So thankfully, by some miraculous godsend, I got moved to the office for the near entirety of the Christmas break, until a week after New Years. Means I don't get to deal with the customers, but I get to help the girls on the desk with the refunds regardless as they HAVE NOT been trained on proper Christmas procedure. How they don't understand the "no refunds on Christmas stock after the holiday" I don't know. There are exceptions, like if lights don't work, but we're REQUIRED to test them. Thus, if they work, no refund for you.
Anyway, people have been getting progressively stupider.
Call back lady
She has called everyday since last Friday to speak to our store manager. Here's the thing: I've worked EVERY DAY since last Friday, and have told her repeatedly that he's on vacation. He also, when he's at the store, only works from 7-5 Monday-Friday, with a Saturday every third week. When does she call? Typically, between 6-7pm every night. She even called on Sunday! Apparently "he's on vacation" means "he's living in his office for the next two weeks".
oh firewood oh firewood!
We sell full pallets of firewood. These things, when delivered, go out on a boom truck. Meaning extra delivery charge. Guy had no problem with this, paid for the last two we had, seasonal and management put hold stickers on them. Less then an hour later someone else comes in.
SC:I want to buy those two pallets of firewood
Me: I'm sorry, they're already paid for and going out on delivery
SC: But I'm taking them now
Me: I'm sorry, they're PAID for and tagged for another customer. As it would require a forklift to put them IN your pickup (which would probably break under the weight anyway), no one in seasonal would get it for you.
SC: You don't understand. I want to pay for them now and take them now. The other guy wouldn't mind
Me: *Calls over manager who dealt with first customer* This guy wants to take those two pallets that you tagged to go out on delivery
Manager: We're sold out of firewood. You aren't getting it. Try somewhere else.
Seriously.. you saw the very visible and large hold stickers, were told someone else had paid for them (with the hefty delivery charge) but you think you can take it?
I broke someones world with this one
Not really sucky. But really what? Answering the phones on Sunday. Had just done the closing and was cleaning up the office (phone has to stay on til it tics over to exactly closing time). Phone rings.
Customer: Yes I'm wondering when you close. (bouncy voice)
Me: We're in the process of closing now. But we're open tomo-
Customer: *sobs* *hangs up*
I was about to say we're open in the morning. But crying?
So if I buy this now, can I return in after Christmas?
Seriously. Got this call from cash a few days ago. Involved in this are:
Me: duh
C: cashier (who is desk trained)
SC: win!
C: So.. there's a lady here. She wants to know if she buys this *live* centerpiece now, can she bring it back after Christmas?
Me: You just answered your own question.
C: So.. no?
SC: But I don't know if I'll like it
Me: Exactly. And you know what? Tell her if she doesn't like it, she has to bring it back before the 23rd, cause there's no chance in hell I'm bringing it back on the 24th.
Your life trees are from where?
People apparently, don't like Nova Scotia Christmas trees. Why I don't know, they last longer and are fuller then most other ones you can get. But when I tell people our live ones are Nova Scotia, they yell and hang up the phone. Um k? Everywhere else sells Nova Scotias ones too. So unless you want to break a whole bunch of laws to cut down your own...
Anyway, people have been getting progressively stupider.
Call back lady
She has called everyday since last Friday to speak to our store manager. Here's the thing: I've worked EVERY DAY since last Friday, and have told her repeatedly that he's on vacation. He also, when he's at the store, only works from 7-5 Monday-Friday, with a Saturday every third week. When does she call? Typically, between 6-7pm every night. She even called on Sunday! Apparently "he's on vacation" means "he's living in his office for the next two weeks".
oh firewood oh firewood!
We sell full pallets of firewood. These things, when delivered, go out on a boom truck. Meaning extra delivery charge. Guy had no problem with this, paid for the last two we had, seasonal and management put hold stickers on them. Less then an hour later someone else comes in.
SC:I want to buy those two pallets of firewood
Me: I'm sorry, they're already paid for and going out on delivery
SC: But I'm taking them now
Me: I'm sorry, they're PAID for and tagged for another customer. As it would require a forklift to put them IN your pickup (which would probably break under the weight anyway), no one in seasonal would get it for you.
SC: You don't understand. I want to pay for them now and take them now. The other guy wouldn't mind

Me: *Calls over manager who dealt with first customer* This guy wants to take those two pallets that you tagged to go out on delivery
Manager: We're sold out of firewood. You aren't getting it. Try somewhere else.
Seriously.. you saw the very visible and large hold stickers, were told someone else had paid for them (with the hefty delivery charge) but you think you can take it?
I broke someones world with this one
Not really sucky. But really what? Answering the phones on Sunday. Had just done the closing and was cleaning up the office (phone has to stay on til it tics over to exactly closing time). Phone rings.
Customer: Yes I'm wondering when you close. (bouncy voice)
Me: We're in the process of closing now. But we're open tomo-
Customer: *sobs* *hangs up*
I was about to say we're open in the morning. But crying?
So if I buy this now, can I return in after Christmas?
Seriously. Got this call from cash a few days ago. Involved in this are:
Me: duh
C: cashier (who is desk trained)
SC: win!
C: So.. there's a lady here. She wants to know if she buys this *live* centerpiece now, can she bring it back after Christmas?
Me: You just answered your own question.
C: So.. no?
SC: But I don't know if I'll like it
Me: Exactly. And you know what? Tell her if she doesn't like it, she has to bring it back before the 23rd, cause there's no chance in hell I'm bringing it back on the 24th.
Your life trees are from where?
People apparently, don't like Nova Scotia Christmas trees. Why I don't know, they last longer and are fuller then most other ones you can get. But when I tell people our live ones are Nova Scotia, they yell and hang up the phone. Um k? Everywhere else sells Nova Scotias ones too. So unless you want to break a whole bunch of laws to cut down your own...
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