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A selection of emails & phone calls
First, we'll start with the emails:
Note on account: Tech “spinned” in driveway & dug hole, still no cable. Orange spray paint is all over driveway. Tech also used profanity at the customer.
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Email Customer: I do NOT need a telephone & I do not WANT one! When will you learn?
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Note: Customer claims harassed by tech. Installer made comments like “I own a t*tty bar at the beach that is called Southern Comfort.” Did not give customer any guarantees that we would do anything about this.
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Note: Customer is irate because she has made 3 trouble calls & the tech keeps showing up when she is not home. Customer believes tech is deliberately missing her when she’s home.
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Contractor said he just built a condominium complex & we came & installed the lines but they weren’t grounded. Lightning struck the complex & one of the renters was fried. Mr. Bobberson would like for someone to call him back & let him know why the lines were not grounded & if there is any way we can come out & ground the lines so that this will not happen to another customer in the complex!
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These last 2 were phone calls:
Customer: Why do I always listen to your garbage?
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Customer: Do you have a PRO-Football package?
Me: Hmm, I don’t think…
Customer: COME ON YOU! You GOTTA be kidding me! You don’t know this stuff?
Me: I’m checking on this, sir.
Customer: COME ON! You don’t know everything?!
Note on account: Tech “spinned” in driveway & dug hole, still no cable. Orange spray paint is all over driveway. Tech also used profanity at the customer.
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Email Customer: I do NOT need a telephone & I do not WANT one! When will you learn?
************************
Note: Customer claims harassed by tech. Installer made comments like “I own a t*tty bar at the beach that is called Southern Comfort.” Did not give customer any guarantees that we would do anything about this.
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Note: Customer is irate because she has made 3 trouble calls & the tech keeps showing up when she is not home. Customer believes tech is deliberately missing her when she’s home.
************************
Contractor said he just built a condominium complex & we came & installed the lines but they weren’t grounded. Lightning struck the complex & one of the renters was fried. Mr. Bobberson would like for someone to call him back & let him know why the lines were not grounded & if there is any way we can come out & ground the lines so that this will not happen to another customer in the complex!
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These last 2 were phone calls:
Customer: Why do I always listen to your garbage?
************************
Customer: Do you have a PRO-Football package?
Me: Hmm, I don’t think…
Customer: COME ON YOU! You GOTTA be kidding me! You don’t know this stuff?
Me: I’m checking on this, sir.
Customer: COME ON! You don’t know everything?!
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