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There was a doozy of an incident at the service desk today. I did not witness this but was told about it several times afterwards (the cashier this happened to was - quite understandably - very upset about it).
Woman comes up to pay and placed a copious amount of cash on the counter (I'm told approximately $300) which she then lost track of.
So rather than do something sensible such as checking her pockets or purse, she IMMEDIATELY leapt to the conclusion that the cashier STOLE IT!!
For the record, this particular cashier is our best cashier (she was Associate of the Month recently), is extremely nice, and would NEVER, EVER steal from a customer.
The SC was SCREAMING at the cashier. "YOU STOLE MY MONEY! GIVE IT TO ME NOW!!!! EMPTY YOUR POCKETS!!!!!! I KNOW I HAD THIS MONEY!!! I JUST GOT IT OUT OF MY ACCOUNT TODAY!!!!! You say you don't have it? THEN YOU NEED TO FIND IT NOW!!!!!
After ripping into the cashier for God only knows how long having barely stopped for a breath, she realized that she had the money IN HER HAND the ENTIRE TIME!!!!!!!!
Needless to say, the woman didn't apologize for both making a scene and falsely accusing the cashier of theft.
All at once I'm glad I wasn't there, but I wish I was. I will not hesitate to jump in and defend the cashiers from loonies like this. I'd have loved to have seen the money IN HER HAND and say "you mean THAT money? Then tell her that she needs to apologize for calling my co-worker a thief (even if it would have gotten me in trouble).
Woman comes up to pay and placed a copious amount of cash on the counter (I'm told approximately $300) which she then lost track of.
So rather than do something sensible such as checking her pockets or purse, she IMMEDIATELY leapt to the conclusion that the cashier STOLE IT!!
For the record, this particular cashier is our best cashier (she was Associate of the Month recently), is extremely nice, and would NEVER, EVER steal from a customer.
The SC was SCREAMING at the cashier. "YOU STOLE MY MONEY! GIVE IT TO ME NOW!!!! EMPTY YOUR POCKETS!!!!!! I KNOW I HAD THIS MONEY!!! I JUST GOT IT OUT OF MY ACCOUNT TODAY!!!!! You say you don't have it? THEN YOU NEED TO FIND IT NOW!!!!!
After ripping into the cashier for God only knows how long having barely stopped for a breath, she realized that she had the money IN HER HAND the ENTIRE TIME!!!!!!!!
Needless to say, the woman didn't apologize for both making a scene and falsely accusing the cashier of theft.
All at once I'm glad I wasn't there, but I wish I was. I will not hesitate to jump in and defend the cashiers from loonies like this. I'd have loved to have seen the money IN HER HAND and say "you mean THAT money? Then tell her that she needs to apologize for calling my co-worker a thief (even if it would have gotten me in trouble).
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