What are you like?

[autumn_soul]

Okay, we all love to bitch about how bloody horrible customers can be, but what are you like as one?

I'm always really apologetic if I interupt someone, be they filling, or talking crap to their fellow till supervisor or what have you. I never moan about queues. I never moan about anything in fact. I probably should start, but the fact is I have been in this game such a long time that I know what it's like when you get an asshole, and I don't want to be an asshole.

[SubwayGirl]

i can honestly say that I have never been a sucky customer. I am always very respectful, patient and polite. As a matter of fact, my husband and I were in a Verizon store a couple of weeks ago to get my daughter a cell phone. There were two people in front of us getting phones also. There was only one employee working. A group of ladies came in behind us. The bit---s behind us were complaining about the wait. The left and came back a couple of times, bit--ing every time. My husband and I just waited patiently in line. I just told my husband we might as well wait, because it being Christmas time it would always be busy no matter when we came. It takes awhile to set up a new phone. We ended up waiting for two hours to get a phone. In all honesty the women behind me were making me really mad. The waiting did not. The employee was very apologetic and thanked us for our patience.

[autumn_soul]

That reminds me of Argos. Have you noticed how there's only ever one person behind a till, the rest of them are just talking to each other/in the warehouse. The queue can be out the damn door, but they only ever have one till open. Ridiculous. They don't deserve the insane level of custom they get. And they're over-priced.

[smileyeagle1021]

I'm usuallly a pretty good customer, the only thing I will call someone on is blatant incompitence (i'll do that with coworkers too).... ie, if you are the Manager on Duty there is no reason why you shouldn't know how to void a transaction... or conversely if you don't know how to void a transaction you shouldn't be the manager on duty...

[LifeCarnie]

I'm always extra polite to customer service folk and I always get great service. I do alot of shopping for my elderly mom and so I tend to have 2 seperate purchases to ring up at the register, since she wants a seperate receipt for her stuff. I've always felt bad about this, since I would think it's a hassle, but every cashier I've dealt with has been super nice about it.


My one exception is Kohl's. Their service kind of sucks and their employees have a bad attitude.

Hey you know what Kohl's? FUCK YOU.

[AirHostess]

I am wonderful

[Stormraven]

I have to admit that I've occasionally indulged in behaviour that fits into the SC category.

Story background. When going to work, the only Grocery store open at the hour I'm traveling is Safeway. (C stores are another story). However, it seems that Safeway doesn't have dedicated checkers that early. So the folks doing the checking also have other demands on their time.

I understand that, really I do. And I try to be patient with them. I'll wait for a checker to appear and commiserate with them about the double work.

However, on a couple of occasions, when I've been waiting five minutes from the time the checker was called to come up, I've given up and walked out, leaving my groceries to be re-stocked, while telling whomever I can see who works there that I'm leaving because that's too long.

Most of my ire, however, is reserved for Safeway itself, for not ensuring that checkers are dedicated - or at least, kept close to the checkstands.

[Pedersen]

I always try to be nice, always. Usually, going above and beyond. Even trying to be a "rude nice" on occasion (i.e.: I'm upset, and therefore more brusque than normal, but apologize for it).

Right up until I'm getting yanked around. So far, only one company has earned the "sucky attitude" from me. To see which one, look at my threads. When that happens, the individual employee won't like me very much, as I am very very cold. I understand their hands are tied, but their company has tied my hands behind my back, picked up about 50 feet, and dropped me about 20, repeatedly. That's when asshole mode gets turned on.

In that mode, I will provide no excuse to hang up. No swearing. No yelling. But I also will insist that they find some other option. And if they are unable or unwilling to do so, to find someone who can. And no other options are acceptable.

I don't like being an asshole. But I can be, and will be, once I start getting jerked around.

Until then, though, I'm a pretty nice guy, and the sort of customer who you'd prefer to have in your line.

[Despina83]

Honestly, I am always extremely patient and nice, and was like that before I even started working in retail. I just always worry about other people's feelings, even if they are total strangers. I wouldn't in a million years call an employee an idiot or rolls my eyes, for example. You could do just about anything, and I'd just say, "That's okay" when you aplogize. I always unload my own basket. The change always goes in the cashier's hands, not on the counter. I always speak to the cashier after being greeted, I don't just ignore them. I let people with a lot of purchases go ahead of me. I'm also a very honest person. If I see that you've given me too much change, you'll get it back. I remember one time I bought a new PS2 game and once home, realized that the cashier messed up and didn't properly scan the item before putting it in the bag, so I wasn't charged (I still think what if the security alarm had gone off on the way out??). I went back to the store, up to the service desk, politely explained the issue, and paid. She looked at me like I had three heads. That being said, cashiers probably sometimes consider me a SS about other things, such as drinking a bottle of pop/soda before I pay for it, or opening a box of pop tarts or nutri grain bars from my cart and eating one before paying. But I have honestly never actually done anything outright mean or impatient. Basically, I treat people the way I expect to be treated when I'm on the other side of the counter.

[marasbaras]

I'm a mirror. What the store does to me, I tend to do back. If the store's bad enough, I just don't go back.

Normally I'm very polite. But, if I'm getting jerked around or the employee is just a total moron, I get less and less so.

[Ayleah]

The only time I push it is when I *know* I'm getting jerked around. Ie; my internet provider who can't maintain service even for an entire 24 hour stretch of time, and my tire insurance company that likes to think of a billion reasons they won't reimburse me for my flats. Other than that, I am sweet as sugar, and usually get what I want. I know for a fact that I'll bend over backwards fornice customers, so most of the time they do the same for me.

[Forensic Waitress]

I'm usually very nice and always say to them to have a nice day. Or to laugh at a sucky customer before me. But if I have to I do send food back as it could be harmful to me if it is not cooked properly but I am always pleasant about it and don't expect them to compensate me just don't make the same mistake twice.

[LemonZest]

My one exception is Kohl's. Their service kind of sucks and their employees have a bad attitude.

I have to believe Kohl's must be an awful place to work. I've been to three of them (in various parts of the state) now and all have the same poor attitude and lacking service. I just can't believe that's a coincidence.

LZ

[rerant]

The only time I'm a bad customer is when I get bad service at a restaurant. And it has to be TERRIBLE. Like the time me and some friends waited over an hour for our food, saw our waitress dancing with coworkers when she should have been putting our order in, messing up our orders, bringing 4/5 meals out then making my one friend wait 15 minutes for his, NEVER coming to the table to ask if we needed anything else, finally getting a manager and receiving complimentary desserts which took another 45 minutes while the waitress fucked-off with coworkers AGAIN, then finally slamming the bill on the table without so much as an apology for the poor service.
The table beside us filled up and emptied thre times while we were there.
And even in situations like that I'm only sucky about the tip.
Sorry, but if you give shit service I'm going to give a shit tip. And that shit tip is always 2.5%, since I know that's what the wait staff has to tip out to the kitchen staff.

[d962831]

I try very hard to be nice and polite and not take an obscene amount of time to do something simple like pay. The only time I can get mean is when the person I'm dealing with is extremely, and outwardly rude to me or a complete moron, and even then I hold back. I'm just that kind of person, I don't like conflict, but damnit if you start one I'll finish it.