Tweet
Hello all. This is my first post about customers sucking, but after today I've got to share the brilliant people I had today. Two in particular stand out as obnoxious and/or idiotic:
First, I had a lady who wanted to return two items of clothing with the tags cut in half and no receipt (because it was a gift, as she told me about 13 times). Okay, fine. I call the assist. manager over to authorize the return without the receipt, which we didn't have to do as everything is stored in the computer and we can't tell how much was paid for the items without the receipt. The customer proceeds to complain about how hard it is to return things and has to tell me who bought it for her son and why he got it and that her son didn't like it and that the person who bought it has a special discount card from an association... So, as this association just recently had a day were everything was 30% off, the assist manager says that because we don't know when exactly it was bought, we'll have to assume that it was bought on that day at 30% off, but we can do the return then. The customer agrees, but while the assist. manager is away finding duplicates of the items that are being returned so we can scan them into the register to process the return, the customer starts complaining to me about how faculty never shop at our store because we give them such a hard time, and how the store is horrible, and about how important she is (when she's really nobody of importance) and something about Harvard thrown in to be more pretentious. Finally start the very long process of entering 20 different pieces of information to do the return, and take off the 30% and then the customer says she's certain that they weren't purchased at the special 30% off event.
So, now I have to cancel the entire transaction and restart from scratch to change the purchase date... Despite having discussed not 5 minutes ago when the items might have been purchased... And while I'm ringing the return in again, she has the nerve to start snidely telling me how she's going to tell the person who bought it how hard it was to return and how we don't treat teachers with appreciation... And complaining that the sweater her son picked out it too expensive (a whole $10 more than the two things she returned) and, sarcastically, how it's good that the school pays her so much or she wouldn't be able to afford. >.< Now, I know how much she'd make as a professor, assistant professor, associate professor or tenured faculty and it is a great deal more than I make at little more than minimum wage, and she has the nerve to complain to me that she doesn't make enough...
I really wish I could have pointed out that I teach too, but at an adjunct's wages (hence having more than one job) and probably have the same amount of education as her >.> Really, pretentiousness is not required of teachers...
Second brilliant gem of an individual today was a girl who came in (with a receipt thankfully) to return a tube of Burt's Bees chapstick, still in the box. I start to do the return, and ask the standard "What's the reason for the return?" Her answer- "I tried it on and didn't like it." Basically, she didn't like the texture or color. At this point I stop and look at her, and cancel the return. I politely explain to her that we can't do the return as she's used the chapstick, visibly having broken the seal on it, and we can't take it back because we can't sell that to someone else. Her response, "But I don't like it", at which point she opens the tube and puts it on her lips in front of me and another cashier. Again, I just look at her a moment before again stating that I'm sorry, but I can't take it back. I mean, it's like trying to return a half eaten candy bar because you don't like the taste... >.>
And these are just the highlights, I work at a college bookstore and it's the end of the semester, so I also got to deal with people coming in to sell back books and being affronted when we don't give them the full price back for their used books. Or when, gods forbid, we can't take it back because the teachers aren't using it. Or the wonderful fun of explaining to two girls why I could exchange one girl's remote/clicker for a new one but couldn't exchange the other girl's despite them looking exactly the same. Yeah, trying telling a very entitled person why the difference of being made in a different country and having a different code means that her friend gets to turn in her recalled clicker, but I can only give her $5 towards the purchase of the new $55 clicker. >.>
First, I had a lady who wanted to return two items of clothing with the tags cut in half and no receipt (because it was a gift, as she told me about 13 times). Okay, fine. I call the assist. manager over to authorize the return without the receipt, which we didn't have to do as everything is stored in the computer and we can't tell how much was paid for the items without the receipt. The customer proceeds to complain about how hard it is to return things and has to tell me who bought it for her son and why he got it and that her son didn't like it and that the person who bought it has a special discount card from an association... So, as this association just recently had a day were everything was 30% off, the assist manager says that because we don't know when exactly it was bought, we'll have to assume that it was bought on that day at 30% off, but we can do the return then. The customer agrees, but while the assist. manager is away finding duplicates of the items that are being returned so we can scan them into the register to process the return, the customer starts complaining to me about how faculty never shop at our store because we give them such a hard time, and how the store is horrible, and about how important she is (when she's really nobody of importance) and something about Harvard thrown in to be more pretentious. Finally start the very long process of entering 20 different pieces of information to do the return, and take off the 30% and then the customer says she's certain that they weren't purchased at the special 30% off event.
So, now I have to cancel the entire transaction and restart from scratch to change the purchase date... Despite having discussed not 5 minutes ago when the items might have been purchased... And while I'm ringing the return in again, she has the nerve to start snidely telling me how she's going to tell the person who bought it how hard it was to return and how we don't treat teachers with appreciation... And complaining that the sweater her son picked out it too expensive (a whole $10 more than the two things she returned) and, sarcastically, how it's good that the school pays her so much or she wouldn't be able to afford. >.< Now, I know how much she'd make as a professor, assistant professor, associate professor or tenured faculty and it is a great deal more than I make at little more than minimum wage, and she has the nerve to complain to me that she doesn't make enough...
I really wish I could have pointed out that I teach too, but at an adjunct's wages (hence having more than one job) and probably have the same amount of education as her >.> Really, pretentiousness is not required of teachers...
Second brilliant gem of an individual today was a girl who came in (with a receipt thankfully) to return a tube of Burt's Bees chapstick, still in the box. I start to do the return, and ask the standard "What's the reason for the return?" Her answer- "I tried it on and didn't like it." Basically, she didn't like the texture or color. At this point I stop and look at her, and cancel the return. I politely explain to her that we can't do the return as she's used the chapstick, visibly having broken the seal on it, and we can't take it back because we can't sell that to someone else. Her response, "But I don't like it", at which point she opens the tube and puts it on her lips in front of me and another cashier. Again, I just look at her a moment before again stating that I'm sorry, but I can't take it back. I mean, it's like trying to return a half eaten candy bar because you don't like the taste... >.>
And these are just the highlights, I work at a college bookstore and it's the end of the semester, so I also got to deal with people coming in to sell back books and being affronted when we don't give them the full price back for their used books. Or when, gods forbid, we can't take it back because the teachers aren't using it. Or the wonderful fun of explaining to two girls why I could exchange one girl's remote/clicker for a new one but couldn't exchange the other girl's despite them looking exactly the same. Yeah, trying telling a very entitled person why the difference of being made in a different country and having a different code means that her friend gets to turn in her recalled clicker, but I can only give her $5 towards the purchase of the new $55 clicker. >.>
, I and I am sure many others will enjoy reading your posts and being able to let you know that you are not alone.
Comment