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Ah New Years Day, it had to fall on a Tuesday didn't it? Tuesday is our delivery day, so with last Tuesday being Christmas Day and this Tuesday being New Years Day, that meant we hadn't had a delivery in THREE WEEKS. We still had a bit of food left, but we had to make a "special menu" for the customers, as we had so little stock left.
Can I have what you don't have?
Stupid customer comes up to the bar.
SC: Hi, I know it says here that you don't have any sour cream left, but can I have some sour cream?
Me: Erm...
I don't know EVERYONE
Customer was complaining that he couldn't get what he wanted.
SC: This is ridiculous! I was in last night and you were out of what I wanted! And you're still out of it today!
Me: I am sorry sir, but last night was New Years Eve, and today is New Years Day, so our normal delivery hasn't come in.
SC: What's your delivery drivers name?
Me: I don't know sir, it is a different one each time, but if you would like, I could get you the name of the distributor that handles our deliveries...
SC: I WANT his name!
Me: Like I said sir, it is a different driver each time. And it is not as if he has done anything wrong, he is just not required to work today...
SC: You should know his name!
Me: Would you like the distributors name?
SC: No, I want HIS name.
This went on for a couple of minutes more until he got bored and left.
Make your own menu!
Seeing as we had to make our own menu and print it off, we stored all the normal ones in a cabinet on the floor. A customer went into one of these cabinets, removed a few menus and started handing them around! He came up to the bar with the menu.
SC: Hi, I would like to order...
Me: Oh, I'm sorry sir, we're not using that menu today. We have other menus placed on the tables.
SC: Yes, but I don't like that menu...so anyway, could I have...
Me: Sir the reason these menus were stored away was because we do not have most of the food on them in stock...
SC: So...I can't order off this?
Me: No sir.
SC: Then why are these menus out where customers can get them?
Me: In a cabinet?
SC: Yes!
Me:
Don't be nice to me!
Although we were out of a lot of food, we still had a fair few people drinking. I assume most of them were people that couldn't get out for New Years Eve.
A cool customer came up to the bar.
CC: Hi, two double gin and tonics please.
Me: Alright, coming right up.
CC: And I would just like to complain about something!
Me: Ok sir, how can I help?
CC: My wife and I came here to go on a tour around some of the bars in this area, go for a walk and everything, but this place is too good! We don't want to leave!
Me: *laughing* I'm sorry for being so good sir.
CC: *also laughing* Well you should be!
The customer next to him wasn't impressed.
SC: You are being completely unprofessional! If someone has a complaint you should take it seriously!
CC: But...I wasn't complaining...I was being sarcastic.
The SC huffed and puffed through the entire order.
I really hate you
If you look on some of my posts on Cursing Out Co-Workers, such as this http://www.customerssuck.com/board/s...ad.php?t=20475 and this http://www.customerssuck.com/board/s...t=20819&page=5 you will see my stories about R.
R still works at the bar, but the manager says over the next couple of weeks, as people start to return from the bought of sickness that is going around the the holidays, he is going to cut down R's hours to a point where it will be pointless for him to work anymore. He is meant to be full time and he is already down to 16 hours a week due to so many people refusing to do shifts with him.
So, I am the only person serving because R is doing his usual "wandering around looking gormless" routine.
There are two customers at the bar.
C1: Hi, can I have a pint of Guiness please?
Me: Yeah sure.
As I am pouring it, it runs dry.
Me: I'll just be right back guys! I need to change the barrel.
I was gone for less than a minute. I return, and R is doing something useful! He is on the bar, serving the other customer!
R: Have you been served yet?
C2: No, I was waiting for your co-worker to return from the cellar.
R: Yeah...he's bloody lazy.
Me:
He called ME lazy! ME?? I was doing a ten hour shift, I was six hours into it and hadn't had a break! He was an hour and a half into a four hour shift and was moaning about feeling stressed!
I really can't wait for him to go.
Can I have what you don't have?
Stupid customer comes up to the bar.
SC: Hi, I know it says here that you don't have any sour cream left, but can I have some sour cream?
Me: Erm...
I don't know EVERYONE
Customer was complaining that he couldn't get what he wanted.
SC: This is ridiculous! I was in last night and you were out of what I wanted! And you're still out of it today!
Me: I am sorry sir, but last night was New Years Eve, and today is New Years Day, so our normal delivery hasn't come in.
SC: What's your delivery drivers name?
Me: I don't know sir, it is a different one each time, but if you would like, I could get you the name of the distributor that handles our deliveries...
SC: I WANT his name!
Me: Like I said sir, it is a different driver each time. And it is not as if he has done anything wrong, he is just not required to work today...
SC: You should know his name!
Me: Would you like the distributors name?
SC: No, I want HIS name.
This went on for a couple of minutes more until he got bored and left.
Make your own menu!
Seeing as we had to make our own menu and print it off, we stored all the normal ones in a cabinet on the floor. A customer went into one of these cabinets, removed a few menus and started handing them around! He came up to the bar with the menu.
SC: Hi, I would like to order...
Me: Oh, I'm sorry sir, we're not using that menu today. We have other menus placed on the tables.
SC: Yes, but I don't like that menu...so anyway, could I have...
Me: Sir the reason these menus were stored away was because we do not have most of the food on them in stock...
SC: So...I can't order off this?
Me: No sir.
SC: Then why are these menus out where customers can get them?
Me: In a cabinet?
SC: Yes!
Me:
Don't be nice to me!
Although we were out of a lot of food, we still had a fair few people drinking. I assume most of them were people that couldn't get out for New Years Eve.
A cool customer came up to the bar.
CC: Hi, two double gin and tonics please.
Me: Alright, coming right up.
CC: And I would just like to complain about something!
Me: Ok sir, how can I help?
CC: My wife and I came here to go on a tour around some of the bars in this area, go for a walk and everything, but this place is too good! We don't want to leave!
Me: *laughing* I'm sorry for being so good sir.
CC: *also laughing* Well you should be!
The customer next to him wasn't impressed.
SC: You are being completely unprofessional! If someone has a complaint you should take it seriously!
CC: But...I wasn't complaining...I was being sarcastic.
The SC huffed and puffed through the entire order.
I really hate you
If you look on some of my posts on Cursing Out Co-Workers, such as this http://www.customerssuck.com/board/s...ad.php?t=20475 and this http://www.customerssuck.com/board/s...t=20819&page=5 you will see my stories about R.
R still works at the bar, but the manager says over the next couple of weeks, as people start to return from the bought of sickness that is going around the the holidays, he is going to cut down R's hours to a point where it will be pointless for him to work anymore. He is meant to be full time and he is already down to 16 hours a week due to so many people refusing to do shifts with him.
So, I am the only person serving because R is doing his usual "wandering around looking gormless" routine.
There are two customers at the bar.
C1: Hi, can I have a pint of Guiness please?
Me: Yeah sure.
As I am pouring it, it runs dry.
Me: I'll just be right back guys! I need to change the barrel.
I was gone for less than a minute. I return, and R is doing something useful! He is on the bar, serving the other customer!
R: Have you been served yet?
C2: No, I was waiting for your co-worker to return from the cellar.
R: Yeah...he's bloody lazy.
Me:
He called ME lazy! ME?? I was doing a ten hour shift, I was six hours into it and hadn't had a break! He was an hour and a half into a four hour shift and was moaning about feeling stressed!
I really can't wait for him to go.
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