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So about forty-five minutes to close one night, restaurant is absolutely dead, one maybe two tables.
A gentleman comes in with a small child and buys his buffet&drink and a drink for the child as she was under the free age-limit.
Moments later a woman comes in and asks about prices(499 buffet, 349, just salad, 129 drink) She decides on the salad and a water.
At this point i become a bit suspicious as we sell maybe 2 salad buffets monthly, but i finish her transaction with a smile and my name if she needs anything.
I let my employee's know that she only bought a salad so that they can make sure she doesn't get anything else for free.
Half an hour later, i see her come to the buffet for a few slices of pizza and stop her.
me: "Ma'am, I'm gonna need you to pay 1.62 for that pizza"
lady: *turns around and bobs her head shouting* "WHAT!?"
me: "Well you only paid for the salad and i just watched you serve from the pizza bar"
lady: "Its for my little girl" *points to table with man and girl* unbeknownst to me, they were together.
*SIGH/GROAN* "She's only three, its not like she can feed herself!!"
me: "Okay ma'am, i didn't realize you had a child with you, i'm sorry," when she was well out of earshot i said, "it just looks bad from my standpoint" under my breath and to the safe.
She may have heard half of that, as she began walking away as soon as i finished saying "Okay."
A few minutes later her husband comes up to me, gets my attention with and angry glare and shouts, "You the manager," with the least upward inflection i've ever heard in a supposed question.
me: "Yessir, how may i help you?"
hubby: "How long you been the manager here?"
me: "About 5 months or so now, sir, why do you ask?"
hubby: "They need to send you back to training or somethin'."
me: "Excuse me sir?"
hubby: "What you said to my wife was very rude!"
me: *blank, confused stare*
hubby: "You told her to pay for the pizza that was for my daughter!"
me: "I didn't realize that she had a child with her sir--"
we both kinda spoke this next part together, so i doubt that he heard me
me: "The two of you came in and paid separately."
hubby: *turns head away and does that stereotypical look around for support before the verbal onslaught glance* i dont recall exactly what he said but it was along the lines of "You were F***ING RUDE!" with a sudden raise in his vocal tone, volume and a sharp turn with finger pointing in my face to match.
hubby: in still raised voice "YOU--"
and i cut him off with one of my favorite lines that i am technically allowed to say to customers: "SIR! I HAVE to ask you not to use that sort of language in my store!"
He got quiet turned around and saw the elderly couple he was standing directly in front of, and a table a bit further back with a rather young child, lowered his voice and said, "You were flat out rude!"
I attempted to explain the situation again, at which point he actually asked me, "Is it your job to watch what people eat here?"
me: "Actually, sir, that kinda is."
He called me rude again and then interrupting my response says, "I'm old enough to be your daddy, you realize that?"
and for another of my favorite lines: "Sir, I'm gonna have to ask you to stop attacking me personally."
His response: "You need to respect the age, son" which he repeated over his shoulder as he walked away.
He went on to finish his meal never once responding to my *somewhat* sincere inquiries about the (other) aspects of his dining experience, and left without waving or nodding to any of the three "Bye, Thank You"s
First post, be gentle.
A gentleman comes in with a small child and buys his buffet&drink and a drink for the child as she was under the free age-limit.
Moments later a woman comes in and asks about prices(499 buffet, 349, just salad, 129 drink) She decides on the salad and a water.
At this point i become a bit suspicious as we sell maybe 2 salad buffets monthly, but i finish her transaction with a smile and my name if she needs anything.
I let my employee's know that she only bought a salad so that they can make sure she doesn't get anything else for free.
Half an hour later, i see her come to the buffet for a few slices of pizza and stop her.
me: "Ma'am, I'm gonna need you to pay 1.62 for that pizza"
lady: *turns around and bobs her head shouting* "WHAT!?"
me: "Well you only paid for the salad and i just watched you serve from the pizza bar"
lady: "Its for my little girl" *points to table with man and girl* unbeknownst to me, they were together.
*SIGH/GROAN* "She's only three, its not like she can feed herself!!"
me: "Okay ma'am, i didn't realize you had a child with you, i'm sorry," when she was well out of earshot i said, "it just looks bad from my standpoint" under my breath and to the safe.
She may have heard half of that, as she began walking away as soon as i finished saying "Okay."
A few minutes later her husband comes up to me, gets my attention with and angry glare and shouts, "You the manager," with the least upward inflection i've ever heard in a supposed question.
me: "Yessir, how may i help you?"
hubby: "How long you been the manager here?"
me: "About 5 months or so now, sir, why do you ask?"
hubby: "They need to send you back to training or somethin'."
me: "Excuse me sir?"
hubby: "What you said to my wife was very rude!"
me: *blank, confused stare*
hubby: "You told her to pay for the pizza that was for my daughter!"
me: "I didn't realize that she had a child with her sir--"
we both kinda spoke this next part together, so i doubt that he heard me
me: "The two of you came in and paid separately."
hubby: *turns head away and does that stereotypical look around for support before the verbal onslaught glance* i dont recall exactly what he said but it was along the lines of "You were F***ING RUDE!" with a sudden raise in his vocal tone, volume and a sharp turn with finger pointing in my face to match.
hubby: in still raised voice "YOU--"
and i cut him off with one of my favorite lines that i am technically allowed to say to customers: "SIR! I HAVE to ask you not to use that sort of language in my store!"
He got quiet turned around and saw the elderly couple he was standing directly in front of, and a table a bit further back with a rather young child, lowered his voice and said, "You were flat out rude!"
I attempted to explain the situation again, at which point he actually asked me, "Is it your job to watch what people eat here?"
me: "Actually, sir, that kinda is."
He called me rude again and then interrupting my response says, "I'm old enough to be your daddy, you realize that?"
and for another of my favorite lines: "Sir, I'm gonna have to ask you to stop attacking me personally."
His response: "You need to respect the age, son" which he repeated over his shoulder as he walked away.
He went on to finish his meal never once responding to my *somewhat* sincere inquiries about the (other) aspects of his dining experience, and left without waving or nodding to any of the three "Bye, Thank You"s
First post, be gentle.
some people are just so flipping oblivious.
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