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  • ever try to abort future problems

    only to have the customer's mental density foil said attempt?

    this happened to me last night, and while not really a big deal, still annoyed me greatly at the time.

    a girl ordered an iced coffee, no big deal, right?

    i hand it off and call it out and she picks it up, with a confused look on her face, i then ask her what's wrong.

    she says, "i wanted milk in it."

    i proceed to explain that if she wants milk with her iced coffee, she needs to order a cafe con leche (coffee with milk) and that will solve the problem.

    this is where the mental midgetry kicks in:

    her: 'but i wanted it with milk.'
    i repeat the above, and tell her that there's milk on the condiment bar right next to her (i had several other drinks needing my attention as well, unfortunately, they had to wait because twit girl couldn't figure out that the condiment bar held what she was after).

    rinse and repeat three more times; after this waste of my and other customer's time, i ended up putting in milk (and causing other customers to wait while this moronic brat got her coffee with milk in it) just to shut her up, because she just couldn't comprehend that:

    she's not the only customer with a drink

    others were waiting while she acted like an ass, whining about wanting milk in her drink, and could move two steps to her right to put it in herself, rather than waste my time

    i was trying to get her to understand what she did need to order in the future to head off this problem

    some days, it doesn't pay to inform the ignorant...
    look! it's ghengis khan!
    Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

  • #2
    Which is worse, I wonder? Standing there dumbfounded wondering why you can't get milk in your coffee, or reaching over the counter and getting it yourself?

    Did you remember her face? Then you could have some fun with her next time. . .
    This area is left blank for a reason.

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    • #3
      Had a lady come in with her son today.

      Important info: We have been out of truck toys for a week or so.

      Kid wants a happy meal, no big surprise there, it's what makes McD's survive, according to the training material I've seen...
      Happy Meal is dispensed, sans truck, plus a Polly Pocket toy.
      I watch the mother head off to get drinks, do a mental countdown, and watch her turn around at '3', she heads back up.
      "He's a boy."
      M: "I'm sorry, Ma'am, we have no trucks left. However, if you hold onto the toy until next week, most likely, and come back in, we can exchange it for you."
      "But, he's a boy."
      Luckily, my manager was standing nearby to talk to the woman. He told her exactly the same thing, but she just aquiesced to him.
      Oh well, whatever.
      "I call murder on that!"

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      • #4
        it's frustrating; help them, you're damned, don't help them, you're damned.

        i try not to remember the faces of those who cause me much frustration, but it doesn't always work...sadly enough.

        i may not be the friendliest in the store, but i am willing to help; i take pride in what i do, and want it to be right, but when i hit a stone wall like that...grr!
        look! it's ghengis khan!
        Sorry, but while I can do many things, extracting heads from anuses isn't one of them. (so sayeth the irv)

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        • #5
          I wish I could say something more than my oft-repeated phrase, but it's all I can come up with right now...

          Can't win, don't try.
          Unseen but seeing
          oh dear, now they're masquerading as sane-KiaKat
          There isn't enough interpretive dance in the workplace these days-Irv
          3rd shift needs love, too
          RIP, mo bhrionglóid

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          • #6
            Quoth Juwl View Post
            "He's a boy."
            And you're a mindless person who needs strict gender roles to be able to cope with life. Let him play with the doll it's not gonna make him gay (unless he already is).
            I pet animals, I rescue insects, I hug trees.

            "I picture the lead singer of Gwar screaming 'People of Japan, look at my balls! My swinging pendulous balls!!!'" -- Khyras

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            • #7
              Quoth Juwl View Post
              "He's a boy."
              M: "I'm sorry, Ma'am, we have no trucks left. However, if you hold onto the toy until next week, most likely, and come back in, we can exchange it for you."
              "But, he's a boy."
              Luckily, my manager was standing nearby to talk to the woman. He told her exactly the same thing, but she just aquiesced to him.
              But of course, it makes more sense when a MAN explains it!

              Happens all the time. A woman explains a procedure, the SC bitches and moans. A man explains the procedure, even using the exact same words the woman used, and the SC will accept it, even saying, "Oh! Why didn't she say so?!"
              I don't have an attitude problem. You have a perception problem.
              My LiveJournal
              A page we can all agree with!

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              • #8
                I used to get the same type of people at the crappy church snack bar. You could always count on their stupidity

                Type 1

                SC:Yeah I wanted salsa in my burrito (ignoring the salsa bottle right there with the other condiments)
                Me:Well next time ask for the salsa if you want us to put it in, and also there is some salsa right there.
                SC:BUT I WANTED SALSA!
                Me:so next time ask for it so there is no mix up
                SC:but i really really wanted salsa
                Me:

                and then there was type 2

                SC: (comes up to the order window) ILLTAKEABURRITOTWOSMOOTHIESANDASODAWITHASHOTOFVANI LLA all in warp speed too
                Me:
                SC:UGH they can never get anyone in here who takes orders properly
                Me: (in my mind) enjoy the spit burrito you *******
                KAHN: I thought being smart person in Texas set her apart.

                KAHN: If my girl doesn't wrestle, I'll show you who put the sue in Souphanousinphone!

