Last night I'm closing at Panera's and we get a dinner rush, not as crazy as most Saturday's, but still busy enough to get a line. I'm in the bakery and finish my line and call over the next customer. A lady and her daughter, about 7 or 8, who had been looking at the board for a few minutes now, come over and the mother starts to order.
All the while she ordering (she doesn't get too far), the little girl keeps saying "Mommy I want hot chocolate! I want it, Mommy, I want hot chocolate."
Mother shushes the girl, telling her no, she's not getting hot chocolate, but she can pick any of the sodas we have at the soda fountain. Child does not like this and starts whining more. "But I waaaant it, Mommy! I want hot chocolate!"
Mother looks like she wants to strangle the girl, apologizes to me and steps aside, allowing me to take another customer as she tries to calm the girl down. So I take another customer, and go to make a smoothie for them. This entire time, the girl gets louder and louder and more annoying, eventually bursting into tears. At that point, mother drags her out of the store, but the girl collapses in a fit in our foyer, screaming and yelling and whining as customers attempt to go around. Finally, mother just grabs the girl by the wrist and literally drags her out to the car.
I felt so bad for that woman. From the way she was acting, the girl had been a pain all day long and this was the breaking point for her. Poor over-stressed mother.
All the while she ordering (she doesn't get too far), the little girl keeps saying "Mommy I want hot chocolate! I want it, Mommy, I want hot chocolate."
Mother shushes the girl, telling her no, she's not getting hot chocolate, but she can pick any of the sodas we have at the soda fountain. Child does not like this and starts whining more. "But I waaaant it, Mommy! I want hot chocolate!"
Mother looks like she wants to strangle the girl, apologizes to me and steps aside, allowing me to take another customer as she tries to calm the girl down. So I take another customer, and go to make a smoothie for them. This entire time, the girl gets louder and louder and more annoying, eventually bursting into tears. At that point, mother drags her out of the store, but the girl collapses in a fit in our foyer, screaming and yelling and whining as customers attempt to go around. Finally, mother just grabs the girl by the wrist and literally drags her out to the car.
I felt so bad for that woman. From the way she was acting, the girl had been a pain all day long and this was the breaking point for her. Poor over-stressed mother.

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