Ok - personal pet peeve. I don't want the phone book. I don't have space or a need for it. So it has kinda turned into a little game for me when delivery time arrives. (They have ads on the radio saying the book is coming)
So I place a sign on my window on bright paper - saying "DO NOT DELIVER PHONE BOOK"
Of course I come home last night to a phone book on my porch.
So I call the Customer Service Number and request that once again they come and pick up the phone book and again make note to not deliver to my address.
They lady on the phone is kinda polite at first and wants to make sure I am informed that there is an entire sub contract with a sub contract with a sub contract etc thing at work. In otherwords passing on the responsability elsewhere.
I mention that it would be nice to have a way to let them know/ remind them every year that I don't want the phone book. (Personally with computers I see it as a waste of money and resources to have one at my house - but that is just my opinion)
Finally I get her to stop passing blame and saying that she will contact the distribution center personally and have them come pick up the book to deliver to someone else. I say Thank you . . .She says Good-bye . . .then I hear the long sigh and "I can't belive some people . . . "the phone then hangs up.
I admit I most likely was trying her patience with trying to get my point across that I don't want the book and they need to come get it to use elsewhere instead of it becoming trash. But, let's make sure you hang up the phone before complaining about the SC on the other end.
So I place a sign on my window on bright paper - saying "DO NOT DELIVER PHONE BOOK"
Of course I come home last night to a phone book on my porch.
So I call the Customer Service Number and request that once again they come and pick up the phone book and again make note to not deliver to my address.
They lady on the phone is kinda polite at first and wants to make sure I am informed that there is an entire sub contract with a sub contract with a sub contract etc thing at work. In otherwords passing on the responsability elsewhere.
I mention that it would be nice to have a way to let them know/ remind them every year that I don't want the phone book. (Personally with computers I see it as a waste of money and resources to have one at my house - but that is just my opinion)
Finally I get her to stop passing blame and saying that she will contact the distribution center personally and have them come pick up the book to deliver to someone else. I say Thank you . . .She says Good-bye . . .then I hear the long sigh and "I can't belive some people . . . "the phone then hangs up.
I admit I most likely was trying her patience with trying to get my point across that I don't want the book and they need to come get it to use elsewhere instead of it becoming trash. But, let's make sure you hang up the phone before complaining about the SC on the other end.
Comment