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OK, this one also happened when I worked at weis. If you've looked at http://www.customerssuck.com/board/s...ad.php?t=22549, my Credit card entitlement whore thread, you remember the customer that my Sup told off because we were busy talking about hobbies while on the clock. You also remember that I said she was a problem customer. Here's the story of my experience with her.
[background]She was a repeat customer, came in every night, and apparently had been coming for years when I first joined the "team".[/background]
M: 16 year old highschool game geek turned grocery slave.
C/GL: Chaotic Evil Night Hag, we nicknamed her 'crazy lady' or 'ghost lady'.
CW: Female Co-worker, two years and one grade above me due to her being one of the older people in her grade and me being on of the younger in mine.
Sup: One of my Sups. It's been a long time since this happened, so I'm not entirely sure I remember which one it was, may have been Derrik, though.
M: Minding my own business, taking out the recycle bag and collecting baskets just inside the door.
CW: Scanning through items for the next person in her line.
Sup: Voiding a large order for another cashier.
C/GL: Walks into CW's lane, next in line, with four items that she can very easily carry herself.
CW: Finishes transaction with last customer.
C/GL: Places FOUR small items on belt. "I need these in triple paper, inside triple plastic, please."
CW: Looks confused. "All right..." Scans the items and takes out three paper bags, placing them inside each other. Goes to pick p one of the items.
C/GL: "DON'T TOUCH THAT! DON'T THEY TRAIN YOU MORONS AT ALL HERE?!? BREAD GOES IN FIRST!!!"
M: Walk over. "Here, I'll bag it, just finish the transaction." Reach for her bread.
C/GL: "NO! NOT THAT ONE! THAT HAS TO GO ON TOP OF THE EGGS!"
CW: "Didn't you just say you wanted the bread to go in first, Ma'am? Also, your total is $XX.XX"
C/GL: "I SAID NO SUCH THING! YOU MUST BE DEAF! AND THE TOTAL CAN'T BE THAT HIGH! YOU MUST BE PRETTY STUPID TO ADD FOUR ITEMS PRICES WRONG! TELL ME, WHEN DID YOU DROP OUT? SECOND GRADE?!? AND YOU!!" looks at me, while I try to put her eggs into the bag. "ISN'T PUTTING CANS IN BEFORE BREAKABLES PART OF YOUR TRAINING, YOU LITTLE IDIOT?"
M: "Yes, Ma'am." I begin packing her cans, waiting for the next criticism, which is a repeat of her first comment about bread.
C/GL: "DON'T YOU PEOPLE KNOW ANYTHING HERE?!? WHAT DO I EXPECT, THOUGH? RETAIL MONKEYS HAVE TO BE STUPID NOT TO BE ABLE TO GET OTHER JOBS!"
CW: Starts tearing up as the crazy lady turns to her again.
C/GL: "Aww! What's wrong, retail monkey? Did I hurt your little feelings? You gonna cry about it?"
CW: Starts crying, burying her head in her hands.
M: "Log out, B, I'll redo the transaction." I step into the till and hit the bell for a sup.
CW: Nods and types in her employee pin and pass code to log out of the till.
Sup: "Who needs me?"
M: "B needs a break. I'm taking over her register, we need you to authorize the transaction void and if possible find her something to stop her crying."
Sup agrees, and does what he has to.
M: Log into till. "OK, I'll just re-do your transaction." I run her through, and then hand her the bags and the items. "You want them bagged a certain way, do it yourself. Your total is $XX.XX, and the computer did that for me 'cause I's too stu-pehd to do it myself, now give me the money and get out of our store."
C/GL: Hands me money grudgingly. "Where do I go to get a complaint slip?"
M: "Normally I would say go to the CS desk, but since it's thirty feet from this register and the man who works there just saw this whole thing, if he even gives you a slip, I doubt it'll make it to HR without being torn to pieces."
C/GL: "Fine! I just won't ever shop here again."
M: "Well, good riddance!"
C/GL: Walks out in a huff.
Ten minutes of working cashier later, Sup returns.
Sup: "We're closing this register for a while and B is going home early... Well, now you know the Ghost lady. If you see her here again, call a monitor over as soon as she hits a lane."
