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I had ten minutes before my shift was over. The phone was ringing constantly. I finally hung up with the last customer when an older man walks up to the register asking for help.
He points to the ad. He wanted the ten pack Snickers that are on sale for 99 cents.
ME: They're over in aisle five, top right. Let me walk you over.
SC: (walks to aisle 5, grabs some king size Snickers). Here they are!
ME: Sir, those are not the ones on sale. (takes a look at the spot where the 10 pack is supposed to be). Looks like we're out. Would you like a raincheck?
SC: No. The sign here says these Snickers are supposed to be $1.29 or 2/$2.
ME: (Looks at the sign) Sir, those are for the ones next to the Snickers. They say "Hershey Almond King."
SC: Let me see a manager. I don't have time for this nonsense.
ME: (Called manager to aisle five) Sir, he will be with you in just a moment. (Goes back to the register to ring customers. Hear something about a coupon.)
SC: (Comes back up to the register with coupon and candy bars) Here we go.
MANAGER: Sir, you have the wrong size. (Goes back with customer)
SC comes back. I ring his stuff up. The store coupon won't take. I look at it. Expiration date: Last week. Called manager.
SC: Why are you calling the manager?!? (Yelling at this time)
ME: The coupon is expired.
SC: (Interupts me) The manager said I could use it! Why are you giving me such a hard time!
ME: I have to get approval to change prices. (I am starting to get a line. SC is yelling. Other customers are cursing at him)
SC: Forget it! I am never coming into this store again. I want those Snickers 2/$2! Just like the sign says.
ME: (Reads the other sign). Sir, those say, "Nestle Crunch"
SC: I want to talk to the manager! That sign says the candy bars are a dollar each! You better not take down that sign.
ME: I don't intend to. (Calls the manager. Manager comes)
SC: She (refering to me) is giving me a hard time again! *Rants about how horrible of a job I'm doing*
MANAGER: (Looks at the coupon) You said you clipped this coupon today. It expired.
SC: Well, my wife gave me it.
MANAGER: (to me) Give him the Snickers (King size) for $1 each.
SC: I want 8 of them. (manager starts to walk away. I started to ring them). No, I want 10 of them.
MANAGER: (Walks back) You can only get 8. I wasn't even supposed to let you have them for that price. They're not even on sale!
SC: (Accepts deal. Shuts mouth after he realizes what an @$$ he made out of himself).
I pulled the manager aside.
ME: That man belittled me for the last ten minutes. I have been very cordial towards him. I tried to help him in every way possible. He ended up yelling at me. I did not yell at him. Nearly lost it. I have five customers in the store who witnessed the whole thing.
SWEET OLDER LADY: I shop here every week. She was nice. She is nice. She did not yell at him.
MANAGER: Okay.
Later, I ended up talking to my other co-workers, who were in the back of the store. They heard the SC yell at me.
Felt bad for the manager because earlier, one of our regulars demanded the district office's phone number and our store number. He thought the regular was REALLY upset. He went back in the office. Should have seen the look on his face! I talked to her. She had to explain the reason she needed district phone number is because she wants district to know how great we treat her. She even took a list of employee names (which I was on) that she absolutely adored. After he heard that, he signed a breath of relief.
Talk about extremes today!
He points to the ad. He wanted the ten pack Snickers that are on sale for 99 cents.
ME: They're over in aisle five, top right. Let me walk you over.
SC: (walks to aisle 5, grabs some king size Snickers). Here they are!
ME: Sir, those are not the ones on sale. (takes a look at the spot where the 10 pack is supposed to be). Looks like we're out. Would you like a raincheck?
SC: No. The sign here says these Snickers are supposed to be $1.29 or 2/$2.
ME: (Looks at the sign) Sir, those are for the ones next to the Snickers. They say "Hershey Almond King."
SC: Let me see a manager. I don't have time for this nonsense.
ME: (Called manager to aisle five) Sir, he will be with you in just a moment. (Goes back to the register to ring customers. Hear something about a coupon.)
SC: (Comes back up to the register with coupon and candy bars) Here we go.
MANAGER: Sir, you have the wrong size. (Goes back with customer)
SC comes back. I ring his stuff up. The store coupon won't take. I look at it. Expiration date: Last week. Called manager.
SC: Why are you calling the manager?!? (Yelling at this time)
ME: The coupon is expired.
SC: (Interupts me) The manager said I could use it! Why are you giving me such a hard time!
ME: I have to get approval to change prices. (I am starting to get a line. SC is yelling. Other customers are cursing at him)
SC: Forget it! I am never coming into this store again. I want those Snickers 2/$2! Just like the sign says.
ME: (Reads the other sign). Sir, those say, "Nestle Crunch"
SC: I want to talk to the manager! That sign says the candy bars are a dollar each! You better not take down that sign.
ME: I don't intend to. (Calls the manager. Manager comes)
SC: She (refering to me) is giving me a hard time again! *Rants about how horrible of a job I'm doing*
MANAGER: (Looks at the coupon) You said you clipped this coupon today. It expired.
SC: Well, my wife gave me it.
MANAGER: (to me) Give him the Snickers (King size) for $1 each.
SC: I want 8 of them. (manager starts to walk away. I started to ring them). No, I want 10 of them.
MANAGER: (Walks back) You can only get 8. I wasn't even supposed to let you have them for that price. They're not even on sale!
SC: (Accepts deal. Shuts mouth after he realizes what an @$$ he made out of himself).
I pulled the manager aside.
ME: That man belittled me for the last ten minutes. I have been very cordial towards him. I tried to help him in every way possible. He ended up yelling at me. I did not yell at him. Nearly lost it. I have five customers in the store who witnessed the whole thing.
SWEET OLDER LADY: I shop here every week. She was nice. She is nice. She did not yell at him.
MANAGER: Okay.
Later, I ended up talking to my other co-workers, who were in the back of the store. They heard the SC yell at me.
Felt bad for the manager because earlier, one of our regulars demanded the district office's phone number and our store number. He thought the regular was REALLY upset. He went back in the office. Should have seen the look on his face! I talked to her. She had to explain the reason she needed district phone number is because she wants district to know how great we treat her. She even took a list of employee names (which I was on) that she absolutely adored. After he heard that, he signed a breath of relief.
Talk about extremes today!
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