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I was talking to some coworkers about those customers who seem to have an inceased capacity for idiocy. Worse, how such stupidity then becomes our store's problem, should customers decide to sue. And so, I present the following:
Dr Dialemma
In the entrance to our store, we have some soda vending machines. Guy puts money into the machine, and the drink doesn't fall all the way to the door at the bottom. So what does he do? He tries sticking his hand and forearm through the door, reaching around so he can snag his bubbly carbonated beverage. He gets stuck. Remains stuck for about 20 minutes. Not sure why so much time passed, but I have the feeling he was too embarressed to ask for help. Management has to open up the machine so they can extract his arm and release him. He then demands to fill out an injury incident report, in case there are any related medical bills, etc. And the best part? This brainiac is a doctor.
Cart Gymnastics
Kids frequently are seen dangling, bouncing, or otherwise acting dangerously in our carts. Never ceases to amaze how the parents ignore their offspring, as if they are trying to tempt fate. When I nicely ask little girl/boy to not do that, the parent usually yells at the child and turns immediately away. Yelling works for half a second. Let me just say, our floors are HARD. I've seen kids with gooseggs for cracking against that tile. Please, for their safety, WATCH YOUR DAMN KIDS.
Premeditation
One of my coworkers talked about a lady that came through her line a while back. Apparently her daughter had been injured at the store sometime earlier in the year. The floor was wet and she slipped...something like that. So the store was liable and had to pay money for daughters injury. From what my coworker said, this was a legitimate injury/circumstance.
So here comes mummy dearest. Mummy gets it into her head that it would be a terrific idea to get injured also, and then receive payout from the store. She intentionally finds a cart that is starting to become damaged, proceeds to damage it further, then load it full of heavy merchandise like juice, milk etc. All with the intention of getting "injured" so she can sue and receive a settlement.
How do we know? The idiot was bragging about it while in line and another customer called management. So management comes over and tells mummy dearest "Sorry ma'am, but this cart appears damaged. We'll have to get you another one."
Personally though, I would have like to have heard her being banned or something. But that isn't what we do. 
Dr Dialemma
In the entrance to our store, we have some soda vending machines. Guy puts money into the machine, and the drink doesn't fall all the way to the door at the bottom. So what does he do? He tries sticking his hand and forearm through the door, reaching around so he can snag his bubbly carbonated beverage. He gets stuck. Remains stuck for about 20 minutes. Not sure why so much time passed, but I have the feeling he was too embarressed to ask for help. Management has to open up the machine so they can extract his arm and release him. He then demands to fill out an injury incident report, in case there are any related medical bills, etc. And the best part? This brainiac is a doctor.
Cart Gymnastics
Kids frequently are seen dangling, bouncing, or otherwise acting dangerously in our carts. Never ceases to amaze how the parents ignore their offspring, as if they are trying to tempt fate. When I nicely ask little girl/boy to not do that, the parent usually yells at the child and turns immediately away. Yelling works for half a second. Let me just say, our floors are HARD. I've seen kids with gooseggs for cracking against that tile. Please, for their safety, WATCH YOUR DAMN KIDS.
Premeditation
One of my coworkers talked about a lady that came through her line a while back. Apparently her daughter had been injured at the store sometime earlier in the year. The floor was wet and she slipped...something like that. So the store was liable and had to pay money for daughters injury. From what my coworker said, this was a legitimate injury/circumstance.
So here comes mummy dearest. Mummy gets it into her head that it would be a terrific idea to get injured also, and then receive payout from the store. She intentionally finds a cart that is starting to become damaged, proceeds to damage it further, then load it full of heavy merchandise like juice, milk etc. All with the intention of getting "injured" so she can sue and receive a settlement.
How do we know? The idiot was bragging about it while in line and another customer called management. So management comes over and tells mummy dearest "Sorry ma'am, but this cart appears damaged. We'll have to get you another one."
Personally though, I would have like to have heard her being banned or something. But that isn't what we do.
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