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                • #9
                  I had one lady wait until she was out of something before she ordered her refill. It was a medication that we didn't really dispense ever at our pharmacy, so we didn't have it in stock. I let her know, and told her I could get it in the next day, or that she could go to another store to get it.
                  She went off, saying that we were irresponsible to not have this med in stock, that she needed it right now (did I mention it was a blood pressure med? I think I can see why her blood pressure was high, if she's this much of an A-type personality)

                  I managed to find some at another store nearbye, and attempted to get her on to autofill (she was only snowbirding in the area, so didn't want to do that), and so when I told her that the best way to ensure that her medication would be here and ready for her would be to call in a few days before she picked it up, she went nutso again, telling me that I was unprofessional, blah blah.

                  Oh, I'm sorry, heaven forbid that I should suggest that you think ahead so you're not in the same situation where you're completely out of a maintenance med...sigh....

                  Comment


                  • #10
                    SC: You have a new version?! How come I didn't know?

                    Me: We sent the annoucement to[lists all of our email lists]. Are you subscribed to any of those?

                    SC: No.

                    Me: Would you like to sign up for [annoucement only list] so you don't miss any future announcements? It's very low-volume; we only post to it when we have a new version or new product, that's it. Sometimes months go by and we don't post anything to it.

                    SC: No, I don't want to be on any list. I just want you to email me when you have something new.

                    The best karma is letting a jerk bash himself senseless on the wall of your polite indifference.

                    The stupid is strong with this one.

                    Comment


                    • #11
                      Quoth AFpheonix View Post
                      Oh, I'm sorry, heaven forbid that I should suggest that you think ahead so you're not in the same situation where you're completely out of a maintenance med...sigh....
                      I heard this quote awhile back and I have longed to use it but all of our calls are recorded and even though it's not cruel, it's the truth, plain and simple and rather blunt which would probably be frowned upon by the powers that be:

                      "I'm sorry, but lack of preparation on your part does not consitute an emergency on my part."
                      "I'm still walking, so I'm sure that I can dance!" from Saint of Circumstance - Grateful Dead

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                      • #12
                        Quoth heathermv View Post
                        I heard this quote awhile back and I have longed to use it but all of our calls are recorded and even though it's not cruel, it's the truth, plain and simple and rather blunt which would probably be frowned upon by the powers that be:

                        "I'm sorry, but lack of preparation on your part does not consitute an emergency on my part."
                        I actually have had ample opportunity to use that quote, mostly though in non-work situations. The most recent was on my friend, FE, when he called me at 7:42 am to try to get me to pick up his girlfriend at the airport. Now, I am not a morning person, and my close friends, including FE, know this well. Hell, my MOTHER won't even call me before 10 or 11 in the morning! So, of course, I said to FE, "It's 7:42 am. Lack of preparation on your part does not constitute an emergency on my part. Especially at 7:42 am."

                        There are, in my mind, three reasons to wake me at 7:42 am, or any time that I consider early, which is generally any time before 10 am, or on a good day, 9 am:
                        1. If there is a genuine emergency and you are a friend (not a customer or boss or coworker) of mine and need my help. No problem, but it better be a good one.
                        2. If you are cute, female, naked, next to me, and are seeking to have me join you in a non-converational recreational activity. But again, it had better be a good one.
                        3. If my residence is on fire. Then, by all means, please, wake me the hell up!

                        Pretty much everything else will be responded to with, at best, annoyed surliness, or at worst, vitriolic threats against your life, liberty, pursuit of happiness, and ability to procreate. AND the horse you rode in on!

                        Did I mention that I am NOT a morning person?
                        Last edited by Jester; 09-02-2006, 04:47 AM.

                        "The Customer Is Always Right...But The Bartender Decides Who Is
                        Still A Customer."

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                        • #13
                          I always have ideas as to what can be done to direct traffic for the customers I have. Then some asshole flies by knocking over my cones and my sign. Or the customer is holding up traffic, and refuses to move when I make a mental note as to where he can park. I try to make an entrance and an exit in case people make mistakes. It always fails, somedays I wonder how these people got their driver's licsense.
                          Last edited by ArenaBoy; 09-02-2006, 04:51 AM.
                          The Grand Galactic Inquisitor hears all and sees all.

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                          • #14
                            Quoth ihatethenba68 View Post
                            somedays I wonder how these people got their driver's licsense.
                            Just a few days ago, in the Star Ledger, there was a story about a Polish-American type hauling illegal Polish immigrants from NJ to Detroit to get driver's licenses.

                            He got caught.
                            Unseen but seeing
                            oh dear, now they're masquerading as sane-KiaKat
                            There isn't enough interpretive dance in the workplace these days-Irv
                            3rd shift needs love, too
                            RIP, mo bhrionglóid

                            Comment


                            • #15
                              Quoth BeckySunshine View Post
                              Just a few days ago, in the Star Ledger, there was a story about a Polish-American type hauling illegal Polish immigrants from NJ to Detroit to get driver's licenses.

                              He got caught.
                              My first response would be "of course he got caught, that's how the story came to be known. I doubt he's stupid enough to go around telling people he's getting illegals driver's licences."

                              Then I thought back about 5 min. to the thread about the woman who threw her cell phone with the cop right next to her. Then I thought "Okay, he really might have been that stupid."

                              So my final take on the subject is "I hope he got caught because he was stupid enough to tell someone, probably a cop, 'cause that's the funniest."
                              Ba'al: I'm a god. Gods are all-knowing.

                              http://unrelatedcaptions.com/45147

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