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Ok, This is my very first thread, so please be gentle! Ive been lurking around for a while. This site keeps me sane at work. I work in a call center for financial products.
Lady calls in to set up a product for her 18yr old son and daughter. did the daughters uneventfully move on to the son's.
To set up a customer folder I take the following details: name, date of birth, address, phone numbers and for this product an email address too.
All goes well untill we get to email address.
Me =
C = Caller mother and we will call the son "bob"
Me: I also need Bob's email address so he can recieve the e-magazine
c: Bob.... whats your email address ?
(in the backround) Bob: why?? c: explains why. Bob: oh ok
Momentary silence. ( I assume he wrote it down for her)
...
...
...
...
c: Oh My God........ You dont have another email address?????!?!?
Bob in backround: nup.
Me: (in a lighthearted tone, previous rappot built earlier on call made this appropriate) How bad can it be ?*small giggle*
c: ReaLLY BAD! *giggles* I'll spell it for you.
Me: No worries
c: "I" "L" Underscore "L" "I"
*starts laughing and needs to pause for a minute to regain composure, at this point Im bemused to find out what it is*
c: Ok, sorry I'll continue so thats I-L-Underscore-L-I "C" "K"*By this time I am stifling giggles* "underscore" "I" "F" "underscore" "U" and she starts laughing hysertically.... completely looses it.... I work out where this is going and start lauging with her....
Both of us are nearly crying laughing so hard and Bob in the backround snarls "MUM!!!" which just sets us both of laughing harder and harder.
She had to leave the room that her son was in because he was giving her dirty looks.
Finally this is what I entered in the customer folder for the client:
il_lick_if_u_suck@**emailprovider**.com (this is NOT the full email address)
After I concluded the call I then proceeded to email this story out to a few co-workers, who fowarded it on and on and on, and it ended up in the general manager for that product email inbox and apparently he laughed himself silly.
My direct manager also retrieved the call recording to do my training and compliance assesment on and she laughed so hard too.... and even though I totally lost it and laughed very unprofessionally with the caller and concluded the call with "I suppose that goes to show your little boy is not so innocent anymore!!!" I still got 100% on the assesement.
Seriously though... if you were sleezy enough to have such an innaproppriate email address, wouldn't you have a 2nd less raunchy one!?!?!??! And WHY, oh WHY would you give that to your mother, let alone to a company with whom you conduct business !!!!!!!!!!!!
Anyway, sorry to be long and rambling, I hope you guys find it as funny as we did
!
Lady calls in to set up a product for her 18yr old son and daughter. did the daughters uneventfully move on to the son's.
To set up a customer folder I take the following details: name, date of birth, address, phone numbers and for this product an email address too.
All goes well untill we get to email address.
Me =
C = Caller mother and we will call the son "bob"
Me: I also need Bob's email address so he can recieve the e-magazine
c: Bob.... whats your email address ?
(in the backround) Bob: why?? c: explains why. Bob: oh ok
Momentary silence. ( I assume he wrote it down for her)
...
...
...
...
c: Oh My God........ You dont have another email address?????!?!?
Bob in backround: nup.
Me: (in a lighthearted tone, previous rappot built earlier on call made this appropriate) How bad can it be ?*small giggle*
c: ReaLLY BAD! *giggles* I'll spell it for you.
Me: No worries
c: "I" "L" Underscore "L" "I"
*starts laughing and needs to pause for a minute to regain composure, at this point Im bemused to find out what it is*
c: Ok, sorry I'll continue so thats I-L-Underscore-L-I "C" "K"*By this time I am stifling giggles* "underscore" "I" "F" "underscore" "U" and she starts laughing hysertically.... completely looses it.... I work out where this is going and start lauging with her....
Both of us are nearly crying laughing so hard and Bob in the backround snarls "MUM!!!" which just sets us both of laughing harder and harder.
She had to leave the room that her son was in because he was giving her dirty looks.
Finally this is what I entered in the customer folder for the client:
il_lick_if_u_suck@**emailprovider**.com (this is NOT the full email address)
After I concluded the call I then proceeded to email this story out to a few co-workers, who fowarded it on and on and on, and it ended up in the general manager for that product email inbox and apparently he laughed himself silly.
My direct manager also retrieved the call recording to do my training and compliance assesment on and she laughed so hard too.... and even though I totally lost it and laughed very unprofessionally with the caller and concluded the call with "I suppose that goes to show your little boy is not so innocent anymore!!!" I still got 100% on the assesement.
Seriously though... if you were sleezy enough to have such an innaproppriate email address, wouldn't you have a 2nd less raunchy one!?!?!??! And WHY, oh WHY would you give that to your mother, let alone to a company with whom you conduct business !!!!!!!!!!!!
Anyway, sorry to be long and rambling, I hope you guys find it as funny as we did
!
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