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Why I need to watch more Chuck Norris movies...
After a long long day at work on my feet hearing people yell at me for crappy phone service (why don't people understand that if they treat their phone properly, it will work... I mean if I went home and dropped, kicked, and sat on my DVD player, it sure wouldn't play DVDs very well), I was happy to see that we were inching ever closer to closing the door. It was about 830, and we had a few customers in the store waiting for various things, when this SC walks in, starts yelling that he needs service NOW!!! I excuse myself with the customer that I am helping and explain to this customer that A.) he needs to use his inside voice, and B.) he will need to check in with our hostess, who of course, is not at her station but doing God-knows-what in the back.
He starts to yell at me saying, that this is important and needs help now.
I walk him over to the hostess station and sign him in the queue to be helped after everybody gets helped. Doing the course of the conversation, he told me that the reason he was in the store was to get his phone serviced, I explained to him that the service department closes at 7 and it would be tomorrow before we looked at his phone. At the time he was content with that, started talking to himself, and sat down right in front of my station giving me death stares.
Fast forward, it was 8:57 when I started helping my ray of sunshine customer.
Keep in mind that the following conversation has been edited.... heavily... this man was clearly on something and every other word was some sort of curse...
ME: Sorry for the long wait, sir. We have been terribly busy. What can I do for you?
SC: First of all, you can get me a new phone, this phone sucks. Second of all, you can credit my account for my time I had to spend in the store.
ME: Well, let's take a look at your phone, what is wrong with it?
SC: I don't work, dumb @$$...
ME: Does it not turn on? Does it not make phone calls?
SC: You tell me.
ME: Well, I would need to see the phone. May I see it?
SC: No, you got computers, FIX MY PHONE!!!
ME: Well, Sir, as you know I have to have your physical phone in my hand to do anything... (Duh)
SC: Dammit, it is in my truck.
SC leaves, and I sit here, knowing that when he comes back, there will be a fight of words. My other reps know what is going to happen next, so they get a good seat of the fight.
SC: (throws me the phone) Fix it NOW!!!
ME: (Looking at the phone) Well, sir, there are a couple of reasons that we can't help you in this issue. First of all, this is not a Sprint phone, your phone says that it belongs to Verizon. Second of all, even if this phone was a Sprint phone, our service department is closed, therefore, it wouldn't be ready until tomorrow. Third, this phone was clearly damaged by water (it took the battery off and the water dripped from the phone). Therefore, the phone most likely won't be covered under any warranty.
SC: Listen here you f-g, you will get me out of here tonight with a phone or there will be trouble.
ME: Sir, the only way you will get a phone tonight is if you were to start service with Sprint, or you might go to Verizon and see what options they might have for you
SC: I went to verizon and they were closed, your companies all run on the same network, just get me a phone.
ME: We don't support your phone, sir. The only way to get you a phone is if you activate service with Sprint, Now sir, I need to know what you would like to do.
SC: SEE!!!! I knew it, you are just trying to get rid of me so you can close, I know you can fix my phone. I got my phone here less than six months ago, and I drove six hours to get my phone fixed. I am a trucker, and if i am without my phone, I lose money.
ME: Sir, I am sorry. See we are Sprint (pointing to the logo on my shirt and desk), and you are with Verizon (pointing to the logo on his phone). We don't service your phone.
SC: I see how it is, you want me to continue to pay $500 bills and you refuse to service my phone when it is broken b/c you want to go home and f---k your brother.
ME: Sir, please leave immediately (I start walking to the door to unlock it).
Then the unimaginable happens. The SC runs over to me, puts his hands on my hips, and starts mimicing the deed.
SC: Is this how you are going to do it to him tonight?
Then one of my employees jumps up, and pulls this SC from me. Another one of my reps (who had already called the police) pulls the silent alarm trigger. My greeter/hostess walks from the back room clueless of the event.
The SC breaks the hold of my rep, throws his phone at me, kicks my knee, and runs out the door. My reps rush over to me to make sure I am ok, and I hear the sirens in the background. The cops come and take my statement, and to my surprise, in about five minutes, the cops bring the same SC right back to their car in handcuffs.
Here is the aftermath.... the SC was booked on assault, sexual battery (?), posession of illeagal substances, concealed weapon (that scared me), outstanding warrants, and of course DUI (in our state, it is illeagal to get behind of a vehicle, put the key in the ignition if you are drunk).
Corporate security gave me kudos on how I handled the situation, but now I get to go to counseling (Sprint is making me go to five sessions for the situation). Maybe next time a customer tries that on me, I should go all Chuck Norris on them.... of course, that would get me in more trouble...
