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This happened some months back when I was a hostess for a local Italian restaurant . I'm at the hostess stand wiping off some menus with one of the waitresses, C_____. The door opens, and I look up and see this middle aged woman come in with this bag with a styrofoam take out box that REEKS! She pulls out the styrofoam this nasty looking lobster 
(During the summer we had this 2fer special with Maine Lobsters Tuesday nights). She said that her lobster had this black stuff inside of it that looked bad and wanted to return it to get it comped off her check (she came in and ate there the day before and never said a word about her lobster being bad ). Me and C____ explained to her that the black stuff that was in the lobster is only seen in female lobsters and it's called roe. She was going on about how she has cooked lobster for so many years and never saw anything like that and still demanded to have it comped off her check, we told her no and there's nothing that can be done because it was too late. Along with that, she even admitted to us that she accidentally left it in her car while she went shopping (hence the lobster spoiling on her). So she said the magic words of sucky customers " I want to speak with a manager" . C____ went to get our boss V_____ who is the owner to speak with the lobster lady. She goes on and tells him about how she wanted to return the lobster because it looked bad with all the roe (the black stuff in it) and wanted her check comped. V______ tells her the same thing me and C_____ just told her and that he's been in the business for over 40 years and that female lobsters always have roe in them but some to most restaurants take them out when serving to customers, etc. He also tells her that there's nothing that can be done and that she should've said something yesterday in the first place, if it was so bad. She gets huffy and says (something to this extent) "This is bad customer service, I'm never coming back again" and exits while leaving us with the stinky lobster. Me and C cleaned and sprayed the living crap out of the lobby and hostess stand and threw that sucker out.
(During the summer we had this 2fer special with Maine Lobsters Tuesday nights). She said that her lobster had this black stuff inside of it that looked bad and wanted to return it to get it comped off her check (she came in and ate there the day before and never said a word about her lobster being bad ). Me and C____ explained to her that the black stuff that was in the lobster is only seen in female lobsters and it's called roe. She was going on about how she has cooked lobster for so many years and never saw anything like that and still demanded to have it comped off her check, we told her no and there's nothing that can be done because it was too late. Along with that, she even admitted to us that she accidentally left it in her car while she went shopping (hence the lobster spoiling on her). So she said the magic words of sucky customers " I want to speak with a manager" . C____ went to get our boss V_____ who is the owner to speak with the lobster lady. She goes on and tells him about how she wanted to return the lobster because it looked bad with all the roe (the black stuff in it) and wanted her check comped. V______ tells her the same thing me and C_____ just told her and that he's been in the business for over 40 years and that female lobsters always have roe in them but some to most restaurants take them out when serving to customers, etc. He also tells her that there's nothing that can be done and that she should've said something yesterday in the first place, if it was so bad. She gets huffy and says (something to this extent) "This is bad customer service, I'm never coming back again" and exits while leaving us with the stinky lobster. Me and C cleaned and sprayed the living crap out of the lobby and hostess stand and threw that sucker out.
Ugh... rotting seafood is one of the worst smells. I don't think that SC's are ever going to learn that procrastination doesn't work when it comes to food. You have a problem with it, you take it back /right then/ to get it fixed, not the next day, or the day after that... etc.
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