More specifically, I hate our Customer Service sign hanging over register 1, as it's not really a customer service desk, unless there is someone manning it. We do NOT employ anyone to be specifically customer service. Everyone in the store is customer service.
Had a B*tch come into the store today, and stand on the wrong side of reg 1 whilst I was cleaning the exit door.
RJ: "Can I help you, ma'am?"
B: "You can get someone over here to do my return."
RJ: I can already tell, she's going to be fuu-uu-uun! "I can do that over here."
B: "But, the sign says 'Customer Service' over here."
RJ: "Yes, but we don't really have a 'customer service', and can do returns on any register.
B: *walks up to the wrong side of my register, I point her to the right side*
RJ: *I start her return, and realize that most of the stuff she wants to return isn't even on her receipt, well, crap* "I can do store credit for these items, assuming I can find them in the system..."
B: "Fine, just do it all store credit."
RJ: *does so, and tries to run the gift card, only to have the register prompt me: 'Warn customer of 24 hr turn time'... Uh?* "Okay, apparently, the card system is going haywire, as it just told me to warn you of a possible 24 hour turn time on getting the card loaded."
B: "But, I was planning on spending it right now."
RJ: "I understand, but I have no control over the gift card system."
B: "Where's your manager?"
RJ: *I point over my shoulder at the SM, who is busy putting away shipment*
B: *walks over to SM, and starts ranting her head off to him*
Next customer in my line? Had a return, and would be getting cash back, thus, would have to fill out some info, including name, address, phone # and a signature. She filled out everything but the phone number.
RJ: "Your phone number, ma'am?"
"It's unlisted!"
RJ: "Thats fine." *scratches through the line, to signify it's unlisted*
Had a B*tch come into the store today, and stand on the wrong side of reg 1 whilst I was cleaning the exit door.
RJ: "Can I help you, ma'am?"
B: "You can get someone over here to do my return."
RJ: I can already tell, she's going to be fuu-uu-uun! "I can do that over here."
B: "But, the sign says 'Customer Service' over here."
RJ: "Yes, but we don't really have a 'customer service', and can do returns on any register.
B: *walks up to the wrong side of my register, I point her to the right side*
RJ: *I start her return, and realize that most of the stuff she wants to return isn't even on her receipt, well, crap* "I can do store credit for these items, assuming I can find them in the system..."
B: "Fine, just do it all store credit."
RJ: *does so, and tries to run the gift card, only to have the register prompt me: 'Warn customer of 24 hr turn time'... Uh?* "Okay, apparently, the card system is going haywire, as it just told me to warn you of a possible 24 hour turn time on getting the card loaded."
B: "But, I was planning on spending it right now."
RJ: "I understand, but I have no control over the gift card system."
B: "Where's your manager?"
RJ: *I point over my shoulder at the SM, who is busy putting away shipment*
B: *walks over to SM, and starts ranting her head off to him*
Next customer in my line? Had a return, and would be getting cash back, thus, would have to fill out some info, including name, address, phone # and a signature. She filled out everything but the phone number.
RJ: "Your phone number, ma'am?"
"It's unlisted!"
RJ: "Thats fine." *scratches through the line, to signify it's unlisted*
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