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I've just start a new job at Panera's three weeks ago. Here are a few moments I've had in those three weeks that I would like to share. 
- My coworker is asked to clean the bagel slicer in the middle of the evening, but has to run back to his register every 5 minutes, so the slicer ends up being out of commission for a few hours. During this time, a lady orders a dozen and a half bagels...Aaaand wants them sliced. I inform her that our slicer is currently in pieces and I'd have to hand slice them all. Her daughter attempts to convince her that they can slice them, but noooo, "They're too hard, could you pleeease?" *glare* And I didn't even get a tip...Honestly...
- A man asks if I'm "murried" and if he can be my Santa. *shudder*
- The Principle! Our prices just changed recently and we haven't changed all of our signage. Man buys a Jones Soda. Complains that he was changed $2.25 when the sign says $1.95. Manager apologizes and says he'll give him the difference back. No muss no fuss. Man says it's not about the money, it's about the principle. If it's not about the money, then why freak out about it?!
- A Spanish man tells my Spanish-speaking coworker that he "likes the white American girl" (me) in front of his Spanish-speaking girlfriend.
- I was working dining room one night which entailed making sure the coffee was fresh, refilling napkins, condiments, etc, cleaning tables, and, as a courtesy, clearing dirty trays from customer tables when I notice they're done. This is essentially a fast food restaurant and this service we provide is a COURTESY, we still expect you to clean your own damn table if we can't get to you! I don't know how many times I picked up a table full of trash that night because the customer was too lazy, stupid, or entitled to do it themselves.
- "What are your soups tonight?" *Points to orange signs above my head*
- We have a U Pick 2 combo: a half salad, half sandwich, or bowl or soup. You pick TWO of these THREE. I've had people try several times to pick all three items! *palmface*
- The combo has three prices depending on what you get: $6.19 (two cafe items), $6.79 (one signature item, one cafe item), or $7.29 (two signature items) (prices approximate). One lady last night COULD NOT understand this concept AT ALL. I was forced to explain it no less than five times while gesturing wildly at the board behind me. I still don't think the woman understood...
- "I'd like two dozen plain bagels." *looks at bagels behind her* "We only have one plain left." This was at 6:00 PM.
- My coworker is asked to clean the bagel slicer in the middle of the evening, but has to run back to his register every 5 minutes, so the slicer ends up being out of commission for a few hours. During this time, a lady orders a dozen and a half bagels...Aaaand wants them sliced. I inform her that our slicer is currently in pieces and I'd have to hand slice them all. Her daughter attempts to convince her that they can slice them, but noooo, "They're too hard, could you pleeease?" *glare* And I didn't even get a tip...Honestly...
- A man asks if I'm "murried" and if he can be my Santa. *shudder*
- The Principle! Our prices just changed recently and we haven't changed all of our signage. Man buys a Jones Soda. Complains that he was changed $2.25 when the sign says $1.95. Manager apologizes and says he'll give him the difference back. No muss no fuss. Man says it's not about the money, it's about the principle. If it's not about the money, then why freak out about it?!
- A Spanish man tells my Spanish-speaking coworker that he "likes the white American girl" (me) in front of his Spanish-speaking girlfriend.
- I was working dining room one night which entailed making sure the coffee was fresh, refilling napkins, condiments, etc, cleaning tables, and, as a courtesy, clearing dirty trays from customer tables when I notice they're done. This is essentially a fast food restaurant and this service we provide is a COURTESY, we still expect you to clean your own damn table if we can't get to you! I don't know how many times I picked up a table full of trash that night because the customer was too lazy, stupid, or entitled to do it themselves.
- "What are your soups tonight?" *Points to orange signs above my head*
- We have a U Pick 2 combo: a half salad, half sandwich, or bowl or soup. You pick TWO of these THREE. I've had people try several times to pick all three items! *palmface*
- The combo has three prices depending on what you get: $6.19 (two cafe items), $6.79 (one signature item, one cafe item), or $7.29 (two signature items) (prices approximate). One lady last night COULD NOT understand this concept AT ALL. I was forced to explain it no less than five times while gesturing wildly at the board behind me. I still don't think the woman understood...
- "I'd like two dozen plain bagels." *looks at bagels behind her* "We only have one plain left." This was at 6:00 PM.
. They can't even speak english and they want my number and talk about unprofessional, I would have asked for a manager if it wheren't for the fact the only english speaking person in the store was the manager.
He felt as though he didn't have enough training to be a GM yet, so he went to another store. So sad. New BOss Man ain't too bad. A bit stricter, but still a decent dude.
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