GRRR!

[Imogene]

I hate our coupons.
No, seriously, particularly because we'll also take coupons even if the customer doesn't have them in hand. We fill out some info on a sheet, and the customer has just garnered a second coupon. They could go through a different coworker's line, sign again, and get yet another coupon, and so on, until they run out of cashiers, or the cash office notices something screwy (not until the next morning, the way our cash office works)

I have recently been told that I can't let customers split their purchases into two to use two coupons (we can't go over 1 in store coupon per transaction, we can do competitor coupons along with our coupon, but not two of ours). During Christmas, sure, no big deal (except for the line of customers we've just inconvenienced by adding a transaction at the front, unfair to other customers)

Anyway, I wanted to tell about this lady who I had yesterday morning. She had two coupons, and before I'd even said Hello to her, she was divvying up her purchase so she could use two coupons.
"I'm sorry, I can't do two transactions for you, unless you leave and come through my line again." (as per what I've been told)
She looks up, and, at the time it was slow (as in dead), smiles, and says, "Ring me up for this, if there's no one in line after, I'll just have you ring through again."

Er, no, that's not how it works, but damnit, you did catch me in a way that I would have to do it that way. Hate you now.

Also, why is it so hard for customers to believe we don't take coupons from competitors that were printed from the internet? We don't even take coupons for our store that were printed off the net (of course, our company doesn't offer online coupons, which would make any that someone tries to pass extremely fake)

RJ: "Yes, we take competitor coupons."
Customer pulls out a sheet of white paper, with a coupon in the middle of it.
RJ: "Except for ones off the internet."
"So, you don't actually take competitor coupons?"
RJ: "Oh, no, we take their coupons, but they have to have been collected from the newspaper/mail. Internet coupons can't be verified for authenticity, and could very easily be forged."

[BookstoreEscapee]

I was going to make a thread about this, but it kinda fits here, so here it will go...

I was going through the coupon circulars in tomorrow's paper (I have a time machine) and I noticed the small print wording that I've never seen before - instead of saying one coupon per purchase as I usually see, it actually said "One coupon per visit"...which would take the wind out of some sails over at PFB, I think.

(No, actually we get all the Sunday sale circulars and stuff on Saturday. I don't know why. It's only the delivery customers; if you buy the paper at a store you will get the Sunday stuff in the Sunday paper. )

[simplyanother]

small print wording that I've never seen before - instead of saying one coupon per purchase as I usually see, it actually said "One coupon per visit"...which would take the wind out of some sails over at PFB, I think.

You'd think. But our coupons have always said that. They don't care, because they know, if they complain to corporate, we'll all get reamed out and they'll get compensated. Because god forbid anyone NOT abuse the coupon system.

What our coupons actually say in large print:

XX% off Valid Somemonth X-Somemonth Y, ANY ONE REGULAR PRICED ITEM

in small print:

One coupon per customer per day. Coupon must be surrendered at time of purchase. May not be used for prior purchase or sale priced items or combined with any other coupons, offer, sale or discount. May not be used to purchase shopping cards, gift cards, gift certificates, in-store parties and class fees. Excludes special order custom floral arrangements, special order custom frames and materials and all Cricut products. Valid in Ourstores only. Limited to stock on hand. Reproductions not accepted. Void where prohibited.

Guess which parts cause the most trouble?

"Can I use this coupon and then have you use it for my friend, behind me?"

They always get pissed when you point out that you cannot. And the ones who know about the coupon log are jerks about it. "Well, I'll just sign it twice!"

Or.."well, they always let me do it at THE OTHER LOCATION!"..or "they let me do it LAST WEEK!". Whatever, the rules changed. Sucks to be you.

I wished they'd just come down with something consistent. I hate it when I've been told..."one coupon per customer...per day, NO EXCEPTIONS" to find out "oh, no, now we're letting them do two...". Really, I don't want to harass the customers, but I'd really like some back up.

We WERE told we are not allowed to tell the customers "no". But, that was in regards to whether or not we have extra coupons. We don't have extras, but they can sign...47 times. @@.

I had a customer who knew about the coupon log---try to use a competitors coupon--that she printed out. Instead of using the coupon log, she refuse to buy what she wanted, even though the competitors coupon was for the same amount off! I mean, come on!

The competition seems to have the 50% off coupons a lot more often than we do. A lot of times, except for the holiday sales, they have their 50% off coupon on a week we have no ad. Fun!

But you still can't buy a cricut for 50% off.

[Imogene]

Guess which parts cause the most trouble?

I noticed that particular part of the coupon one day while reading the fine print too, and wondered if the system's set up to ignore Cricut products when the coupon is scanned. Somehow, I doubt it.

As to the coupon log, and a story I posted recently (Someone needs to get in trouble for this), no, the log does NOT give you the power to get nine coupons on the nine items you want to buy, sign once, get one coupon. No more. I don't care WHAT or HOW the other store does it. You are in MY LINE, MY STORE! I will NOT ring you up for nine transactions, particularly with a line forming behind you.

[BookstoreEscapee]

You'd think. But our coupons have always said that.

Aha...I don't usually shop at the craft stores. My mom does sometimes so she uses their coupons. I've never actually read them. The one I was noticing was a regular manufacturer's coupon for X cents off a specific product (don't remember what) that you'd use at the grocery store or whatever.