Theyre all sold out? Ok, get me one anyways!

[aries89]

Allright, so the other day this guy called us to make a change to his hotel reservation. He reserved a room with two queen beds, he wanted to change it to a room with a king bed.

Me: Right now we don't have any king rooms available on that night, but I'd be happy to put in a request for a king bed.

Him: What do you mean?

Me: Unfortunately we've been sold out of king rooms for that night, but I will make a note on your reservation that you prefer to have a room with a king bed, and if we have a cancellation we may be able to get you into one. (99% of the time people are happy with that, not this guy..)

Him: So will I be guaranteed a king room?

Me: No sir, I'm very sorry but right now we have no more rooms with king beds remaining on that night. The only rooms we have left are the rooms with two queen beds.

Him: So you'll guarantee that I can have a king room, right?

Me: No sir, at this point I'm not able to guarantee it, but I'll be happy to request it for you. We may be able to get you into one, but at this time I am not able to completely guarantee it.

Him: What?? I've been staying with you guys for years!! I shouldn't be treated like this, this is ridiculous. Why won't you just put me in a room with a king bed?

Me: Because sir, on the night that you will be staying here, all of the king rooms have been reserved already. The king rooms are completely sold out for that night. But I will definitely note on your reservation that you would like a king bed, and if one becomes available we may be able to get you into it instead.

Him: What do you mean they've all been reserved already?? Just get me a king bed!!!

Me: *getting more and more frustrated but trying really hard to be nice* Sir, at this time there is no way that I can get you a king bed. The only thing I can do for you is to request it.

Him: No, I've been staying with you all for years, and I need to have a king bed in my room! How could they possibly all be sold out? This is ridiculous!

Me: Well you see sir, we only have so many rooms in the hotel. Some of those have king beds, some have two queen beds. On the night that you will be staying here, all of those king beds have been reserved by other people. The only rooms available in the hotel on that night have two queen beds. At this time, I am not able to guarantee that you will get a king bed, because there are no more left. *banging head on desk*

This continued on for about 10-15 more minutes, then he finally asked to talk to a supervisor and I got to transferr him to some other unfortunate person.

[mattm04]

I'm shocked this guy could use a phone. What an idiot.

[Sylvia727]

What he was really saying was "I'm such a good customer, you will kick someone else out of their room for me. But make sure you clean it first. And get this done in less than 30 seconds, and have someone carry my single, lightweight suitcase into my room and unpack it for me. If this person does not grovel at my feet, you will fire him for his bad attitude. Well? Get on it already, peon!"

[PepperElf]

im feeling snarky but happy so....

"Sir, I cannot kick other people out of their rooms for you. Deal with it."

[South Texan]

Him: So you'll guarantee that I can have a king room, right?

Me: No sir, at this point I'm not able to guarantee it, but I'll be happy to request it for you. We may be able to get you into one, but at this time I am not able to completely guarantee it.

You of course KNOW he is going to show up and state emphatically that you guaranteed him a king.

[CrazedClerkthe2nd]

He's probably one of the same idiots who would demand your hotel cancel someone else's reservation just so he can get his precious king room.

[hotelnpa]

Ugghh..I hate those types of calls and/or reservations. I bet he wouldn't be happy if he reserved a double room and the clerks reassigned a single instead, especially if his family was staying.

Make sure this is documented and is written in the notes section. Hopefully he will be able to get the single he wants by the time he checks in, but I guarantee if it's not available, he will blame you and say that he was guaranteed that room. I've seen it happen before in situations similiar to this as well (fridge/microwave, early check-in, rollaway, 1st floor, etc.) People seem to read "SPECIAL REQUEST" as a GUARANTEE.

[Gerrinson]

Ah, the joys of hotel reservations, I miss it so...er, wait, no I don't.

I used to get this all the time. Our customers tend to come from NYC and many people from Manhattan bring an Entitlement Whore complex with them. Or maybe the country air just brings it out?