AS for the SC... well after serving his 10 year sentence in our state, he will be extradited to his state for his other term.... That is too bad, I heard that in prison, you don't worry about dropped calls, you worry about dropped soap.
He starts to yell at me saying, that this is important and needs help now.
I walk him over to the hostess station and sign him in the queue to be helped after everybody gets helped. Doing the course of the conversation, he told me that the reason he was in the store was to get his phone serviced, I explained to him that the service department closes at 7 and it would be tomorrow before we looked at his phone. At the time he was content with that, started talking to himself, and sat down right in front of my station giving me death stares.
Fast forward, it was 8:57 when I started helping my ray of sunshine customer.
Keep in mind that the following conversation has been edited.... heavily... this man was clearly on something and every other word was some sort of curse...
ME: Sorry for the long wait, sir. We have been terribly busy. What can I do for you?
SC: First of all, you can get me a new phone, this phone sucks. Second of all, you can credit my account for my time I had to spend in the store.
ME: Well, let's take a look at your phone, what is wrong with it?
SC: I don't work, dumb @$$...
ME: Does it not turn on? Does it not make phone calls?
SC: You tell me.
ME: Well, I would need to see the phone. May I see it?
SC: No, you got computers, FIX MY PHONE!!!
ME: Well, Sir, as you know I have to have your physical phone in my hand to do anything... (Duh)
SC: Dammit, it is in my truck.
SC leaves, and I sit here, knowing that when he comes back, there will be a fight of words. My other reps know what is going to happen next, so they get a good seat of the fight.
SC: (throws me the phone) Fix it NOW!!!
ME: (Looking at the phone) Well, sir, there are a couple of reasons that we can't help you in this issue. First of all, this is not a Sprint phone, your phone says that it belongs to Verizon. Second of all, even if this phone was a Sprint phone, our service department is closed, therefore, it wouldn't be ready until tomorrow. Third, this phone was clearly damaged by water (it took the battery off and the water dripped from the phone). Therefore, the phone most likely won't be covered under any warranty.
SC: Listen here you f-g, you will get me out of here tonight with a phone or there will be trouble.
ME: Sir, the only way you will get a phone tonight is if you were to start service with Sprint, or you might go to Verizon and see what options they might have for you
SC: I went to verizon and they were closed, your companies all run on the same network, just get me a phone.
ME: We don't support your phone, sir. The only way to get you a phone is if you activate service with Sprint, Now sir, I need to know what you would like to do.
SC: SEE!!!! I knew it, you are just trying to get rid of me so you can close, I know you can fix my phone. I got my phone here less than six months ago, and I drove six hours to get my phone fixed. I am a trucker, and if i am without my phone, I lose money.
ME: Sir, I am sorry. See we are Sprint (pointing to the logo on my shirt and desk), and you are with Verizon (pointing to the logo on his phone). We don't service your phone.
SC: I see how it is, you want me to continue to pay $500 bills and you refuse to service my phone when it is broken b/c you want to go home and f---k your brother.
ME: Sir, please leave immediately (I start walking to the door to unlock it).
Then the unimaginable happens. The SC runs over to me, puts his hands on my hips, and starts mimicing the deed.
SC: Is this how you are going to do it to him tonight?
Then one of my employees jumps up, and pulls this SC from me. Another one of my reps (who had already called the police) pulls the silent alarm trigger. My greeter/hostess walks from the back room clueless of the event.
The SC breaks the hold of my rep, throws his phone at me, kicks my knee, and runs out the door. My reps rush over to me to make sure I am ok, and I hear the sirens in the background. The cops come and take my statement, and to my surprise, in about five minutes, the cops bring the same SC right back to their car in handcuffs.
Here is the aftermath.... the SC was booked on assault, sexual battery (?), posession of illeagal substances, concealed weapon (that scared me), outstanding warrants, and of course DUI (in our state, it is illeagal to get behind of a vehicle, put the key in the ignition if you are drunk).
Corporate security gave me kudos on how I handled the situation, but now I get to go to counseling (Sprint is making me go to five sessions for the situation). Maybe next time a customer tries that on me, I should go all Chuck Norris on them.... of course, that would get me in more trouble...
AS for the SC... well after serving his 10 year sentence in our state, he will be extradited to his state for his other term.... That is too bad, I heard that in prison, you don't worry about dropped calls, you worry about dropped soap.
on comfy couch
Oh, and this guy does not represent truckers AT ALL, i had to deal w/ them during my short stint in a rest stop and they were usally damn courteous. Not, that i think you would assume, or anything, but it pisses me off when a person loudly states their occupation and proceeds to be an arrogant asshat.
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