...I may understand you.
I took a call today where the caller seemed to have limited conversational skills.
ME: The Dr. Detroit of dispatchers
SC: With limited speaking skills.
ME: *opening speil*
SC: Address change.
ME: (the only way this would concern me is if they have a call for service currently in the system and need to change the address where they are located) Okay, do you have a service call in?
SC: Address change.
ME: Yeah. (we've established that much)
SC: Magazine.
ME: ....
SC. Address change. Magazine.
ME: I'm sorry, but that is not my department if you cal...
SC: Address change. *name of magazine*
ME: Yes. I understand, but that's not my department.
SC: Oh.
From there, the conversation got a bit better as far as complete sentences and clear thoughts processes...but it was a close call...I thought I was going to have to open up a can of grammatical whoop ass on this caller! It was close.
I took a call today where the caller seemed to have limited conversational skills.
ME: The Dr. Detroit of dispatchers
SC: With limited speaking skills.
ME: *opening speil*
SC: Address change.
ME: (the only way this would concern me is if they have a call for service currently in the system and need to change the address where they are located) Okay, do you have a service call in?
SC: Address change.
ME: Yeah. (we've established that much)
SC: Magazine.
ME: ....
SC. Address change. Magazine.
ME: I'm sorry, but that is not my department if you cal...
SC: Address change. *name of magazine*
ME: Yes. I understand, but that's not my department.
SC: Oh.
From there, the conversation got a bit better as far as complete sentences and clear thoughts processes...but it was a close call...I thought I was going to have to open up a can of grammatical whoop ass on this caller! It was close.
Comment