SCs who change their mind (long)

[Rocko]

There are certain types of SCs that I hate with a passion, but fewer are hated more than the SCs who change their mind. They ask you to get something for them, and after a lot of effort on your behalf they suddenly decide they don't want it. This usually happens with heavy items

Cases in point:

1. One day last year a girl asks me to help her and her mother, who has a hard time with English, in the furniture department. They point out an entertainment center that weighs, I don't know, about 5 tons and want to buy it. So I grab a pallet jack from the back of the store, and the hardware guy and I attempt to load the heavy box onto it. I should mention that the top of the box was ripped to shit and the pressboard merchandise inside was plainly visible. So after we finally pull the damn thing out, I hear the mother talking and suddenly the daughter goes, "Oh never mind, she doesn't want it. She says it looks cheap. Sorry" and they left. After killing my back trying to get this farking thing out they tyhought it looked cheap. Guess what people, its WALL-MART! Why the hell did you think it was under $200.

2. I get asked by electronics to get down a home entertainment system off of the top shelf. Again, the box weighs in at about 5 tons, plus I have the added bonus of being on top of a ladder getting it downso I can almost fall down and kill myself. I help them take it to the front checkout where, lo and behold, it turns out the one they wanted cost about $140, and this costs almost $500. They want the lower price, manager says no, they leave it, and I'm charged with putting the goddamn thing back

3. Again in electronics. I was recruited to help two other guys get down a 35-inch display TV that was on clearance. No box, no remote. Guy contemplates not getting because of no remote after we are already trying to get it down, so I point him to the universal remotes. It takes us forever to get the thing down because we 're trying not to break the damn thind and there is precious little to grab on to. After all is said and done, the TV is off the shelf and in a shopping cart. Now because the TV is on clearance for $300 even, it can't be returned. Guy realizes this, and decides he doesn't want the TV afterall. The three of us say screw it and the TV stays in the shopping cart until the next day.

I hate the people who change their minds almost as much as those who want discounts for no reason, shoplifters, scammers, asnd people who buy big-ass things and pull up in a small car.

[Ryu]

nothing to that degree but people constantly decide they dont want the size they got so we have to throw it away and waste so much food/drink
its really annoying

[Becks]

Can't win, don't try.

Too bad the things can't be put on lower shelves, for ease and convenience of the employee who has to get them for a customer.

[JuniorMintz]

I hate the people who change their minds almost as much as those who want discounts for no reason, shoplifters, scammers, asnd people who buy big-ass things and pull up in a small car.

Heh. I bought my niece a gigantic plastic pool from Toys R Us for her birthday (no, serious, this thing was like the Benz of plastic pools!), and the poor guy that was stuck lugging it outside for me (I offered to help!) asked me in a meek tone-"uhm, which of those cars is yours?"

I could practically hear him gulp as he asked!

I pointed to the only truck in the parking lot and said "That one's mine! Why, do people try to buy these things and drive up in teeny cars?"

He laughed and said that one lady had driven a BUG down to get one for her kid. OMFreakin' lord, what is wrong with people?!?

[AFpheonix]

Wierdly, I got that same question when I got a ton of cement from Lowe's last summer. They looked so relieved when I pulled up in the old beater farm truck

[Rapscallion]

I hate the people who change their minds almost as much as those who want discounts for no reason, shoplifters, scammers, asnd people who buy big-ass things and pull up in a small car.

Tangential thought - do shoplifters ever realise they don't want the stuff they're stealing and put it back?

Rapscallion

[Crow The Robot]

totally similar event happened to me. A mother, her friend, and kids show return, Power Wheels Escalade, which they and gotten as an exchange for a Power Wheels ATV, they ask me to go get another PW ATV, when i get to the front that one isn't good enough so the make me get the PW Escalade, I bring the ATV back and pick up the Escalade, then they want to see the ATV again, then they want a Jeep, then they want to see the Escalade again, then the Jeep again, and then they decide on this Escalade. Oh and they didn't help me at all getting the thing into their damn truck, no "thank you" either. Punks. Bet they are scammers, they had that feel to them.

[TonyDonuts]

Tangential thought - do shoplifters ever realise they don't want the stuff they're stealing and put it back?

Rapscallion

Didn't somebody post here about some schmorf calling in to ask about the store's exchange policy, only to reveal during the conversation that the schmorf had, in fact stolen the item in question.

And wanted to know if he could still come to the exchange desk and exchange it for the item he really wanted.

Because that, oh my brothers and sisters, that was pure comedy gold,

[dragonflygrrl]

OK, I must give you some relatively complicated policy stuff first so you will understand why customers who change their minds suck at the cell phone store. At least, my customers seem to find it complicated. Being retail employees, I'm sure you guys will immediately understand. Here goes.

When you do an upgrade at the cell carrier where I work, you first check upgrade eligibility, then decide on a phone. After that, you determine the length of the contract extension (one year or two year). When all the particulars are decided, and not a second before, you scan the phone into the system, and give the computer the pertinent information. After this is done the customer's upgrade eligibility goes from "yes," to "no." There is no way to change that. If the customer has selected a phone that qualifies for an additional mail-in rebate, they can only have that rebate if the serial number of the qualifying phone is scanned in during the upgrade process. As in not ten minutes later while I am filling out the rebate on the phone you just decided you didn't want after all. And no, you can't get the rebate for the one that you suddenly can't live without. Why? Because the only rebate you are eligible for is the one on the phone you actually upgraded to. You had all the time you needed to make your decision, and it is now too late to change your mind. No, it isn't fair. Life isn't fair. Go cry about it to Customer Service, and maybe -just maybe- they will credit your account the amount of the rebate. But there isn't a d*mned thing I can do about it here, so do me a favor already and MAKE UP YOUR MIND!

[/rant] Wow, I feel better!