Had this lovely gem of a customer today. Little background: a co-worker does the 10-to announcement, I do the official closing. Neither of us are quiet doing this, and periodically if we know there are a lot of customers in the store will use the "loud" phone (I swear, even whispering hurts on this one) so no one can mistake that we're closed.
So this lady was getting a special order done. We don't find out until QUARTER AFTER that her order isn't done yet. She had apparently, walked in right before the 10-to, so she had heard both announcements. We let all the cashiers close and go home. So she finally walks up at 25 after...
SC: duh
C: desker who rang her in
Me: Sup today..
A: associate who had to help the lady with her order
Sc: I though you closed at 6!
Me: Actually, all our stores close at 5. And by looking at your orders, they need to be rung in separately (we can't do special orders at the same time are regular ones).
A: *rolls eyes*
C: *rings her in, then realizes scanner is broken* Can you read out the numbers for me?
Me: sure
C: to me: sorry this is taking so long
Me: *so SC can hear* It's ok, I can't leave the store until you go home.
Order goes through, SC gets ready to leave. Vengeance is mine!
Me: By the way, you can't go out through the exit
SC: Why not?!?
Me: They were locked when the store close a half hour ago. You have to be escorted out the employee door by the manager. (this door, is on the complete opposite side of the store)
A: She had the nerve to tell me at 5:20 that if it was so hard to do, she would go to another store to get the order.
Me: Hopes she has fun finding a store open now (here, by law, all stores except wal-mart close at 5, unless you have a permit to stay open longer).
I will give thanks to the two customers who wanted to returned discontinued stock today. I got called to deal with both of them, as they didn't have receipts and they couldn't be found in the system *duh, discontinued*. Anyway, as we didn't even have a record of the items at all for one customer, he willing went to the other store. The other person, wouldn't believe the item had been discontinued for a year, yet agreed to go home and find her bill.
So this lady was getting a special order done. We don't find out until QUARTER AFTER that her order isn't done yet. She had apparently, walked in right before the 10-to, so she had heard both announcements. We let all the cashiers close and go home. So she finally walks up at 25 after...
SC: duh
C: desker who rang her in
Me: Sup today..
A: associate who had to help the lady with her order
Sc: I though you closed at 6!
Me: Actually, all our stores close at 5. And by looking at your orders, they need to be rung in separately (we can't do special orders at the same time are regular ones).
A: *rolls eyes*
C: *rings her in, then realizes scanner is broken* Can you read out the numbers for me?
Me: sure
C: to me: sorry this is taking so long
Me: *so SC can hear* It's ok, I can't leave the store until you go home.
Order goes through, SC gets ready to leave. Vengeance is mine!
Me: By the way, you can't go out through the exit
SC: Why not?!?
Me: They were locked when the store close a half hour ago. You have to be escorted out the employee door by the manager. (this door, is on the complete opposite side of the store)
A: She had the nerve to tell me at 5:20 that if it was so hard to do, she would go to another store to get the order.
Me: Hopes she has fun finding a store open now (here, by law, all stores except wal-mart close at 5, unless you have a permit to stay open longer).
I will give thanks to the two customers who wanted to returned discontinued stock today. I got called to deal with both of them, as they didn't have receipts and they couldn't be found in the system *duh, discontinued*. Anyway, as we didn't even have a record of the items at all for one customer, he willing went to the other store. The other person, wouldn't believe the item had been discontinued for a year, yet agreed to go home and find her bill.
Comment