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(The following conversation is waaaay more coherent than the actual conversation. He basically described about 6 problems he was having with his car. I faithfully document every one, thinking they were the reason he called. It took me the whole call just to figure out that this was the issue.)
So this guy bought an extended service contract. He claimed selling dealership didn’t tell him he could use it at any dealership, so he assumed that he had to go to them for repairs. He was mad at them for who knows what and refused to take his car in to be worked on. He therefore, wanted a refund because “he hadn’t used/hadn’t been able to use” the service contract even though his car supposedly had a number of problems needing to be fixed. Oh, and it was a three year contract and we are about four months shy of three years:
Me: Did you read the contract? All the information about how and where you can use it is in there and it clearly states that you can go to any dealership. Also, a service contract is like insurance for repairs. It will cover them if you should need the repairs indicated by the plan but is not refundable past the first couple of months.
SC: No!!! of course I didn’t read it. I’m legally blind! (WTH and you’re still driving?!) Also, it’s against the law in my state to give a contract to a consumer without going over it verbally, word for word with the customer. This dealer didn’t do that! This repair shop refuses to do the repairs!
Me (trying another line of reasoning): Ok, have you taken your car in to be fixed?
SC: No. I keep calling them on the phone and telling them about the problems I’m having and they haven’t fixed a d--- thing.
Me: But have you taken it into the shop?
SC: NO! I keep calling them on the phone and they haven’t fixed my car. They just want to charge me right and left for things!!
Me: Ok then, have you actually had to spend any money on repairs?
SC: NO!! But this dealer owes me for selling me a service contract that I haven’t even used! I work for a lawyer and she’s really pissed! It’s against the law in my state to issue a contract without going over it with the consumer. You guys have to give me my money back because I haven’t used this service plan. *Rinse, lather, repeat for 60 FREAKING MINUTES*
So this guy bought an extended service contract. He claimed selling dealership didn’t tell him he could use it at any dealership, so he assumed that he had to go to them for repairs. He was mad at them for who knows what and refused to take his car in to be worked on. He therefore, wanted a refund because “he hadn’t used/hadn’t been able to use” the service contract even though his car supposedly had a number of problems needing to be fixed. Oh, and it was a three year contract and we are about four months shy of three years:
Me: Did you read the contract? All the information about how and where you can use it is in there and it clearly states that you can go to any dealership. Also, a service contract is like insurance for repairs. It will cover them if you should need the repairs indicated by the plan but is not refundable past the first couple of months.
SC: No!!! of course I didn’t read it. I’m legally blind! (WTH and you’re still driving?!) Also, it’s against the law in my state to give a contract to a consumer without going over it verbally, word for word with the customer. This dealer didn’t do that! This repair shop refuses to do the repairs!
Me (trying another line of reasoning): Ok, have you taken your car in to be fixed?
SC: No. I keep calling them on the phone and telling them about the problems I’m having and they haven’t fixed a d--- thing.
Me: But have you taken it into the shop?
SC: NO! I keep calling them on the phone and they haven’t fixed my car. They just want to charge me right and left for things!!
Me: Ok then, have you actually had to spend any money on repairs?
SC: NO!! But this dealer owes me for selling me a service contract that I haven’t even used! I work for a lawyer and she’s really pissed! It’s against the law in my state to issue a contract without going over it with the consumer. You guys have to give me my money back because I haven’t used this service plan. *Rinse, lather, repeat for 60 FREAKING MINUTES*
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