Our hotel has a pool. It is a great selling point for our hotel, but our pool is open 24-7. This leads to absolutely no downtime in case there is a santitation or maintenance issue. So...
If for some reason the pool is shut down, guests get irate...even if they would have never used the pool in the first place. I have seen people demand a discount for not being able to enter the pool right away, tell me they would be back in an hour when it's open again, but never show. It happens quite often.
Our pool has signs all over, clear as day. There is no lifeguard on duty...etc etc Parents are required to accompany their children under the age of 13, but do they? No. So, they kinda run amok. The pool area gets destroyed. Like any business, we dont just have a person available 24hours a day just to sit around take care of things like van runs and pool maintenance. The Front Desk gets to do IT ALL. So, sometimes...they just can't babysit guests &/or their spawn.
Out of the 6 years I have worked here, the pool has been randomly shut down a couple times because some child has vomitted in the pool. There is no way in hell we are letting people in there...for what I would assume are obvious reasons. Try telling people that the pool had to be shut down out of the blue for an emergency....yeah right... It's amazes me how many people freak out. And we are told to tell people how sorry we are, but not the actual reason other then for "maitenance". That theme NEVER worked for me, people seemed to think we did things just to piss them off. Cuz, I adore having guests angry & so angry they never come back...my dream! No please don't give us your money! So dumb...I have been accused of doing things on purpose and it just simply shocks me.
So, I started telling people exactly why the pool was closed. Most of the time the actual reason made people a little more understanding. Some of the time it was all the hotel's fault someone puked in the pool.
I dispise this, just like I dispise the fact I have to tell grown adults to quiet down past midnight & if they don't choose to listen...all the guests being disturbed take it out on the hotel (I want my money back!). Most of the time people choose not to complain until the next day, even though the issue could have been fixed right away.
Of course, it doesn't simply take 10 minutes to clean out such a mess in a pool. Usually it takes all night or at least at couple hours. The entire night happens when other guests, not the perp, discover the vomit before hotel staff gets a chance to find it first (meaning it has time to disperse). It is sooo embarassing.
On the topic of these people who get very angry about the pool needing to be closed for this reason...well I wonder how they would deal with the situation if somone vomitted in their personal pool? Would they be happy to swim anyway? How long would the cleanup take them? Doubtful it would take less then 24 hours... So, what do they expect from this?
If for some reason the pool is shut down, guests get irate...even if they would have never used the pool in the first place. I have seen people demand a discount for not being able to enter the pool right away, tell me they would be back in an hour when it's open again, but never show. It happens quite often.
Our pool has signs all over, clear as day. There is no lifeguard on duty...etc etc Parents are required to accompany their children under the age of 13, but do they? No. So, they kinda run amok. The pool area gets destroyed. Like any business, we dont just have a person available 24hours a day just to sit around take care of things like van runs and pool maintenance. The Front Desk gets to do IT ALL. So, sometimes...they just can't babysit guests &/or their spawn.
Out of the 6 years I have worked here, the pool has been randomly shut down a couple times because some child has vomitted in the pool. There is no way in hell we are letting people in there...for what I would assume are obvious reasons. Try telling people that the pool had to be shut down out of the blue for an emergency....yeah right... It's amazes me how many people freak out. And we are told to tell people how sorry we are, but not the actual reason other then for "maitenance". That theme NEVER worked for me, people seemed to think we did things just to piss them off. Cuz, I adore having guests angry & so angry they never come back...my dream! No please don't give us your money! So dumb...I have been accused of doing things on purpose and it just simply shocks me.
So, I started telling people exactly why the pool was closed. Most of the time the actual reason made people a little more understanding. Some of the time it was all the hotel's fault someone puked in the pool.

Of course, it doesn't simply take 10 minutes to clean out such a mess in a pool. Usually it takes all night or at least at couple hours. The entire night happens when other guests, not the perp, discover the vomit before hotel staff gets a chance to find it first (meaning it has time to disperse). It is sooo embarassing.
On the topic of these people who get very angry about the pool needing to be closed for this reason...well I wonder how they would deal with the situation if somone vomitted in their personal pool? Would they be happy to swim anyway? How long would the cleanup take them? Doubtful it would take less then 24 hours... So, what do they expect from this?
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