Tweet
My company recently issued a voluntary recall on some heparin products that we manufacturer (see link below for the press release). This is response to a competitor distributing products contaminated heparin, which has killed some people.
Now this is a VOLUNTARY recall on our part. Our product has been tested and been determined to not be contaminated AND there have not been an incidents filed regarding our heparin. We are doing this recall strictly for PR reasons as a show of good faith to our client base and the FDA.
http://www.chron.com/disp/story.mpl/ap/fn/5657377.html
As one of the senior reps in my department, I am part of the team that is handling the recall que.
The recall only really started this week and most of the people who have called are really cool about it, since it's not something we can really control. From what I understand the "voluntary" part involved some severe pressure from the FDA. They'd rather have all existing heparin off the market.
In the recall letter we sent out, we for some reason described the symptoms experienced by patients using our competitors products and also the letter included a link to the FDA notice on-line, which has specific information.
Today, I got my first real SC call. The caller sounded like an older woman, who was pretty nasty and of course the first words out of her mouth are, "I think I got some of the bad product, I have all the symptoms, but (some random symptom)."
I wound up transferring her to our QA department, because we are required to file a report with the FDA. Which is going to cost us $1,000's to investigate. Despite the fact that NONE of our product was found to be faulty.
Basically it's like calling a California grower and complaining that the Florida oranges made you sick, because California has a recall on their oranges.
The power of suggestion is an amazing thing.
Now this is a VOLUNTARY recall on our part. Our product has been tested and been determined to not be contaminated AND there have not been an incidents filed regarding our heparin. We are doing this recall strictly for PR reasons as a show of good faith to our client base and the FDA.
http://www.chron.com/disp/story.mpl/ap/fn/5657377.html
As one of the senior reps in my department, I am part of the team that is handling the recall que.
The recall only really started this week and most of the people who have called are really cool about it, since it's not something we can really control. From what I understand the "voluntary" part involved some severe pressure from the FDA. They'd rather have all existing heparin off the market.
In the recall letter we sent out, we for some reason described the symptoms experienced by patients using our competitors products and also the letter included a link to the FDA notice on-line, which has specific information.
Today, I got my first real SC call. The caller sounded like an older woman, who was pretty nasty and of course the first words out of her mouth are, "I think I got some of the bad product, I have all the symptoms, but (some random symptom)."
I wound up transferring her to our QA department, because we are required to file a report with the FDA. Which is going to cost us $1,000's to investigate. Despite the fact that NONE of our product was found to be faulty.
Basically it's like calling a California grower and complaining that the Florida oranges made you sick, because California has a recall on their oranges.
The power of suggestion is an amazing thing.
Comment