My co-worker got this one last night..
CW - should be obvious
M - caller who wanted to pay account (or, M for Moron...)
CW - ok, and how much would you like to pay tonight?
M - $x.xx
CW - The credit card number?
M - <insert number and expiry date>
CW - ok, and the name on the card?
M - What do you want that for?
CW - because we need to have it for credit card transactions
M - I don't want to give it to you.
CW - Well, I can't process the payment unless you do.
M - I want to speak to a manager
Of course, these aren't the exact words spoken, but certainly the gist of it (I did here CW's side of things, and thus the argument about having to provide a name...)
My response to it is "well, this call is being recorded, and if it is your card - by giving the name on it you are authorising its use, otherwise it would be fraud".
Or, alternatively, if they point blank refuse for some ridiculous reason, just mention that since you've got the card number, then I will ring the banks and tell them that I suspect the card has been stolen and used for unlawful purposes - so they will have the card cancelled
Just another fun day in paradise....
Slyt
CW - should be obvious
M - caller who wanted to pay account (or, M for Moron...)
CW - ok, and how much would you like to pay tonight?
M - $x.xx
CW - The credit card number?
M - <insert number and expiry date>
CW - ok, and the name on the card?
M - What do you want that for?
CW - because we need to have it for credit card transactions
M - I don't want to give it to you.
CW - Well, I can't process the payment unless you do.
M - I want to speak to a manager
Of course, these aren't the exact words spoken, but certainly the gist of it (I did here CW's side of things, and thus the argument about having to provide a name...)
My response to it is "well, this call is being recorded, and if it is your card - by giving the name on it you are authorising its use, otherwise it would be fraud".
Or, alternatively, if they point blank refuse for some ridiculous reason, just mention that since you've got the card number, then I will ring the banks and tell them that I suspect the card has been stolen and used for unlawful purposes - so they will have the card cancelled

Just another fun day in paradise....
Slyt
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