I was told this story by a coworker during my morning smoke before my shift.
Here's the jist of what she told me.
Store is not quite open yet, but this woman and her two kids (each about 10) are very obviously anxiously waiting to get in to return something.
Woman finally starts her return (something about the refund of a delivery charge for something that was being sent out today - this part confused even me, but is besides the point) and lets her children, who the lovely and awesome no-bullshit returns coworker now learns are both autistic, run freely through the store.
Not only did they run freely, they sat on the couches at returns, which we have for waiting customers where they can watch children's movies with the sound of and the captions on, and SCREEEEEEAAAAAMMMMEEEEDD, screamed at the returns coworker, ran screaming through the store to the bistro area, bought a beverage and threatened the coworkers there that they would throw it at them, and pitched a fit over anything and everything while mommy dearest ignored them completely.
Here's what the returns coworker said about the situation:
"Even though those kids were autistic I could tell they weren't that bad. They would look me in the eye and pay attention to me while I talked, so it was obvious that they either only acted this way in public, or their mother was making them do it since she knew what she came in to refund was going to cause a problem.
I bet you anything she brought them just to distract us enough that we would give her what she wanted to get them out of the store."
Unlucky for her the returns coworker doesn't buy into that kind of thing, and even though one of the kids was slamming her keyboard to the point where she had to pull it from his hands and keep it away from him, she followed procedure to the letter.
Oh, and what did our new LP who I strongly dislike for the fact that they don't back us up like they should and they don't get things done like they should do?
As I was told, nothing. Not a damn thing.
Our old LP people (one who we mentioned specifically during this conversation) would have cracked down on that woman and her kids and either told them to leave or forced some order into the situation.
I miss her.
Only one of our LP members is good, and sadly I'm seeing him around less and less these days.
So in summation, this woman was a demon harpee from the seventh layer of hell, and our new LP team (minus the one awesome one) defies physics by simultaneously sucking and blowing.
Here's the jist of what she told me.
Store is not quite open yet, but this woman and her two kids (each about 10) are very obviously anxiously waiting to get in to return something.
Woman finally starts her return (something about the refund of a delivery charge for something that was being sent out today - this part confused even me, but is besides the point) and lets her children, who the lovely and awesome no-bullshit returns coworker now learns are both autistic, run freely through the store.
Not only did they run freely, they sat on the couches at returns, which we have for waiting customers where they can watch children's movies with the sound of and the captions on, and SCREEEEEEAAAAAMMMMEEEEDD, screamed at the returns coworker, ran screaming through the store to the bistro area, bought a beverage and threatened the coworkers there that they would throw it at them, and pitched a fit over anything and everything while mommy dearest ignored them completely.
Here's what the returns coworker said about the situation:
"Even though those kids were autistic I could tell they weren't that bad. They would look me in the eye and pay attention to me while I talked, so it was obvious that they either only acted this way in public, or their mother was making them do it since she knew what she came in to refund was going to cause a problem.
I bet you anything she brought them just to distract us enough that we would give her what she wanted to get them out of the store."
Unlucky for her the returns coworker doesn't buy into that kind of thing, and even though one of the kids was slamming her keyboard to the point where she had to pull it from his hands and keep it away from him, she followed procedure to the letter.
Oh, and what did our new LP who I strongly dislike for the fact that they don't back us up like they should and they don't get things done like they should do?
As I was told, nothing. Not a damn thing.
Our old LP people (one who we mentioned specifically during this conversation) would have cracked down on that woman and her kids and either told them to leave or forced some order into the situation.
I miss her.

Only one of our LP members is good, and sadly I'm seeing him around less and less these days.
So in summation, this woman was a demon harpee from the seventh layer of hell, and our new LP team (minus the one awesome one) defies physics by simultaneously sucking and blowing.
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