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Beer Scammer

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  • Beer Scammer

    Had this one yesterday.

    A woman comes in with a thirty pack of beer. Unopened. She has her receipt, but both myself and my supervisor tell her that by state law we are not allowed to accept beer returns. She leaves with the beer case and the receipt.

    About three hours later, a man walks in with the same case of beer.

    When my supervisor asks him if she can help her he says, "Yeah, someone sold beer to my MINOR son lastnight. My wife came in here earlier and said you wouldn't do anything about it. Now if you don't give me my money back I'm going to call the alchohol and tobacco agency on you."

    Supervisor takes the receipt and says, "Well, let me talk to my manager."

    You have to understand off the bat that most of us were well aware that this was a scam. I told the manager on duty that this woman didn't mention her "MINOR" son and that I'd bet my next five paychecks that he was just trying to intimidate us into getting the money.

    Of course, when I get back from my lunch, I discover that the LP manager had agreed to give the man his money back but he had left with both the beer and the receipt before he could get it. He must have figured we'd catch on eventually.

  • #2
    It's for this reason that our store requires government issued photo ID on all alcohol and tobacco purchases. Because if some jerk comes in later claiming we sold to a minor, we can pull not only the security tapes, but the journal tapes where we entered a birth date. It's to cover our asses. If I sell to a minor, it isn't just the store that is fined. I can be made to pay out to a tune of ten grand in addition to losing my job. If ten grand was that easy to come by, I wouldn't be working this job in the first place.
    A lion however, will only devour your corpse, whereas an SC is not sated until they have destroyed your soul. (Quote per infinitemonkies)

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    • #3
      I had a guy debate me on whether or not it was state law to take alcohol back.

      I can clear a case in a night...if you cannot then that is your own problem buddy. BTW, I love the husband and wife teams.

      We had a guy who came in with a starter check...we don't take starter checks. So after arguing for 15 minutes he leaves. Then his wife comes in, but she doesn't argue, she just walks out when we decline the check. Then the husband calls back and starts bitching to the manager...next thing I know the wife is back. Now I've declined him and her...now my manager declines her. Next her husband calls back and informs me and the manager that we "WILL REMEMBER THIS DAY...BECAUSE [He] IS CALLING CORPORATE!"

      The only feedback I got from corporate was a thanks for doing my job and not accepting their starter check.
      Last edited by AmericanZero8503; 12-14-2007, 02:24 PM.
      --AmericanZero8503--
      Telling Stories from the Front Line a.k.a Customer Service at a Grocery Store

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