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Possibly the worst day ever (long rant)
Yesterday was a terrible day at work almost bad enough to make me quit.
I was in an accident last week (stupid drivers in snow storms) anyways I hurt my knee and now at the jobs I need to stand for extended periods of time or walk around I have to use crutches to keep the weight off my knee. So yesterday i was working the cash register, it's about the only thing I can do at my mall job. So there I am standing at the register on crutches and our POS (point of Sale) machine goes down, which means we need to call to authorize all purchases paid for by credit, debit, gift card, or check. Also if someone wanted to purchase a gift card we had to call and activate it over the phone. We only have 2 phones and 2 phone line at the registers and 4 cashiers working. And just my luck I am put on the register furthest from the phones.
Most people where really understanding and patient with me when I explained that I need to hobble over to the phone and authorize the purchase over the phone and it would take just a minute. And with gift card payments some people that only have 1 or 2 bucks on there card offered to use it at another date and pay cash. Of course not everyone was like that or it wouldn't have been my worst day ever.
A lady comes up and purchases $3.00 worth of stuff she has a $5.00 bill in her hand but hands me a gift card and tells me there is 0.50 cents on the gift card. I explained to her the situation with the POS and that I will need to wait my turn for the phone and it will take a couple minutes over the phone. Her reply was to tell me that there was 50 cents on the gift card and that she wanted to use it. So I hobble over wait for my turn on the phone authorize the card hobble back and put in the authorization code. Only to get yelled at for taking forever to apply the 50 cents.
I always try to point out the sales to people like buy 3 get 1 free if they are already buying 2 of the items by saying something like "These items are on our buy 3 get 1 free offer, if you buy 1 more you qualify for a free one" or "These are on the buy 3 get 1 free you have 3 here would you like to go pick your free 1?" A lot of people like the idea of free and when I offer to let them run a grab the free one while I start ringing up everything else they are more then willing to grab it. Then there where the asshats that could see I was on crutches but would insist that I go get there free one for them cause they didn't want to fight the crowd. There where 3 different sets of SC that complained to my manager because I told them to go get it instead of doing it myself. I even would apologize and tell them it would be quicker if they did it because of my crutches. On customer called me a "Damn cripple” I looked right at her and said "I am sorry, doI offend you in some way? I was in a car accident the other day I am in a lot of pain and anyone else would still be at home in bed, but I am here at work so I can pay for my kids christmas and if you don't like the fact I am on crutches go to the end of the line and wait in line again to get a different cashier!!"
I was in an accident last week (stupid drivers in snow storms) anyways I hurt my knee and now at the jobs I need to stand for extended periods of time or walk around I have to use crutches to keep the weight off my knee. So yesterday i was working the cash register, it's about the only thing I can do at my mall job. So there I am standing at the register on crutches and our POS (point of Sale) machine goes down, which means we need to call to authorize all purchases paid for by credit, debit, gift card, or check. Also if someone wanted to purchase a gift card we had to call and activate it over the phone. We only have 2 phones and 2 phone line at the registers and 4 cashiers working. And just my luck I am put on the register furthest from the phones.
Most people where really understanding and patient with me when I explained that I need to hobble over to the phone and authorize the purchase over the phone and it would take just a minute. And with gift card payments some people that only have 1 or 2 bucks on there card offered to use it at another date and pay cash. Of course not everyone was like that or it wouldn't have been my worst day ever.
A lady comes up and purchases $3.00 worth of stuff she has a $5.00 bill in her hand but hands me a gift card and tells me there is 0.50 cents on the gift card. I explained to her the situation with the POS and that I will need to wait my turn for the phone and it will take a couple minutes over the phone. Her reply was to tell me that there was 50 cents on the gift card and that she wanted to use it. So I hobble over wait for my turn on the phone authorize the card hobble back and put in the authorization code. Only to get yelled at for taking forever to apply the 50 cents.
I always try to point out the sales to people like buy 3 get 1 free if they are already buying 2 of the items by saying something like "These items are on our buy 3 get 1 free offer, if you buy 1 more you qualify for a free one" or "These are on the buy 3 get 1 free you have 3 here would you like to go pick your free 1?" A lot of people like the idea of free and when I offer to let them run a grab the free one while I start ringing up everything else they are more then willing to grab it. Then there where the asshats that could see I was on crutches but would insist that I go get there free one for them cause they didn't want to fight the crowd. There where 3 different sets of SC that complained to my manager because I told them to go get it instead of doing it myself. I even would apologize and tell them it would be quicker if they did it because of my crutches. On customer called me a "Damn cripple” I looked right at her and said "I am sorry, doI offend you in some way? I was in a car accident the other day I am in a lot of pain and anyone else would still be at home in bed, but I am here at work so I can pay for my kids christmas and if you don't like the fact I am on crutches go to the end of the line and wait in line again to get a different cashier!!"
Regardless of the reason that you are on crutches, that was both rude & unacceptable.
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