up my last month bill, looked at the overage minutes, and SPLIT the difference with me. I ended up getting a credit for over $100.00. At no time did I ask or expect to be credited, since it was completely my fault that the overages occured, but she did it anyway.
I was pleasantly surprised and excited. I promptly got her name and location and emailed a compliment about her to the website.
I can't help but wonder if I would have gotten a credit if I had been yelling and screaming.
Thoughts?
I recently added my son to my cell line, upgraded to unlimited text, but stupidly didn't upgrade my minutes and (even more stupidly) failed to tell my son how many minutes we had to share each month. What would normally have been a $120.00 US bill ended up being a bit over $300.00. Bad part is, I couldn't even blame my teenager for it, since I hadn't told him how many minutes we had.
But I digress.
I called my cell company today to move up to the next tier, which is 1400 minutes per month. I explained what happened to the customer service rep and why I had to move up. She was polite, funny, and accomodating. I told her that I work in customer service, and that I am well acquainted with the nitwits who scream and yell at me for things that are totally beyond my control.
Long story short, she pulled up my last month bill, looked at the overage minutes, and SPLIT the difference with me. I ended up getting a credit for over $100.00. At no time did I ask or expect to be credited, since it was completely my fault that the overages occured, but she did it anyway.
I was pleasantly surprised and excited. I promptly got her name and location and emailed a compliment about her to the website.
I can't help but wonder if I would have gotten a credit if I had been yelling and screaming.
Thoughts?
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