I am a cashier at a supermarket. We sell beer, of course. Our policy is to card anyone that appears under the age of forty, which I think is kind of stupid, but apparently the older folks were getting mad when asked for their ID when our policy was to card everyone. And because we're not allowed to ask their age but we must be very, very sure they are over the age of forty (or Very Bad Things Will Happen) training presses us to only forego asking for ID if they're silver-haired and puttering around with a cane.
This presents its own problems because if we don't see an ID then we need a manager's key turned on the register to override the sale of alchohol, effectively making older people wait longer to purchase beer as a manager is called over. I guess as long as the customer's feelings aren't hurt because he had to show ID.
This usually turns back on me, the cashier, however. 8 times out of ten, it plays out like this:
Me: The one and only!
ROM: Really Old Man
Me: You're total is $XX.xx. And if you could wait just a moment please. We need to get a manager's key turned for the sale of alchohol.
ROM: What!? Why?
Me: It's store policy.
*ROM suddenly smiles knowingly and winks conspiratorily at me*
ROM: Oh, I get it. You're underage.
*ROM nudges his wife*
ROM: Susan, she's underage!
At which point he stares off into the distance and gloats while I want to scream, "I'm not too young. You're too old!" It just burns me that this rule is in place to satiate the egos of these people who are only further placated by telling themselves that their purchase is being held up because of MY age. (I'm an adult, thankyouverymuch.) I've seen their faces--it actually makes them feel better to smirk at me. For this reason I rarely correct them, because I'd rather be talked down to than put up with a fussy customer that has to face the truth that they are being inconvenienced because of their age.
Oh, for the chance to give them a moment of honesty.
This presents its own problems because if we don't see an ID then we need a manager's key turned on the register to override the sale of alchohol, effectively making older people wait longer to purchase beer as a manager is called over. I guess as long as the customer's feelings aren't hurt because he had to show ID.

This usually turns back on me, the cashier, however. 8 times out of ten, it plays out like this:
Me: The one and only!
ROM: Really Old Man
Me: You're total is $XX.xx. And if you could wait just a moment please. We need to get a manager's key turned for the sale of alchohol.
ROM: What!? Why?
Me: It's store policy.
*ROM suddenly smiles knowingly and winks conspiratorily at me*
ROM: Oh, I get it. You're underage.
*ROM nudges his wife*
ROM: Susan, she's underage!
At which point he stares off into the distance and gloats while I want to scream, "I'm not too young. You're too old!" It just burns me that this rule is in place to satiate the egos of these people who are only further placated by telling themselves that their purchase is being held up because of MY age. (I'm an adult, thankyouverymuch.) I've seen their faces--it actually makes them feel better to smirk at me. For this reason I rarely correct them, because I'd rather be talked down to than put up with a fussy customer that has to face the truth that they are being inconvenienced because of their age.
Oh, for the chance to give them a moment of honesty.
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