M: "She said she'd never come here again..."
Sup: "She says that every time a cashier has the stones not to play her little games. She'll be back tomorrow night."
M: "Joy."
[background]She was a repeat customer, came in every night, and apparently had been coming for years when I first joined the "team".[/background]
M: 16 year old highschool game geek turned grocery slave.
C/GL: Chaotic Evil Night Hag, we nicknamed her 'crazy lady' or 'ghost lady'.
CW: Female Co-worker, two years and one grade above me due to her being one of the older people in her grade and me being on of the younger in mine.
Sup: One of my Sups. It's been a long time since this happened, so I'm not entirely sure I remember which one it was, may have been Derrik, though.
M: Minding my own business, taking out the recycle bag and collecting baskets just inside the door.
CW: Scanning through items for the next person in her line.
Sup: Voiding a large order for another cashier.
C/GL: Walks into CW's lane, next in line, with four items that she can very easily carry herself.
CW: Finishes transaction with last customer.
C/GL: Places FOUR small items on belt. "I need these in triple paper, inside triple plastic, please."
CW: Looks confused. "All right..." Scans the items and takes out three paper bags, placing them inside each other. Goes to pick p one of the items.
C/GL: "DON'T TOUCH THAT! DON'T THEY TRAIN YOU MORONS AT ALL HERE?!? BREAD GOES IN FIRST!!!"
M: Walk over. "Here, I'll bag it, just finish the transaction." Reach for her bread.
C/GL: "NO! NOT THAT ONE! THAT HAS TO GO ON TOP OF THE EGGS!"
CW: "Didn't you just say you wanted the bread to go in first, Ma'am? Also, your total is $XX.XX"
C/GL: "I SAID NO SUCH THING! YOU MUST BE DEAF! AND THE TOTAL CAN'T BE THAT HIGH! YOU MUST BE PRETTY STUPID TO ADD FOUR ITEMS PRICES WRONG! TELL ME, WHEN DID YOU DROP OUT? SECOND GRADE?!? AND YOU!!" looks at me, while I try to put her eggs into the bag. "ISN'T PUTTING CANS IN BEFORE BREAKABLES PART OF YOUR TRAINING, YOU LITTLE IDIOT?"
M: "Yes, Ma'am." I begin packing her cans, waiting for the next criticism, which is a repeat of her first comment about bread.
C/GL: "DON'T YOU PEOPLE KNOW ANYTHING HERE?!? WHAT DO I EXPECT, THOUGH? RETAIL MONKEYS HAVE TO BE STUPID NOT TO BE ABLE TO GET OTHER JOBS!"
CW: Starts tearing up as the crazy lady turns to her again.
C/GL: "Aww! What's wrong, retail monkey? Did I hurt your little feelings? You gonna cry about it?"
CW: Starts crying, burying her head in her hands.
M: "Log out, B, I'll redo the transaction." I step into the till and hit the bell for a sup.
CW: Nods and types in her employee pin and pass code to log out of the till.
Sup: "Who needs me?"
M: "B needs a break. I'm taking over her register, we need you to authorize the transaction void and if possible find her something to stop her crying."
Sup agrees, and does what he has to.
M: Log into till. "OK, I'll just re-do your transaction." I run her through, and then hand her the bags and the items. "You want them bagged a certain way, do it yourself. Your total is $XX.XX, and the computer did that for me 'cause I's too stu-pehd to do it myself, now give me the money and get out of our store."
C/GL: Hands me money grudgingly. "Where do I go to get a complaint slip?"
M: "Normally I would say go to the CS desk, but since it's thirty feet from this register and the man who works there just saw this whole thing, if he even gives you a slip, I doubt it'll make it to HR without being torn to pieces."
C/GL: "Fine! I just won't ever shop here again."
M: "Well, good riddance!"
C/GL: Walks out in a huff.
Ten minutes of working cashier later, Sup returns.
Sup: "We're closing this register for a while and B is going home early... Well, now you know the Ghost lady. If you see her here again, call a monitor over as soon as she hits a lane."
M: "She said she'd never come here again..."
Sup: "She says that every time a cashier has the stones not to play her little games. She'll be back tomorrow night."
M: "Joy."
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