This happened a few months ago. I was working in the drive thru of a bank. It has three lanes. Anyway, lane 1 was occupied by an elderly man (about 80) and he had just arrived after the customer in lane 2 pulled in. I usually used to do
the transactions in the order of arrival or whenever the customer was ready, but the woman in lane 2 was taking a while. In retrospect, I should have done the old man's deposit first because the woman was cashing out 1,500 dollars.
I stupidly decided to wait for a supervisor to approve the large amount for the woman and then do the man's transaction. The check cashing took about 3-4 minutes because I had to find the head teller to override the computer warning message. I did the man's deposit in under 30 seconds, but he honked the horn just as I was sending the transaction out through the drawer.
I was surprised that he honked the horn because people usually ring the call bell if they're impatient. He also said, "I was going to ask what was taking so long".
I explained why the woman's transaction took so long and he just accepted my apology.
The wait was partially my fault because I didn't check to see what kind of transaction he had before flagging down the head teller to help me with the woman's large check [anything over 1,000 must be approved by the supervisor's password]. I just took her transaction first because she got there before the old man.
I do think that the man was slightly rude by beeping the horn and causing me and the other teller to jump, however. People will never cease to be impatient.
the transactions in the order of arrival or whenever the customer was ready, but the woman in lane 2 was taking a while. In retrospect, I should have done the old man's deposit first because the woman was cashing out 1,500 dollars.
I stupidly decided to wait for a supervisor to approve the large amount for the woman and then do the man's transaction. The check cashing took about 3-4 minutes because I had to find the head teller to override the computer warning message. I did the man's deposit in under 30 seconds, but he honked the horn just as I was sending the transaction out through the drawer.
I was surprised that he honked the horn because people usually ring the call bell if they're impatient. He also said, "I was going to ask what was taking so long".
I explained why the woman's transaction took so long and he just accepted my apology.
The wait was partially my fault because I didn't check to see what kind of transaction he had before flagging down the head teller to help me with the woman's large check [anything over 1,000 must be approved by the supervisor's password]. I just took her transaction first because she got there before the old man.
I do think that the man was slightly rude by beeping the horn and causing me and the other teller to jump, however. People will never cease to be impatient.
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