I'm pretty sure I've posted about this kind of situation before. Alas, they just keep losing their keys.
Most cars produced within the last few years or so have a transponder key. What this means is that the key talks to the car when it's put into the ignition. If the car doesn't like what the key says(because the key isn't programmed to the car), it won't start. This is an antitheft measure that carmakers put in place, most likely at the suggestion of law enforcement and insurance companies. Makes sense, right? Read on.
Me: KeyMaster.
FW: Frantic Woman who lost her keys.
R: My boss.
Me: <on phone>Good Morning, parts.
FW: OHMYGAWDYOUHAVETOHELPME!!!
Me: <shit> What can I do for you?
FW: I lost my keys!! I need you to make me a new one! My friend said all I need is my VIN!!!
Me: Your friend is partially right. I need your VIN, along with a photo ID and your registration as proof of ownership.
FW: My registration and ID are locked in the car!!! I can't get them!! OHGAWDYOUHAVETOHELPME!!!
Me: Without the proper paperwork I'm afraid I can't. You'll have to call a locksmith.
FW: NONONONONO!!! I called one and he said that I have a chip key and he can't program it you have to do it you have to!!!
Me:<shit shit> What kind of car is this?
FW: A 2007 Tahoe!! OHGAWD OHGAWD!!!
Me: Ma'am, you'll have to have the car towed in to us. "Chip keys" have to be programmed to the vehicle. It's not something most locksmiths are capable of. Even if I cut you a key, all you could do with it is unlock the doors. It won't start the car.
FW: <goes from panicked to instabitch> WHAT!! WHAT!! NO! I will not do that! You will make an exception and cut me a key or I will talk to the owner and have you fired!!
Me: He will not fire me for following policy. Like I said, the key will do nothing for you. It will still need to be programmed.
FW: Then you will program it!! I will hear of nothing else!!
Me: I can't program it. I need the car to do it. You will have to have it towed in.
FW: NO!!! NO!!!! I want your boss!!!
Me: Sure.<put the harpy on hold> Hey R, I got a live one for you.
R: I'm not cutting her a key either.
<picks up the line> This is R, can I help you?---------Yes, I am the manager-----wince--------------No ma'am, what your asking is not possible-------------------I'm sorry you feel that way--------------------You're welcome to talk to him on Monday-------------------No, I won't give you his home number-------------------------
R: She hung up. She called you an asshole. She's going to call <dealership owner> on Monday. I'll head it off and let him know what really went down.
Me:
Thanks.
I have never lost my keys, but I can sympathize with people who have. Nevertheless, screaming and making threats won't get you what you want if it can't be done.
Moral of the story: Don't lose you keys! Put them in your pocket or purse, if you lay them down at home make sure it's in the same place all the time. Keep them away from your kids. And lastly, before you lose them, make a spare copy of the important ones so that if they do get lost, you're not completely boned on a Saturday afternoon! That is all.

Most cars produced within the last few years or so have a transponder key. What this means is that the key talks to the car when it's put into the ignition. If the car doesn't like what the key says(because the key isn't programmed to the car), it won't start. This is an antitheft measure that carmakers put in place, most likely at the suggestion of law enforcement and insurance companies. Makes sense, right? Read on.

Me: KeyMaster.

FW: Frantic Woman who lost her keys.
R: My boss.
Me: <on phone>Good Morning, parts.
FW: OHMYGAWDYOUHAVETOHELPME!!!
Me: <shit> What can I do for you?
FW: I lost my keys!! I need you to make me a new one! My friend said all I need is my VIN!!!
Me: Your friend is partially right. I need your VIN, along with a photo ID and your registration as proof of ownership.
FW: My registration and ID are locked in the car!!! I can't get them!! OHGAWDYOUHAVETOHELPME!!!
Me: Without the proper paperwork I'm afraid I can't. You'll have to call a locksmith.
FW: NONONONONO!!! I called one and he said that I have a chip key and he can't program it you have to do it you have to!!!
Me:<shit shit> What kind of car is this?
FW: A 2007 Tahoe!! OHGAWD OHGAWD!!!
Me: Ma'am, you'll have to have the car towed in to us. "Chip keys" have to be programmed to the vehicle. It's not something most locksmiths are capable of. Even if I cut you a key, all you could do with it is unlock the doors. It won't start the car.
FW: <goes from panicked to instabitch> WHAT!! WHAT!! NO! I will not do that! You will make an exception and cut me a key or I will talk to the owner and have you fired!!
Me: He will not fire me for following policy. Like I said, the key will do nothing for you. It will still need to be programmed.
FW: Then you will program it!! I will hear of nothing else!!
Me: I can't program it. I need the car to do it. You will have to have it towed in.
FW: NO!!! NO!!!! I want your boss!!!
Me: Sure.<put the harpy on hold> Hey R, I got a live one for you.
R: I'm not cutting her a key either.

R: She hung up. She called you an asshole. She's going to call <dealership owner> on Monday. I'll head it off and let him know what really went down.
Me:

I have never lost my keys, but I can sympathize with people who have. Nevertheless, screaming and making threats won't get you what you want if it can't be done.
Moral of the story: Don't lose you keys! Put them in your pocket or purse, if you lay them down at home make sure it's in the same place all the time. Keep them away from your kids. And lastly, before you lose them, make a spare copy of the important ones so that if they do get lost, you're not completely boned on a Saturday afternoon! That is all.

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