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  • #1

    Converstions with a PIN pad

    PIN-Please Slide Card
    SC-<reading aloud> Please slide card.
    PIN-Pick Payment Type
    SC- Pick payment type. Debit.
    PIN-Please Enter PIN
    SC- Enter PIN Number, ok, mumblemublemumble Yes.
    PIN-Waiting for Cashier
    SC- It says waiting for cashier.
    ME- Do you want cash back?
    SC- No.
    ME- OK, your total is $xxx.xx. Go ahead and press the green button.
    PIN-Amount OK? Press Yes/No
    SC-Do want cash back? No!
    PIN-Waiting for Cashier
    SC- It says waiting for cashier, again!
    ME-
    The High Priest is an Illusion!
    Tags: None
  • #2
    I've done that. Once. And realized immediately. Blushed and apologized to the cashier. Once.
    I'm sorry, the person to whom you were speaking has been replaced by a recording. Please leave your message at the sound of the beep.

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    • #3
      One of the great mysteries I see daily as a cashier. What is it about "Is this total correct?" that makes people read it as "Cash back?" Okay, yes, every place is different and it's easy to make a mistake and anticipate the cash back question and hit the wrong button, but like Arctic Chicken, I've seen people some how read it off the screen when I know the screen is asking if the total is correct.

      The real winners continue to hit "Cancel" or "No" even after you explain to them, multiple times, that it is not asking for cash back, that it wants a confirmation on the total. They know what the screen is really asking and they won't listen to lies that say otherwise.

      And I love that the register puts "Waiting for cashier" on there because it gives SCs the opportunity to blame me for nothing. The way they say "Waiting for cashier!" you'd think I did something to their family to fill them with black hatred.

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      • #4
        What is it about the whole damned PIN pad that automatically renders people knuckle-dragging, mouth-breathing, illiterate morons? The sheer volume of people I get each shift who take entire minutes to go through a few simple menus on the thing is astounding.

        I actually think I had the customer in the OP during my last shift.

        Don't even get me started on the PIN pads, I could fill up multiple posts about how the things grind my gears.

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        • #5
          I actually like the thing that Target uses, which allows you to scan your card at anytime during the transaction. The only problem is that it can lead to awkward moments, since the transaction already done and paid for when the cashier reads me the total. It's like neither one of us is sure what to do. I've had a few cashiers hesitate like I was going to bite their head off about the amount or something.
          Just because a customer expects you to put some effort into your job, that does not make them an SC.

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          • #6
            Quoth HereWeGo View Post
            And I love that the register puts "Waiting for cashier" on there.
            Y'Know what else I love? I love it when the customer swipes their card while I'm packing and can't see it, then when I gently prompt them to pay me they get all snarky and say "I've already swiped my card."
            The High Priest is an Illusion!

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            • #7
              Quoth HereWeGo View Post

              The real winners continue to hit "Cancel" or "No" even after you explain to them, multiple times, that it is not asking for cash back, that it wants a confirmation on the total.
              GUILTY! And I apologized like crazy to my nice grocery girl, but I was tired and really shouldn't have been shopping at that time of night but I was HUNGRY and my fridge was empty.

              We got to be good friends after that.
              Now a member of that alien race called Management.

              Yeah, you see that right. Pink. Harness.

              Comment

              • #8
                I had a cust. today who managed to swipe the card ok. When it asked for the payment type he grabbed the pen and thrust it at the poor machine as hard as possible. Since the machine moved when he hit it, it didn't register...

                SC: It still says select payment type. *stabs with pen again*
                ME; *turning machine to face me* How are you paying?
                SC: debit
                Me: *using finger, gently taps screen, swing machine over to cust and tell him to enter pin*
                SC: *stabs machine again* It's not working.
                I explain that it only requires a gentle touch. He does not believe me, says i am lying and wants to pay cash. I gently tap the big red cancel button, SC hands me cash, i hand him change and he storms out, cursing our "crappy equipment."

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                • #9
                  Quoth ArcticChicken View Post
                  Y'Know what else I love? I love it when the customer swipes their card while I'm packing and can't see it, then when I gently prompt them to pay me they get all snarky and say "I've already swiped my card."
                  Stealth swipers! These are also the people that get the maddest when I tell them that I need to see the credit card they've already put away. Well, if you'd let me know that you were swiping it, I could have told you then...

                  GUILTY! And I apologized like crazy to my nice grocery girl, but I was tired and really shouldn't have been shopping at that time of night but I was HUNGRY and my fridge was empty.

                  We got to be good friends after that.
                  Hey, as long as you didn't insist and glare and stomp around, and even if you did, as long as you were nice about it afterwards.

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