I was helping this customer on the phone, and she had to make the whole deal a full on memoir.
She was trying to find this book, and she had no luck with the competitors or online. So she tried us. And guess who got that call?
Anyway, after putting her on hold for a few minutes after she spent 5 minutes (Yes, I timed it) chatting about her neverending quest to find said book, I pick the phone backup again, and tell her that I can't find the book.
SC: "The book title is (Forgot title...) X, X, X, X, T as in TWIT...."
Yes, she had to include "twit" in her spelling. Of all the T words to use.....and the way she said it, it implied that she was calling me a twit. Oh well, on hold for another couple of minutes....managed to find the book, and got her info. Tell co-irkers, go on with my life.
She was trying to find this book, and she had no luck with the competitors or online. So she tried us. And guess who got that call?
Anyway, after putting her on hold for a few minutes after she spent 5 minutes (Yes, I timed it) chatting about her neverending quest to find said book, I pick the phone backup again, and tell her that I can't find the book.
SC: "The book title is (Forgot title...) X, X, X, X, T as in TWIT...."
Yes, she had to include "twit" in her spelling. Of all the T words to use.....and the way she said it, it implied that she was calling me a twit. Oh well, on hold for another couple of minutes....managed to find the book, and got her info. Tell co-irkers, go on with my life.
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