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Okay, for the benefit of those who don't know, I work in a post-secondary dormitory building, at the front desk. It's my job to take payments, answer questions, do random tasks as required, and point people in the right direction for help.
Well, since it's the winter break right now, the full time staff are gone until Jan. 2, so nothing's really going on until then. Any requests for things, any problems (except emergencies) and so on need to wait until then to get fixed. The way the internet in this building is set up, you need a token code to log on. We were running low before the break started. Now we're out until Jan. 2 at the earliest. Also, we don't do any form of tech support. There's a 1-800 number the students can call. Not only do we not know how to do tech support, but we're actually forbidden from it for liability reasons.
SS: Sucky Student
Me: Hero!
SS: My internet isn't working
Me: Okay, you need to call the tech support number. Do you still have the paper your internet code came on?
SS: No.
Me: Okay, I'll give you the number *grabs the binder that contains new codes to get the number off one* Uh-oh. Looks like we're out of codes. *grabs the phone list, copies the number down* There you are. Call them, though if you need your old code, or a new one, they're not going to be able to help you much.
SS: Okay, thanks *leaves*
Now, if that was the end of the story, it wouldn't be very sucky now, would it?
*SS comes back down not even 5 minutes later, with a sheet in his hand*
SS: The number's not working.
Me: The tech support number? How's it not working?
SS: No one's picking up *note, it takes about 5 minutes for most people to run up to their rooms, grab their keys, and come back down when they're locked out, so how did this guy make a phone call in that time and figure out that no one's there?*
Me: Well, you need to call them again and wait. It's Christmas time still, so they're probably on low staffing levels.
SS: No, my internet's not working.
Me: I know, but you have to call them, I can't help.
SS: My roommate's is working.
Me: Then call tech support.
SS: Last time they just gave me a new code
Me: I don't have any new codes.
SS: But we're paying for this!
Me: Yes, and we tried to get more codes before the break, but we had problems, and they didn't get back to us before everyone left, so now we're out of codes. See? This is the binder they're kept in. It's empty *shows* (Yeah, that was snarky, but come on!)
SS: You don't have to talk to me like that.
Me: Look, I'm sorry. I can't help you, and I don't have any new codes to give you.
SS: But my internet isn't working!
Me: This is the world we have to live in, I don't have any codes, and no other way to help you. I'm sorry, but go try that number again.
*SS leaves*
Well, since it's the winter break right now, the full time staff are gone until Jan. 2, so nothing's really going on until then. Any requests for things, any problems (except emergencies) and so on need to wait until then to get fixed. The way the internet in this building is set up, you need a token code to log on. We were running low before the break started. Now we're out until Jan. 2 at the earliest. Also, we don't do any form of tech support. There's a 1-800 number the students can call. Not only do we not know how to do tech support, but we're actually forbidden from it for liability reasons.
SS: Sucky Student
Me: Hero!
SS: My internet isn't working
Me: Okay, you need to call the tech support number. Do you still have the paper your internet code came on?
SS: No.
Me: Okay, I'll give you the number *grabs the binder that contains new codes to get the number off one* Uh-oh. Looks like we're out of codes. *grabs the phone list, copies the number down* There you are. Call them, though if you need your old code, or a new one, they're not going to be able to help you much.
SS: Okay, thanks *leaves*
Now, if that was the end of the story, it wouldn't be very sucky now, would it?
*SS comes back down not even 5 minutes later, with a sheet in his hand*
SS: The number's not working.
Me: The tech support number? How's it not working?
SS: No one's picking up *note, it takes about 5 minutes for most people to run up to their rooms, grab their keys, and come back down when they're locked out, so how did this guy make a phone call in that time and figure out that no one's there?*
Me: Well, you need to call them again and wait. It's Christmas time still, so they're probably on low staffing levels.
SS: No, my internet's not working.
Me: I know, but you have to call them, I can't help.
SS: My roommate's is working.
Me: Then call tech support.
SS: Last time they just gave me a new code
Me: I don't have any new codes.
SS: But we're paying for this!
Me: Yes, and we tried to get more codes before the break, but we had problems, and they didn't get back to us before everyone left, so now we're out of codes. See? This is the binder they're kept in. It's empty *shows* (Yeah, that was snarky, but come on!)
SS: You don't have to talk to me like that.
Me: Look, I'm sorry. I can't help you, and I don't have any new codes to give you.
SS: But my internet isn't working!
Me: This is the world we have to live in, I don't have any codes, and no other way to help you. I'm sorry, but go try that number again.
*SS leaves*
think about that one then you probably are getting dense too
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