At least once a week during the summer we'd get this type of situation. Fortunately our front desk manager knows all about it (often overhearing our end of the conversations) and no one ever gets a write up over the guest complaints about their 'guaranteed' singe bed/double bed/upgrade to a suite. But trying to get the phrase 'I cannot guarantee your request' through their head, ha! You've got a better chance of making a new doorway like this

[SuperB]

In my experience they never understood that a "request" was not a guarantee.

I had a similar experience with a drunk shriner one morning when he was supposed to check out. I explained he could stay another night but I had to move him to a room with a single bed as all of our doubles were booked. (it was just him and his wife, at least thats all his reservation was for) He couldn't wrap his mind around the fact that his room was booked and why couldn't I move the reservation to the single.

[hinakiba777]

You have to love the half dozen instances of "We can't guarantee" followed by "So it's guaranteed?" I mean, you must have said that over two dozen times before you handed it off. That's just not cool.

I had a similar experience with a drunk shriner one morning when he was supposed to check out. I explained he could stay another night but I had to move him to a room with a single bed as all of our doubles were booked. (it was just him and his wife, at least thats all his reservation was for) He couldn't wrap his mind around the fact that his room was booked and why couldn't I move the reservation to the single.

This reminds me of something that happened to me as a customer. There's this resort I used to stay at every summer when i was a kid. We would get Cabin 2, and stay there for a week or two. Cabin two is directly next to the swimming pool. It was great. Every once in a while we'd get a different cabin. Or we'd get cabin two for the last week of vacation, but not the first. We had no problem moving around. One year we had Cabin 2 booked for two weeks straight. The resort owner asked if we could try to head out early on the last day because someone had booked Cabin 2 for the day we were leaving.

My father agreed. About half a week before our vacation ended a man came to the door all smiley. Smiley Man explains that he decided to start his vacation a few days early, but doesn't want to switch from Cabin 16 to Cabin 2. According to SM, my father ought to switch with him because deserved it. We eventually brought it to the owner after a long argument. I won't get into all the nasty details so I'll just skip forward to the end.

SM=Smiley Man
D=Daddy
8YM= eight year old me
O= Owner

O= Well I'm sorry Mr. SM, but Mr. D did book the cabin until Saturday. Moreover, he made his reservation in January. You only arrived today saying you need to extend your vacation.
SM= That simply won't do. Cabin 16 is so far from the pool. My kids love swimming so much, I'd hate to force them to have to walk so far.
8YM= I'm sorry mister. But it's not that far. Besides, that's the reason we pick Cabin 2 and book it so early. I swim four hours a day.
SM= You do not. *Pointedly yells at me*
D= *looking annoyed* She really does. She swims from 8am until 10am. Then 6pm until the pool closes at 8pm.
SM= Well It certainly doesn't look like you do. *pokes me in my baby fat*
8YM= *starts crying and runs back to the cabin*

I'm not sure how it ended. I don't remember seeing the guy again, and we stayed in Cabin 2 until the end of the week. Looking back I'm really disgusted by that man. Who emotionally attacks at eight year old so they can stay for two days in a cabin closer to the pool?

[Sylvia727]

8YM= I'm sorry mister. But it's not that far. Besides, that's the reason we pick Cabin 2 and book it so early. I swim four hours a day.
SM= You do not. *Pointedly yells at me*
D= *looking annoyed* She really does. She swims from 8am until 10am. Then 6pm until the pool closes at 8pm.
SM= Well It certainly doesn't look like you do. *pokes me in my baby fat*
8YM= *starts crying and runs back to the cabin*

I hope your father got him in some sort of trouble for assaulting a child. What kind of jackass covered bastard with a creamy shit filling pokes a child? The kind that needs his fingers broken.

[hinakiba777]

I honestly don't know. Dad will never tell me exactly what happened after I ran out. I know the police weren't called, but not much more. He did buy me ice cream and take me to the amusement park.

My theory is that Dad would have beat the guy to a bloody pulp if the owner of the resort hadn't been there. I also think he got banned.