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sometimes its better to just give up
I have an update
This car was towed back in today. The womans brakes failed and she hit a light pole. She wasn't injured, but the car was totaled.
About an hour after her car was towed I got paged up to the front. Before I got up there my boss met me and came with me. The woman was back. As soon as I got upfront she points at me and says "I'm gonna sue you for every last penny you have!"
Before I could say anything my boss tells her that she's an idiot and pulls out a copy of the release of liability as well as a copy of the estimate for repairs.
SM = My boss
SMB = My bosses boss
BW = 'Stupid' woman
Me = Lex Luthor
SM: "According to these documents you have absolutely no case for suing us or my employee."
BW: "Oh yeah?" She then grabs the papers out of my bosses hand and rips them into shreds.
SM: "Wait right here, we'll be right back."
We then walk down to the file room pull out the orginals of both documents make several copies and then proceed back to the front.
SM: "Anyway, as I was-" The woman sees the freshly made copies of both documents grabs them out of my bosses hands and rips them up again. My boss pulls out another set of copies. The womans eyes get a little bigger.
SM: "Again, as I was saying, this release of liability states that you knew a dangerous condition exsisted on your vehicle and you still chose to drive it away. This estimate sheet contains information about what exactly was wrong with your vehicle before you drove it away. You were given copies of both of these documents for your own records."
BW: "I never got a copy of anything!"
SM: "Joe, did you give her a copy of these documents."
Me: "Yes, sir. I made sure of it. I even have the slip at the bottom of the R.O.L. signed by her stating that she did get copies."
BW: "LIAR!! You're a F*****G LIAR"
SM: "HEY! You don't get to talk to my employees that way! You're here talking to me. Not him. Anything you have to say, unless it pertains to what it would have taken to get your car fixed, WILL BE directed to me. Is that clear?"
BW: "FINE! He's a f*****g liar!"
SM: "No, he's not a liar. And if you cuss again this conversation is over and you will be removed from the premises, forcibly if need be. At that point you'll be dealing with our lawyers ONLY."
Having heard the cussing my bosses boss steps over and asks what the problem is. The woman tries to start talking but my boss talks over her and explains the situation.
SMB: "Joe, do we have documentation of all this?"
Me: "Yes, sir, we do."
SMB: "And did she get her copies?"
Me: "Yes, sir, she did."
BW: "He's LYIN-"
SMB: (at the same time) "DO WE HAVE proof that she got her copies?"
Me: "Yes, sir, we do."
SMB: "Ma'am, did I hear you say you were gonna sue?"
BW: "I'm gonna sue ALL OF YOU for everything you have! All the cars on the lot will be mine, I will OWN this dealership!"
SMB: "No you're not. Morons like you don't win court cases. Unless you want to talk about repairing your car or buying a new one you're tresspassing and I will call the police."
BW: "YOU CAN"T THROW ME OUT!! How DARE YOU?"
SMB: (while pulling out his cell phone) One... Two... Three... Four...
The woman decided that right then would be a good time to get out of there and hightailed it. About an hour later a towtruck came and picked up her car and hauled it away.
Later I heard my boss talking on the phone obout getting our policy of letting people drive away anything as long as they sign the release of liability changed to where if the car is bad enough off we can disable it and tell the customer if they want to take they will have to have it towed. And they would still have to sign the release of liability.
I have an update
This car was towed back in today. The womans brakes failed and she hit a light pole. She wasn't injured, but the car was totaled.
About an hour after her car was towed I got paged up to the front. Before I got up there my boss met me and came with me. The woman was back. As soon as I got upfront she points at me and says "I'm gonna sue you for every last penny you have!"
Before I could say anything my boss tells her that she's an idiot and pulls out a copy of the release of liability as well as a copy of the estimate for repairs.
SM = My boss
SMB = My bosses boss
BW = 'Stupid' woman
Me = Lex Luthor
SM: "According to these documents you have absolutely no case for suing us or my employee."
BW: "Oh yeah?" She then grabs the papers out of my bosses hand and rips them into shreds.
SM: "Wait right here, we'll be right back."
We then walk down to the file room pull out the orginals of both documents make several copies and then proceed back to the front.
SM: "Anyway, as I was-" The woman sees the freshly made copies of both documents grabs them out of my bosses hands and rips them up again. My boss pulls out another set of copies. The womans eyes get a little bigger.
SM: "Again, as I was saying, this release of liability states that you knew a dangerous condition exsisted on your vehicle and you still chose to drive it away. This estimate sheet contains information about what exactly was wrong with your vehicle before you drove it away. You were given copies of both of these documents for your own records."
BW: "I never got a copy of anything!"
SM: "Joe, did you give her a copy of these documents."
Me: "Yes, sir. I made sure of it. I even have the slip at the bottom of the R.O.L. signed by her stating that she did get copies."
BW: "LIAR!! You're a F*****G LIAR"
SM: "HEY! You don't get to talk to my employees that way! You're here talking to me. Not him. Anything you have to say, unless it pertains to what it would have taken to get your car fixed, WILL BE directed to me. Is that clear?"
BW: "FINE! He's a f*****g liar!"
SM: "No, he's not a liar. And if you cuss again this conversation is over and you will be removed from the premises, forcibly if need be. At that point you'll be dealing with our lawyers ONLY."
Having heard the cussing my bosses boss steps over and asks what the problem is. The woman tries to start talking but my boss talks over her and explains the situation.
SMB: "Joe, do we have documentation of all this?"
Me: "Yes, sir, we do."
SMB: "And did she get her copies?"
Me: "Yes, sir, she did."
BW: "He's LYIN-"
SMB: (at the same time) "DO WE HAVE proof that she got her copies?"
Me: "Yes, sir, we do."
SMB: "Ma'am, did I hear you say you were gonna sue?"
BW: "I'm gonna sue ALL OF YOU for everything you have! All the cars on the lot will be mine, I will OWN this dealership!"
SMB: "No you're not. Morons like you don't win court cases. Unless you want to talk about repairing your car or buying a new one you're tresspassing and I will call the police."
BW: "YOU CAN"T THROW ME OUT!! How DARE YOU?"
SMB: (while pulling out his cell phone) One... Two... Three... Four...
The woman decided that right then would be a good time to get out of there and hightailed it. About an hour later a towtruck came and picked up her car and hauled it away.
Later I heard my boss talking on the phone obout getting our policy of letting people drive away anything as long as they sign the release of liability changed to where if the car is bad enough off we can disable it and tell the customer if they want to take they will have to have it towed. And they would still have to sign the release of liability.
I am glad that no one got hurt when that idiot got what was coming to her but I am agape at her complete & utter stupidity & recklessness (thanks for the update Cupa). I have a fairly good layman's knowledge of cars but not even that is required to know that bad brakes are dangerous! And even if you think that the mechanic is full of crap, you go get a 2nd opinion. 
I got a sudden vision of the magician that pulls another coin from somewhere every time you toss one away.
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