Quit calling me!!!

[retaildrone]

Set up: This woman has been calling several times a week for the past few weeks.

SC: Disabled and caaaannnnntttttt come in the store.
ME: Um, about half of my customers are disabled little old ladies.


RING RING
ME: Women's dept.

SC: I am looking for a dress suit in a 24 women's. Do you have anything in blue.

ME: Hold on mam, while I go check.

~Looks, no 24W in blue
~back on phone

ME: I am sorry mam, but we have nothing in a 24W that is blue.

SC: What about green.

ME: I'll take another look

~Rinse, lather repeat...this time she asks for 'dog brown' is 'dog brown??
Here is where I wise up and bring EVERYTHING we have in a 24W back to the
phone and describe everything to her.

ME: We have one that is blah blah blabitty blah

SC:OOOh, that sounds nice....do you have shoes in a size 12 to match? A hat?
Shawl? Purse?

ME:Mam, you would have to come in and check for yourself, I don't work those
departments so I have no idea what they have. I am also very busy here in
my dept today.

~Let me mention that I work ALONE in the women's clothing dept..... That is a
rant for another day.... so while I am on the phone to SC, I have clothes piling
up in the dressing rooms, customers who need help, rung up, etc....

SC: But, I am old and disabled!!11!!! I CAN'T come in!!!11!!1

ME:

~Repeat 2-3 times a week. I know who she is right away now, and put her on 'hold' till she gives up and hangs up.

ME to manager after she calls to complain: OOPS! SORRY! Well, you know our policy is that the customer in store comes first and I was so slammed here in Woman's clothing all alone that I simply could not get back to her in a timely manner.

[rerant]

Oh the hold button, the greatest invention for phones ever.

[retaildrone]

I adore that little orange thing.

[mattm04]

It is sad in one way that you have to put some old person on hold, but when they interfere with business so much you just have to. We have 1 SC that we have do do that to.

[TTAZ]

My mom is disabled, and very rarely has enough "oomph" to go out and run errands, but she needs clothes like everyone else, so she.......wait for it.....

BUYS FROM CATALOUGUES AND THE INTERNET!!!

Seriously WTF? You are not her personal shopper, although if that's what she'd like, may I suggest you offer your services to her at about 4x's what you make now? And tell her you only accept cash.

[Andara Bledin]

Um, if she can't get to the store herself, she needs to get herself a personal shopper.

Considering that she wants complete ensembles, I suspect she could afford a shopper.

^-.-^

[rts]

We have one guy that calls us on a regular basis to ask us in the photo lab if he takes nudes of his girlfriend and him having sex, if we'll print it!

After telling him no at least 567 times, you think he'd understand!

[spookysonata]

~Rinse, lather repeat...this time she asks for 'dog brown' is 'dog brown??

Maybe she meant dogSH*T brown?

[JLRodgers]

I'm curious now... but if she can't come in to see what you have, how on earth is she going to buy them?

She could have someone go in to do it for her, but then she could just as easily (more so really) give that person an example of what she likes and what she's looking for in outfits.

[wagegoth]

If she can't get out to come to the store even to look, then where is she going to wear the clothes?

Sorry, I forgot, Becky. If it makes sense, etc.

[powerboy]

I had something like that happen to me at my last job. The owner would call about 15 times a day. If there was no customer in at the time. Then we would act like there was.

[Stryker One]

We have one guy that calls us on a regular basis to ask us in the photo lab if he takes nudes of his girlfriend and him having sex, if we'll print it!

After telling him no at least 567 times, you think he'd understand!

WTF? Has he never heard of d-i-g-i-t-a-l?

[fish3k1]

Oh the hold button, the greatest invention for phones ever.

We actually used to have some of the less rule-abiding staff in our pizza place use our own phones to call the store and put the line on hold, tying up 2 out of 6 lines until one of them got hung up... or until the manager noticed and started disciplining

[Eben56]

Hate to play bad boy, but as an older representative of the retail community...

My In-laws (they are in their 90s) Often call stores about availability.

We then get a call.... "X store has such and such, size x in blue, Could you pick one up for us while you're out?"

OK People Listen Up: They are in their 90s, they do not have internet, they do not have a computer.

They are not trying to screw you, they want to buy from you but they CAN NOT come in and shop.

You are retail.. They are not being SC. Sorry they inconvenience you.

[IHateStupidCustomers]

That's when you go:

"Ma'am! Hello? Are you still there? Hello! I can't hear you! I'm just getting static! *rub hand across microphone* We must have a bad connection!"

*click*

Works better in a call center, where the chances of getting that same person when they call back are, like, zero.