Two from last night....

[VenomX]

I had a very bad toothache last night. Couldnt get rid of it.

Regular customer comes in...

RC: How you doing?
Me: Not too good.
RC: Yeah right!

Ok why ask if you wont believe me?

Young kid (16 or 17) comes in..

YK: I have a problem.

Me: Ok..?

YK: I just got gas and the pump still says what was on it when I pulled up.

Me: Well I am sorry if that happened but theres not a thing I can do. You'll have to come back in the morning when the owner is here.

YK: So I am out my $10 in gas?

Me: For tonight yes. I dont have access to the safe to count the cash to see if the guy outside is $10 over what he should be. Only the owner can do that.

YK: This is bullshit. I paid for gas and didnt get it!

He then left.

About 10 minutes later when the guy from outside came in to make a safe drop I asked him about it and he didnt know what I was talking about. The kid never said a word to him. I am thinking it had to have been some type of scam. Because if I had paid a guy $10 and noticed he didnt pump the gas I sure wouldnt go inside and complain. I would confront the gas pumper....

[chops]

RC: How you doing?
Me: Not too good.

I've had people give me the line "You're supposed to say 'fine'!!" after I've said something along those lines.

[VenomX]

The rest of the night I never answered anyones..

whats up?
how ya doing?
sup?
etc.... felt kinda good. Maybe I will do that now on. :P

[Saydrah]

Yes, because providing poor service will make you less likely to get SCs, right.

[VenomX]

No because 90% of the people that come in just say...

Give me a pack of....*their smokes*
Then stand there and ask how much? how much? over and over.. lol

[Broomjockey]

Saydrah, you might be surprised how many people don't notice if you don't reply in kind in situations like that. People just expect the social niceties, and it just whizzes past them if they're not there.

"Hey, what's up? How are you?"
"Hi, what'cha need?"

Not responding, but 99% of people are probably not going to notice you didn't answer their inquiry. It's stuff like that which leads to situations I ran across at my old theatre ALL the time:

"Theatre 7 on your left, enjoy your show"
"Thanks, you too!"
*blinkblink* Okay, I will *proceeds to watch the crowd perform usual antics*

And that's a mild example.

[GingerBiscuit]

Don't see how no answering a question which isn't anything to do with your job is bad service, myself. As long as you are polite and friendly, and do your job it doesn't matter.

People barely notice your answer anyway. Unless the customer is a regular I tend not to answer 'how are you', I just say 'Hi', and go on like that. They never notice or care.

[Shards]

Saydrah, you might be surprised how many people don't notice if you don't reply in kind in situations like that. People just expect the social niceties, and it just whizzes past them if they're not there.

"Hey, what's up? How are you?"
"Hi, what'cha need?"

Not responding, but 99% of people are probably not going to notice you didn't answer their inquiry. It's stuff like that which leads to situations I ran across at my old theatre ALL the time:

"Theatre 7 on your left, enjoy your show"
"Thanks, you too!"
*blinkblink* Okay, I will *proceeds to watch the crowd perform usual antics*

And that's a mild example.

I do that all the time, not because I mean it (Well... I DO want you to have a nice night and enjoy, blah, blah, blah, but I don't mean to imply that dealing with customers is like watching a movie...), but because I worked at weis for a few months, and the regulars I dealt with were very fond of beating me to the scripted goodbye. It got to the point where for a while if you said something to me at all, I'd respond with "you, too." Or a similar response.